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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
janine
Feb 05,2024Very impressed with the service we received with your emergency cover for our boiler.The admin staff were very kind and helpful at the start. The engineer came in the specified given time. He was very efficient. He was polite , friendly and did a great job on repairing a faulty part of our heating system. Thank you .
Mrs Lesley Craft
Feb 05,2024Very prompt answering the phone. Also good to know I can still speak to someone rather than texting or email. It is a great asset as elderly would rather speak to someone. Thank you for this service.
Mr Banner
Jan 30,2024Jess, the representative was very very helpful today by arranging everything for me, I need a pump for the boiler Jess sorted everything just waiting now for the engineer Thank you
TF
Jan 28,2024Really helpful and responded quickly. The agent Rhiannon explained everything and talked me through the process L.
Terri Simmonds
Jan 28,2024The phone call was exceptional
Chris Paterson
Jan 27,2024Clear persistent customer service
Nigel Halliwell
Jan 26,2024Really top bunch of people. Efficient, organised and friendly. Would highly recommend.
Geraint Bebb
Jan 26,2024Phoned to report an issue with central heating. Call was answered quickly by a very nice young lady.
Susan Walker
Jan 26,2024Shocking service since we moved to UW. Been waiting since September for them to come and fix a faulty meter. They don’t ring you back when they say they will and despite going through the process of authorising me to speak on my elderly parents behalf regarding their account when they did eventually ring me they then refused to discuss the engineer arrangements with me
Tinu Akins
Jan 26,2024Awful service, incompetent staff. Absolutely useless.
J A Birkett
Jan 25,2024The plumber did not check that although I had running water that it was hot and cold. This morning I was lucky enough to put my hand under the water before stepping in to the shower otherwise I would have scalded myself significantly
Hannah Talbot
Jan 24,2024The customer service I always excellent. I have always rated you highly, I have been with you since 2019 and we have never encountered any issues.
E Aldred
Jan 24,2024Call back was really quick. Michael was really polite, listened to my problem and put me through quickly to The Preferred Management Team. Chloe then listened well and asked questions clearly and concisely. Then explained what will happen next. Really professional. I have every confidence that staying with UW is well worthwhile. Thank you so much and keep up the good work. Elizabeth.
Ann Mason
Jan 24,2024Rhian on was very helpful and helped me with my claim
Mahia Cheetham
Jan 23,2024No end of problems with my smart meter and faulty electric meter, took numerous calls to UW to get to the bottom of the problem, then engineers came unannounced when I was out, another was booked who UW then cancelled, finally got one out after booking yet another full day off and more calls to sort, issue was fixed for a short while but then the smart meter went in the blink again, now I just reset it every time it stops giving readings as gave up with their customer service. Some agents very very good and helpful, some utterly clueless and unprofessional…felt like I was dealing with two different companies sometimes. In addition to being Overpriced. Switched today to British Gas, if things pan out as discussed with their agent today, I’ll be saving around £15-£20 a month on my combined gas and electric. Wish I’d done a switch ages ago!
Naveed Alam
Jan 23,2024Excellent, timely response. Very professional & courteous team
Caroline
Jan 23,2024Absolutely fantastic . From a super easy claims and tracking process when our boiler went wrong , to a helpful call centre and marvellous engineer . Our boiler blockage was sorted within 2 days . Thank you to all of the team .
John Windram
Jan 20,2024Great service said I would be contacted in 3hrs...called me after 5mins...sorted my appt in about 1hr
Nicki Jones
Jan 19,2024Great service and Very helpful. It is the first time I have had to make a claim or manage a home emergency since divorcing and I found the whole process stress free and easy. Thank you
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
Frank Kelly
Feb 05,2024Very efficient service with effective communications