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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
charlotte
Nov 10,2023Amazing service! Amy is a credit to the company and has gone above and beyond. Thank you Amy (&Hannah) Charlotte Sparkes
Christopher Tandy
Nov 09,2023Abby was straight to the point and very helpful
Darren Lord
Nov 09,2023I called on Sunday 5th November at 09:00 regarding a fault on my boiler. I had lost all heating and hot water. I was told that someone would get back to me regarding an update for an engineer appointment that day but I had not heard anything. I called around 14:00 and again someone advised me that they were trying to source an engineer for my area but this was becoming difficult because it was a Sunday. I still hadn't received a call the following day (Monday 6th) and decided to call back and was advised that and engineer couldn't attend until Tuesday 7th between 11:00 and 15:00. I had to book a day holiday short notice so i could be in for the engineer visit. This was then extended on the day until 17:00 as the engineer was being held up on another job. At 17:30 I was still waiting so called up and was told that the engineer should be with me by 19:00. 19:00 came and then had a call saying that they had cancelled the engineer visit because they could not make it. I still have no update and it's Wednesday afternoon. It's been almost 4 days now without heating or hot water and I am still nowhere near in getting the boiler even looked at let alone fixed. I live in a cottage with solid walls so the house gets very cold easily. I have two young children who are 3 and 6-years-old but apparently this doesn't matter? The amount of electricity I have used since the boiler broke is extortionate because I'm having to use electric heaters to heat the house a kettle for hot water. What a shambles! Why am I having to chase this company for updates everyday?
Nicci Wright
Nov 07,2023All Sorted, Thank you ! We finally got sorted and Preferred Management pulled through ensuring our needs were met. Thank you to Paul and Karen for all your updates and communication in resolving this issue. Had no hot water since last Friday. UWBU28418. Engineer came out quite quickly said he needed to order a part. Followed up this morning being Monday 6/11. Engineer still had to submit the claim. Ok acceptable. Phoned again this afternoon at 4.00pm, engineer still had not submitted the claim. This is now 1 and a half working days later. I was told sorry there is nothing we can do until the engineer comes back to us. Asked how long the part will take, told up to 5 working days. So that means we will have no hot water in our house for another weekend as the engineer does not work weekends. UNACCEPTABLE ! I have a child and two elderly parents living with us and you are telling me that we will have to wait until next week ! Contacted you on the 3rd November. Part once engineer puts in the claim will take 5 days which means not hot water until around 14/15th November. DISGUSTED with the service or lack thereof. Not even being on the PSR register has any relevance. UW is so ready to take my money every month, but when we have a problem JUST WAIT ! I have been on the phone from 4.00pm today, it is now 5.45pm. Preferred Management I am disgusted in how you have handled our claim.
Colin Pavitt
Nov 03,2023Telephone answered fairly quickly. Agent answered politely & efficiently & dealt with my 2 requirements promptly. Logged in my claims & described procedure. Pleased I chose U W as my utility provider.
kay smith
Nov 02,2023We had a same day emergency repair on a badly leaking down pipe . Quick and efficient service.
andrew
Nov 02,2023Ref Ray. Stepped up and helped out in a big way. Very much appreciated. Big shout out to the staff. Thanks Andy
Ann Smith
Nov 01,2023The young lady that dealt with my query was very helpful and helped me book the service on my boiler
andrew bucknell
Oct 31,2023They were given our emergency call out job by our insurer… waited 12hrs for plumber & then he couldn’t fix but would be out next day. 30hrs after contacted insurer Preferred’s plumbers reported that the parts were old & couldn’t fixed??? They were an absolute disgrace & also our insurance company were & will never be using either for any type of domestic safeguards. They both said they couldn’t help us even though I was insured. A local company fixed for £75 that’s how difficult it was, such a massive abuse of everybody’s trust.
James
Oct 30,2023Absolutely appalling This company were sent out by my home emergency insurance company with regard to a blocked toilet. Someone came in a car with no equipment to assess the situation. He agreed the toilet was blocked and said that the best solution was to put down some powerful chemicals and leave it for 8 hours then they would check that the blockage was clear. I was asked to sign his phone to confirm attendance. I then got a phone call 48 hours to say the case was closed as they had isolated the toilet and new parts were not covered under the policy!! It doesn’t need new parts it just needed rodding!! I have referred back to the insurance company and I am awaiting the response!
Anitha Thomas
Oct 28,2023I had boil issues on Friday morning and reported it around 09:30am. They were not able to find me a service engineer until Tuesday. I have explained to them that I am working Monday to Thursday . They only found an engineer who could come to check in one week time only. I was available this Friday , Saturday and Sunday.They kept calling four times on Friday , just to tell me that they are trying to find someone. I am not sure why they should call like that when they haven’t got an answer . Despite paying for boiler emergency cover service I was let down.
Gail Johnston
Oct 28,2023Excellent service consistently provided by PMS. My insurance company tends to use PMS and it has got to the point now that I request this company as I can be assured that they send effective tradespeople who are able to repair whatever the household problem/home emergency is at the time.
steve carman
Oct 28,2023Polite and courteous staff. Made sure I was kept informed of what was happening.
Danielle Payne
Oct 27,2023Abbie, was really efficient and a great help with answering the questions I had asked.
Sheila Collins
Oct 27,2023Got right to the point of the issue. Polite and helpful.
Cheryl
Oct 26,2023Very helpful
tonywhu247
Oct 26,2023I dealt with Harmony regarding my boiler claim. She was very professional in her manner and gave great customer service .Explained all situations very clearly and I am very happy with the service provided.
Pretty Patel
Oct 26,2023Sam was very considerable regarding my current vulnerabilities and recent operations and ensured the engineer was changed be it on a different day. Thank you so much Sam for your reassuring help in reorganising engineer.
Nicola Emerson
Oct 25,2023Insurance claim Efficient Helpful Friendly and Fast Thank you the process was painless!
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
HG
Nov 11,2023Jemma was very polite and super helpful. I had no issues in raising the claim.