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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
Diane Crowther
Jun 18,2023Fantastic service Rang late Friday night due to gushing boiler, and engineers booked and arrived early next morning x
Jo
Jun 18,2023John was very helpful and talked through every step.
Chloe Littlejohn
Jun 18,2023Recently signed up with UW and included the boiler and home care cover in my package. On the phone I explained to John I needed a service for my boiler ASAP to ensure the warranty doesn’t expire. He was extremely helpful and managed to get a service booked for me the next day. Excellent customer service!
Androulla Economou
Jun 15,2023Excellent customer services from a young lad called Antony. He was very helpful and reassured me. Everything will go okay
Alex Robinson
Jun 15,2023I made a call at 1am and they had an engineer out less than 12 hours later. Excellent service and Anthony, the chap who managed the issue over the phone was understanding and super helpful. Thanks again for all your support
Mrs Skipper
Jun 15,2023The call handler Anthony was extremely helpful and informative. We have been with UW for several years and have nothing but praise for them. Good value, excellent support and easy to contact.
Mark
Jun 13,2023Anthony was great. Called on a Sunday morning, not expecting anyone attending. However, Anthony sorted this amazingly quickly and an engineer attended within a couple of hours. TBH, I'm not sure many would have been so keen to help. Top man.
George
Jun 13,2023Very efficient and excellent communication.
Steve B
Jun 09,2023Claim made into Ross. Very clear precise talked me through claim and what happens next. Very professional
Lynda Parks
Jun 09,2023The assistance of the call handler whose name was Paul was exceptional he was extremely thorough and patient with me - very knowledgeable and kind went above and beyond to be helpful
Sushmita Gurung
Jun 09,2023Claimed insurance for lost key for a door. Good service.
Sharon Crossey
Jun 05,2023We were greeted with a friendly voice, an appt was arranged quickly (tomorrow) and at the time we asked for. Would definitely recommend
Jon
Jun 05,2023Anthony was quick and helpful and got us booked in
Elaine McDonald
Jun 04,2023Prompt and helpful response from Catherine, very polite and efficient and checked for any vulnerabilities etc. Called back within minutes to advise when engineer would call.
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
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Michelle Black
Jun 19,2023Daily updates in my quote will be given and a simple effective process -same engineer coming back just like having own engineer