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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
Penny Thompson
Jan 03,2025Brilliant communication,arrived on time and did an excellent job ,very satisfied.
Saffiya Mahmood
Dec 24,2024Trust! is what you can have in this company. Complete confidence in their efficiency, skill & professionalism. I was so relieved to have had them when things went wrong, they acted swiftly and took the matter in hand. đź‘Ś
Simon Gregan
Dec 24,2024Initial issue had induced a certain amount of stress, as no hot water at Christmas would do! I was dealt with by Jess who listened to the issue, was empathetic and helpful, who give me time to express fully my concerns, not once minimising my situation. Jess then took control and I have a boiler engineer coming out on Christmas Eve morning! There is no doubt that Jess changed the landscape of my Christmas completely, and I am very, very grateful she was the one who “picked up the phone!” Thanks Jess, you were awesome!!
Mohammed Hanif
Dec 23,2024Requested a refund several times for a replacement heater, as per my policy. They haven't refunded me and don't even acknowledge your emails.
Susan Ketley
Dec 20,2024On the 11th Dec at 2.15pm I called UW my insurance for my boiler to inform them my boiler was not working! They sent an engineer at 11.30 on the 12th, he said a replacement pump was needed, I suggested he order no had to go through the insurance I had to call them this was a Thursday they then booked for the following Monday 16th, the part could not be fitted it was the wrong part! Again I had to call the insurance nothing done until I again had to chase it, I eventually had a chat call with someone called Kevin he ordered a new pump which arrived the following day, the engineer then came between 9-5 on the 19th he arrived 3.30 another day waiting around. Finally it is fixed EIGHT days after the original call, this was the service a 78 year old woman, in December received . They were told in the first instant the age of the person living in the property. I think the service from this company is disgraceful.
Ross
Dec 19,2024Firstly can’t fault the engineers that attended our property to deal with a rat problem we had but preferred were the most difficult company I’ve ever experienced. On three separate occasions engineers were booked to attend on a date with a window of 8-5 given meaning plans had to be put in place to ensure someone remained at home all day yet nobody turned up and no communication to explain that was the case. On one occasion I was told they would have someone there by 8pm when they didn’t attend by 5pm which again didn’t happen. On a separate day I called at 4pm to ensure they were still attending which they confirmed they would by 5pm but again a no show. On top of that when I called regarding the no shows I was promised call backs which never happened so meant I had to follow everything up again and again. If they could simply fulfil their appointments and even better, give a narrower window of arrival time on the day as most companies do it would save a lot of wasted time and frustration.
Bob
Dec 18,2024This is meant to be an emergency service,it took nearly a week to get a repair man out,and it was roof tiles missing due to storm damage so water ingress was involved,workmanship done good quality but it’s definitely not an emergency service as they describe when selling it. When I complained about the length of time this emergency service was taking I was told I could get the work done myself and claim it back!! So there’s not much point paying Halifax for an emergency repair service when you could get it done yourself on your ordinary home insurance. As I said when the work was eventually done a week later it was good quality and staff were always professional and courteous but the length of time it took for a paid home emergency cover policy was a disaster a complete joke.
SAM
Dec 17,2024Good service
Jane Curran
Dec 15,2024Excellent service. The job was completed within an hour of contacting my home emergency insurer. The locksmith was friendly and completed the job efficiently. Top job!!
G Kerby
Dec 05,2024Exceptional service. Excellent technician. Great communication from all parties involved. I'm very grateful for your help. Thank you.
Adam Wolny
Nov 27,2024contact with the company very good subcontractor did his job very well Only the waiting time for emergency roof repair 50 hours that's why only four stars
Bethan Thomas
Nov 27,2024Good customer service
Karen styles
Nov 25,2024amy was so helpful i would give her five *****
suresh vayalapra
Nov 21,2024It was for our tenant. Issue resolved in first visit.
Honest reviewer
Nov 21,2024Wasted around 2 hours on the phone to various employees who seemed to have absolutely no internal communication. Failed to turn up for the original appointment with very poor excuses. Repair was very poor quality and failed to repair or even look at second issue. Save your money and go elsewhere!
Kevin Sudlow
Nov 21,2024Communication was very good, I was kept informed during the whole process. There was a hiccup with the first engineer who came out who was rather dismissive and to be frank didn't diagnose the fault. However they found a second engineer who was brilliant! He took his time and fixed our boiler, which is all we wanted.
George Rutherford
Nov 19,2024Shona the advisor I spoke to was very pleasant and called me back as she promised and was very efficient unlike the engineers
MGa
Nov 11,2024Company sent an absolute amateur out to deal with a leak. Took one look and quickly left the property without any sort of inspection. Turned up without any tools and just left the site. Claimed to be a gas engineer, but was there to deal with a leak. Shocking and absolutely useless.
Consumer
Nov 07,2024I’m a writing this review on behalf of my partner I fitted a brand new sink vanity unit and electric tap for her nail salon all it needed was the cold water feed and waste connecting to the existing ones in the wall I had work so I could not finish the job so she contacted a company called Repairz to get a plumber to do the work. £170 later someone from this company came as she needed it ready for customers so the plumber turned up sat around on his phone for over a hour and told her she needed a new sink and tap and left my partner is Asian and her English is not the best so I feel she was taken advantage of she was told no refund has he attended this is criminal he should not of accepted the job if he is not capable of carrying it out the next evening after work I went to screw fix told them what need done and they sorted me the parts and did the rest myself in under a hour what a joke scam company’s avoid them at all costs.
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
Contact The Company
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JW
Jan 04,2025I had a leak in my roof on New Years Eve. I called on New Years day and they had someone out to me first thing the next morning!