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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
Michael Alexandridis
Dec 20,2023Awful customer service and the engineers who they employ are useless and don’t keep to their time slot, EVER. Fully avoid!
Nicole
Dec 19,2023Shocking. Contradicting and unhelpful customer service agents, unreliable engineers. They take your money and take weeks to actually arrange service. When service is arranged and time slots are given, they don’t stick to them. Definitely won’t be using their service again.
Mr Hundal
Dec 19,2023Easy flowing experience with you looking after our claim. The Gentlemen who did repairs on electrics was polite and punctual and went beyond on work done. Many thanks.
aj
Dec 16,2023Was sorted within hours rather than weeks had I relied on local engineers . The man that attended was courteous and very patient with my very excited puppy dog . Christmas has been saved !!! Thank you
Luther
Dec 15,2023No wait on phone call. Polite & friendly member of staff. Helpful in booking my free boiler service. Unfortunately seemed to be unable to clarify the extent of my drainage cover from the policy wording without me booking in as an emergency & paying £60 excess.
Ailsa Lightfoot
Dec 13,2023They were late after giving me 8-12 came at 13:45 All good though
Abbie-Louise Gilbert
Dec 12,2023Good at answering phone and calling back. Sadly couldn’t give any guarantees on timing for getting an engineer round but all in hall, intention to help was high and service was efficient.
Mr Kessington
Dec 12,2023The customer service lady was courteous, patience and allowed dual channel of communication. Not only did she addressed and resolved the issue but made customer service provider a profession to embrace. Kind regards Kess.
Paul Cooper
Dec 12,2023Very professional, helpful and effect communication
Anna
Dec 12,2023I spoke to Sahara who was extremely friendly and helpful, and is trying to make my claim a priority, that I am extremely appreciative of. He’s a lovely man and hopefully I will have an engineer out between 12/4pm
Mary Jane
Dec 12,2023I spoke to Karin she's very helpful in dealing with my claim
Debra Penprase
Dec 10,2023We had our claim sorted the same day, quick and efficient and very friendly.
Sylvia Appleyard
Dec 08,2023Truly outstanding service from Utility Warehouse. Gareth the gas engineer’s professionalism shines brightly. And I greatly appreciated the professionalism of Faith and Harmony in customer service too. Thank you so much for my swift boiler repairs. God bless you all!
Gemma Osling
Dec 08,2023Very good customer service. Easy to deal with and friendly agent
Matt Grier
Dec 08,2023Friendly and supportive staff who genuinely care.
Steven Delaney
Dec 06,2023AVOID! Their staff need to stop leaving reviews because anyone who has been unfortunate enough to receive their customer service won’t leave a decent review, check their google reviews. Awful company who use delay tactic after delay tactic, their mission is to NOT pay out and will do anything to achieve their mission. Please AVOID LIKE THE PLAGUE
Bethan Case
Dec 04,2023Responded quickly to issues engineer booked with ease
customer
Dec 02,2023Rapid remedy and fix. Professional guys.
Keith Lake
Dec 02,2023Encouraging to be able to talk with an agent quickly by phone. Staff, particularly Lewis, were very helpful & the willingness to understand our difficulties was a great relief. We were impressed with the way in which the company dealt with our challenges. Will definitely recommend to other people.
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
stephen shippey
Dec 21,2023Preferred Management a company that has a contract with Utility Warehouse to cover Boiler and Central Heating Insurance. Don't bother find a alternative , a understanding insurance company who actually know about central heating and issues that can arise. I have a part on my heating system that is faulty, was with another insurer when same part became faulty and replaced without questions.Preffered Managment will do anything to avoid.Low monthly Cover,its low for a reason. Making arrangements to return to previous despite being more per month at least reliiable and know their stuff. Be very wary of this company.