To leave a review you need to be logged in
Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
Mei Ling Crawley
Oct 25,2023Abbie was polite, friendly and efficient. I missed a call from her to book a boiler inspection appointment, I rang back and had the option to ask for a call back rather than hanging on my phone. The call came through quickly and my appointment was booked, no hassle. Thank you.
:-j
Oct 23,2023Better than Great Staff! Good service... and a follow up to check the refund had arrived. Thanks Vicky! :-j
Frima Strachan
Oct 20,2023Absolutely fantastic service from Ray. Kept informed every step of the way and repairs carried out promptly by professional and friendly tradesmen. Can’t recommend enough. Thank you for making a stressful situation so much easier
Peter Knight
Oct 19,2023Good communication, heating engineer called straight away and again when 10 minutes out on the promised day. Engineer talked me through the problem and the fix - and then fixed it! Simples...a pleasant experience!
James
Oct 19,2023Professional and clear communication
Nadine Borstal
Oct 18,2023On 28/09 I reported a leak and went through insurance. This leak meant we had no water, heating and had to keep electricity off. An engineer came same day as scheduled, when he turned up told us he was not insured for trace and access and we had to take the ceiling down ourselves which we did and then call back to arrange for him to come out again to fix the leak. He marked the job as complete and no further action needed to be taken. I chased the company for the next few days and had no updates as they couldn’t get hold of the engineer On 03/10 a second engineer came who told us the issue was not covered by our insurance which was not true, no report was received by the second engineer and they were looking at arranging a third engineer. I stated on multiple occasions we had no electricity, water, heating and nowhere else to stay. I asked repeatedly if we could arrange own trade and claim this back through insurance and the question was avoided until I continued pushing as we were getting nowhere with the insurance company On 04/10 I was finally given approval to go ahead and organise our own trade. I had received quotes the same day and sent over quotes which were repeatedly chased until I finally got approval for the works on 06/10 The leak was fixed on 09/10 It is 18/10 and I am still waiting for them to acknowledge my paid invoices
Peter Gower
Oct 18,2023Great engineer who worked hard to complete the job. V satisfied
Sam Hudson
Oct 17,2023Lee was very friendly and helpful and got my issues sorted quickly giving me confidence in the service.
Sarah
Oct 17,2023The gentleman on the phone was extremely helpful, easy to understand and kept me informed throughout the call.
Paul Hobden
Oct 16,2023So far my UW experience has been first class, and I'm saving money as well. From keeping me informed to calling back when they said they would. So far, I cannot fault them.
Vicky Bartlett
Oct 16,2023Super easy quick ability to lodge my claim
Keir Brown
Oct 13,2023Wait was minimal. Speaking with Amy who was efficient, friendly and quick. It was a real pleasure
Kirsten Seedhouse
Oct 13,2023Sophie has been amazing! She helped sort out an emergency electrician and went above and beyond. She is a credit to your organisation.
Carole Ann Watkins
Oct 13,2023Please accept my apologies for the delay in responding to this link. I have not been able to reply until now. I did, in fact, ring Preferred Management Solutions at the time to have it recorded on Sam's record of the excellent response I had from him. It was excellent customer service. He was very pleasant to speak with, most understanding and extremely efficient in getting someone to come along to attend to my boiler thermostat problem without delay. Sam is a credit to your organisation. It was a surprise however that I had to pay £60 excess which I had no pre-knowledge of and with my previous Emergency Cover company who I only had to call out one over many years did not charge an excess. However, I cannot be so complimentary about the agent who came to attend to the problem. Whilst I was very grateful he came here from Wigan, he was not explanatory at all in the workings of the new thermostat and I had to get advice from another source to demonstrate how to use it.
Steven Mead
Oct 12,2023Great service. Arrived promptly and resolved my issue quickly. Plumber was very polite and would definitely use again.
Frances Fontaine-Harvey
Oct 12,2023UW are a Professional company. They always listen to their customers and make every effort to make sure their customer get the best service and end result. I had a few issues I was unhappy with concerning my claim however, the Advisors gave me the space to explain the problem, it was escalated and dealt with promptly. When Ali the engineer arrived to provide a diagnosis for my boiler, he explained the problem clearly and Told me what was required and the next step. He has so much patience. I have dealt with Ali on a few occasions and whenever I need an Engineer he is the person I request. He is very professional, one of the best UW engineer and he always follows up with an update if needed. UW is one of the best companies out there as they provide a personal service and not one where you are talking to a voice message.
Chris Boardman
Oct 12,2023Helpful call handler and friendly
Denise Power
Oct 12,2023Regarding a drainage blockage - communication good between myself, staff and the engineer sent out and drainage problem attended to quickly.
Amy
Oct 11,2023Very easy to deal with and very helpful
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
Emma Stephenson
Oct 25,2023Got through to someone straight away who was very friendly and provided a great service. Within 10 minutes of calling I had received confirmation that someone would be coming out to look at my boiler that day.