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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
Lisa
Feb 29,2024Prompt service. Took a total of 5 mins to initiate and resolve my claim. Very impressed and happy with the service and the call handler.
Vladimir Polacek
Feb 28,2024Wery bad services. I will never get this company. They did rip me off. I paid 180£ for (3x60£ acces) and they can not sort out issue because they did send very bad Eng Ian. When he did faund what is wrong in the end he tell me parts cost 160£ but office need Approved cost. Yes course office not Approved cost because Ian Tell them my boiler is to old but he not Tell me this but he put in the report and they finish contract with me because my boiler is old and they give me 3 options. £250 towards your private repair - Please note that we would not be able to offer anymore assistance under your policy to this boiler. £250 towards getting your own boiler installed with a private engineering. £500 discount if you decide to go with our sister company Glow green. I am now still with out hot watter in the house. It is 5 days. I have two small children 4 and 6 Year old. I did contact Glow green and they give me £500 pound discount and on top off this £100 other discount and boiler was still more expensive what from other company. Absolutly joke
Tony Willcocks
Feb 28,2024Great communication and the plumber arrived at the agreed time. Many thanks
Agnieszka
Feb 27,2024Good customer service and easy to access
Dave Bond
Feb 27,2024I would have given zero stars if possible. Took a week to fix a broken toilet flushing mechanism. Waited 5 hours on first day and plumber never turned up. Repair rescheduled for Monday then plumber turned up on Friday morning, looked at toilet and said he’d return with parts but didn’t return. Rescheduled for Weds but again nobody turned up. Finally repaired toilet on Thursday morning. Took 15 minutes to repair and took me 30 minutes to clean the bathroom after plumber left!
Miss Louise Oldridge
Feb 27,2024Helpful and friendly service.
KL
Feb 24,2024Excellent customer service (thanks especially to Karen & Joe). I was kept updated during my claim (gas boiler packed in). Only gripe is that the required parts took a bit longer to source than I expected. The gas engineer, Greg from GTC Gas Ltd, was superb. Very professional and helpful. All in all a really positive experience from PMS.
Eduina
Feb 19,2024Spoke with jess, very informative. Very helpful and quick service.
Raymond Harris
Feb 18,2024Jess was really helpful and was a pleasure to comunicate with.
Josh Doshi Fcca
Feb 17,2024Li am still waiting for someone to come and sort out my smart meter . It’s been over 2 months. I should not be paying over £400 a month. There are only two persons in the house and we only cook over 3 days. In December we were away for 16 days and the bill should be a lot less Something is definitely not right
CustomerWilliam S Donohue
Feb 16,2024I have dealt with several people within your organisation during the course of the past few days, all of whom demonstrated courtesy, professionalism and genuine interest and care in bringing about the resolution of my problem. For this I extend my sincere thanks to your Company, and particularly to Abby who was the last, and extremely helpful person who I spoke to. Thanks and regards, Stephen Donohue, on behalf of John Thorpe.
Craig Beasley
Feb 16,2024Not quite sure who preferred management are, if they are the guys who sent out a plumber to fix a leaking joint as part of my home insurance policy, then I would wholeheartedly recommend them for a very speedy service and expeditious repair by a very helpful plumber.
Carol Salmon
Feb 15,2024Rep was very helpful and explained the process
Mr Mehmood
Feb 11,2024The lovely manners of the customer service lady made the telephone experience bearable considering as I am partially deaf and require lots of time to hear and answer the questions well.
Helen Clark
Feb 09,2024Ringing and making my claim was very easy and the lady I spoke to was very lovely and helpful (link came from Amy so not sure if it was Amy I spoke to). Sorted out my questions quickly and efficiently and was very knowledgeable. Was great to get good customer service which I am sad to say is not very often now a-days so thank you Utility Warehouse
Gary Flynn
Feb 09,2024Arrived quickly and promptly and carried out a professional job. Very happy with their service
Malee Benhar
Feb 08,2024Warm, quick and efficient
Andrea Lewis
Feb 07,2024The mono mixer kitchen tap, hot water flexi tail burst under the sink. Luckily I had a friend staying who switched the mains off. I rang the help line which was answered within a few minutes which is fantastic as I have COPD and asthma and arthritis, I was panicking, hyperventilating and couldn't speak. On the phone the chap I spoke to was very considerate and helpful. as I am disabled they got an plumber out within a couple of hrs. When the plumber came he isolated the hot tail pipe by putting a stop end on it and told me to keep the mixer tap to the cold side and put a bucket under the sink to catch any escaping water. He said I need a new tap but wouldn't be coming back to fix the new tap on. I will have to get another plumber and pay again to get it back to normal. I suppose I felt a little disappointed that it wasn't followed up but I do appreciate him coming out and leaving me a cold water supply. Hence a 4 star rating. If he came back to put me a new tap on if I bought it I would have given a 5 star rating.
H J
Feb 07,2024Radiator leak fixed within 4 hours of reporting 8
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
Welshy
Feb 29,2024Good communication and competent and friendly plumber.