To leave a review you need to be logged in
Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
John Sanders
Jan 08,2024Abbie was polite and helpful. She was efficient and sorted out an engineer for me within 10 mins. Very happy with the service
IJ
Jan 05,2024Excellent service, highly recommended
Laura Shields
Jan 04,2024Great service, efficient, polite and on time. Explained everything to me perfectly. Couldn't ask for better.
Geraldine Holley
Jan 03,2024Was so quick and easy to speak to someone to sort it out
Pam
Jan 03,2024Communication was mainly good. Some delay between this company and the insurance company which I had to chase. The engineer was very helpful and did his job well.
Sunny Singh
Jan 02,2024Mark attended my property over the holiday period, for a leaking radiator sorted my issue out within minutes really sound bloke gave me some great advice would really recommend this company
Stewart Campbell
Jan 01,2024Beth was amazing and even done call back and was on the ball every step of the way thank you
Margaret Bann
Dec 30,2023The service was excellent from beginning to end, I reported the problem at 12-43 and the job was completed by 14-43, the gas engineer (Karin) explained what the problem was, he was friendly and respectful of my home. I was really impressed with the whole service.
Ms Penelope Griffin
Dec 28,2023The person I spoke with was polite, extremely helpful and nothing was too much trouble for her. Thank you
Rachael Mccormack
Dec 24,2023Really fast. Had an engineer booked within 30 mins of calling
Esra Tierney
Dec 24,2023Im happy from the company but when I want to get thorough to gas service its really hard. I prefer direct number for it. Thanks and I hope technician come quick.
Judy Broda
Dec 23,2023The plumber was very friendly and professional. Completed the job as promised and gave me regular updates. Rang me before he came to let me know he is coming which I was very appreciated. So did the company. He left the bathroom clean, didn’t leave any mess after completing the job. Very impressed and happy!😃 thank you!!
PG Tips
Dec 22,2023Dreadful service. We had no hot water 1 week before Christmas. They sent an engineer out to look at the boiler and identifed work tart was needed. They then failed to do anything for a week. I called back every day, every day they promised to call me back, every day when I eventually called them they seemed to have no idea about my case. Absolutely fascinating how useless these guys are. Hilarious they're called Preferred Management - they can't manage anything!
Paul
Dec 22,2023Very polite, professional and understanding. A credit to UW
Mohsen Galal
Dec 22,2023I wish there is no stars option to choose to reflect my deepest dissatisfaction with the experience I had with this company. Initially they gave me a promise to send an engineer on the same day of emergency which was not fulfilled. Next day they send an engineer who did almost nothing to repair the problem claiming that there was not any. Now after less than hour of his departure, the problem is still the same and I still have to suffer of no heating, no hot water in my house.
Malcolm Porritt
Dec 21,2023We were talked through our problem easy to understand and given reassuring advice
Jeanette Chamberlain Jones
Dec 21,2023A big thank you to Sahad at Utility Wearhouse for your patience and kindness booking my gas boiler service your help was very much appreciated thank you Cllr Chamberlain Jones
Panayiota Tsatsou
Dec 21,2023Fast claim process
Y.W...Cambridgeshire
Dec 21,2023I have been without heating and hot water for FOUR days now!…The service is usually very good but not this time!….I am in my late 60’s and have mobility problems which get worse in the cold and so while I have been waiting for Preferred Management to sort things out for me to get my heating up and running my condition is worsening…..I have been told to wait until the next day about three times now but nothing has been done….There is still no end as I have been told yet again….tomorrow!!!!!
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
PARERNA MURLEY
Jan 09,2024Scott sorted out the problem- booked an engineer.