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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
Shirley
Sep 14,2023Ryan the person l spoke to today provided the information l required without delay.
Paul Wilcox
Sep 14,2023Very professional and polite workmen, a job very well done and any mess cleaned up on completion of their work. I would rate the work carried out as exceptional.
Lorraine Owen
Sep 13,2023He came early as he was in the area and had time to come to me he was good at his job no hassle no mess and very pleased with everything working well
Hyacinth
Sep 12,2023Amazing Arrived same day Great customer service
leonie burgess
Sep 12,2023All staff I have spoken with regarding repairs/ servicing have been really polite and helpful and gone above and beyond to try and make things convenient for me as a customer
Gaz and Clare
Sep 12,2023From the moment I spoke to Beth she knew exactly what was required and how to solve the issue. She was patient on a fairly poor line (from my end!) and willing to listen!! The whole process easy and by giving me the option to choose times and dates saves all the to’ing and fro’ing about dates and times. The matter was sorted and some great texts to keep me informed (all we want as customers is clear information!) the whole process was sorted within minutes. Beth was excellent and a credit to the company!!
Mike
Sep 12,2023Paul was very helpful and had a good knowledge on the subject also he was polite and helpful
Gill Francis
Sep 10,2023Just dealt with Harmonie, who sorted out my ongoing problem of 3 weeks by going that extra step. Called Hometree to re schedule another gas safe certificate as the previous one did not send over certificate. Thank you so much Harmonie, really did appreciate you listening to me.
Terry
Sep 09,2023The call support representative was extremely helpful and organised help quickly and effectively. Was made to feel looked after the whole time during the call.
BreakDown
Sep 08,2023John was fantastic, quick and friendly to book my first annual service. THIS (ABOVE) WAS WRITTEN - BUT NOT BY ME!! I will have to try and find out how they managed to leave a review under my account. I have had the worst experience ever. This company is behind Utility Warehouse Insurance. They are vile,and disrespectful. I had three insurances with them. Home and Buildings. and Full Boiler and Emergency cover.. … when I needed them they were never there. They made every excuse not to address the problem and even took the excess. AVOid AT ALL COSTS AS You WILL BE paying for nothing. They will not help you and Ignore the facts
Mr&Mrs King
Sep 08,2023Was helped by Ryan today - a very helpful, professional young man. Easy to get through, just waiting on engineer getting back to me now...
Customer
Sep 08,2023Terrific service, promp, efficient, pleasant and polite
Mr M Westley & Mrs T Westley
Sep 08,2023Friendly and efficient. Phone call dropped and Ryan rang me straight back. Excellent service.
Gillian Downing
Sep 07,2023Very helpful, friendly and got me what I needed, felt he cared and made my day better.
Vicky Cole
Sep 07,2023Ryan was so helpful, friendly and efficient. I felt I had been speaking to a friend.
Phil Hampson
Sep 07,2023I telephoned UW with a number of enquiries given that it was approaching the one-year anniversary of me signing up to UW. All my questions were dealt with in two calls across ten minutes. Really happy that I can speak to knowledgeable and polite people.
Elaine Bonny
Sep 07,2023UW staff are always great. It’s a shame the people they are using are not reliable .
David Barr
Sep 07,2023First class service provided by Ryan. Many thanks for super fast response and quality tradesman arriving really quickly to carry out repairs to a really high standard
Jojo
Sep 07,2023Making a claim was a really simple process. I also had some questions regarding a refund for alternative accommodation and Vicky was really helpful and sorted this out quickly and efficiently. By the time we'd ended our email correspondence, the payment was in my account.
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
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Linda Proctor
Sep 14,2023Very thorough and speedy service..thank you.