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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
Mr Ajay Mehta
Sep 29,2023Call handler was approachable, understanding and made me feel at easy. He was sociable and sorted the issue immediately by calling an engineer to allocate an appropriate time to visit. Couldn't have been more helpful. Much appreciated
Ruth Grierson
Sep 28,2023Friendly and helpful
J P S Reshi
Sep 28,2023Amy dealt with our request professionally. Very customer focussed approach by UW
SW
Sep 28,2023Great quick and easy to contact, very professional.
dinastearnyahoo.co.uk
Sep 28,2023Super customer service, Ryan was professional, courteous and he made sure that he dealt with my issue until it was finalised
Elizabeth Vidler;
Sep 28,2023Was very impressed by the excellent service from both Jeff the heating engineer and Ryan's follow up call. Jeff knew exactly what was wrong, has done a temporary fix and will be back to finish the job when the new part arrives. Ryan assured me this would done after my holiday and if I had any further issues I can request that Jeff attend on that occasion. So thank you Ryan and Jeff, excellent customer service.
JULIE BARFORD
Sep 28,2023The lady I dealt with was extremely helpful
Lulu
Sep 27,2023Ryan was friendly helpful & sorted my issue efficiently
Mr/Mrs Plummer
Sep 27,2023Ryan was very friendly and personable in his approach while dealing with my enquiry.
Peju O
Sep 27,2023Leo(Preferred Management Team) has been really helpful trying to resolve our boiler issue. He took time to listen and find solutions to a situation that was causing distress. His customer care is excellent and also taking responsibility to bring a case to conclusion.
Ron
Sep 27,2023Very friendly and helpful with my claim.
Michelle baker
Sep 26,2023Lee from utility warehouse was so helpful. Got my boiler service sorted and booked straight away and was really clear about everything. Yet another great customer service from UW x
G. Shaw
Sep 26,2023Very knowledgeable and helpful
Mark Hunt-Bryden
Sep 26,2023Ryan was polite, friendly and very helpful. He understood the issue and looked to resolve it in a positive outcome as quickly as possible.
Mabel & Alexander
Sep 26,2023Helpful and polite
Chris
Sep 26,2023Didn’t resolve issue as the wrong tradesman was sent out, so had to perform a fix out of my own pocket
customer
Sep 26,2023Everything was fixed in a swift and timely manner.
Gavin A
Sep 26,2023Very effective communication and support and sent me a gem of a drainage expert ! Fast and efficient service and made my issue disappear ! Thank you
john stockdill
Sep 26,2023On time arrival. Very helpful engineer Pascoe. Job completed.
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
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Jamie Deacon
Sep 29,2023I was dealt with quickly, politely and in a really friendly manner.