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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
Jacquie Ross
Sep 25,2023Ryan was very precise l, a great communicator and asked all the right questions to help a speedy resolution.
Zoe Collett
Sep 25,2023Friendly and helpful
Jamie Smith
Sep 25,2023I spoke with Louis who was very helpful and talked me through my claim and policy details. It was my first time making a claim and he made it very simple and easy to understand
Julie
Sep 25,2023My call was answered quickly, there was a period of 20 minutes where I was on hold which seemed excessive, Sam did apologise and I understand he needed to check a few things. The situation seems to be in hand. I think better communication between the gas safety people and the boiler engineers would be good as I am stuck in the middle and do not have any knowledge, just relaying between the two, but I have an appointment very quickly and an emergency situation was dealt with swiftly so no complaints there
Gwyneth Millard
Sep 24,2023Lee was Such a pleasant person to deal with. Actually had a sense of humour which made a worrying situation so much easier to deal with.
Luke Baker
Sep 24,2023Louis was great. Some tech issues on his side, but these things happen. Cheers for sorting everything for me.
Mr Mohammad Farooq
Sep 23,2023Jospeh the engineer came very promptly on time. Was extremely polite and resolved the problem very quickly which was a blown fuse junction box. He explained what he did and pointed out the problem which was rectified very quickly. Very happy with the service. He came out following a call from my insurance company. Thank you ever so much. Appreciated.
Karen Sharp
Sep 22,2023Very friendly and super efficient Sorted any queries I had
G Sugden
Sep 22,2023Arrived early to fit cooker plus wiring, all completed to a very high standard, big thanks 10 out of 10.
GH63
Sep 21,2023Excellent fast service
Karen
Sep 21,2023Lady on the phone was super helpful. Pointed me in the right direction for a free boiler service. Well done UW!
Rachael Boyle
Sep 21,2023My call was picked up within a minute. The very lovely Amy explained everything I needed to know. She arranged an engineer to organise a time slot for repairs to my boiler. A very pleasant experience thank you.
Paul Conway
Sep 21,2023Top workman very pleasant did a great job
Slaven Krznaric
Sep 20,2023Preferred was a company assigned to me by my insurer Policy Expert. After reporting a main pipe water leak recieved call from them within 30 minutes and they sent the plumber same day to fix it. He was clean and fast.
Mrs Maureen Bendall
Sep 20,2023Quick service. Professional approach. Kept us informed and explained procedure and were happy to return at no cost to check that the wasps’ nests had been totally dealt with!
bernie sheahan
Sep 19,2023Outstanding service from start to finish. The choice of Castle Builders to do the installation of our new central heating system meant we had no problems at all and communication was superb throughout. We would highly recommend Preferred Management and Castle Builders to anybody looking for a professional job.
Sarah Rosenfield
Sep 19,2023Ryan was really helpful in sorting out this case as a priority. Very good customer service and efficiency. Now I just hope the follow up acts as fast.
Leah Oliver
Sep 19,2023Ryan was friendly and helpful at all times during the call. He rectified two issues in one call which saved me a lot of time and nothing was too much trouble. Great customer service
Phil Waters
Sep 19,2023Your operative Louis was excellent. Effective and Efficient. Dealt with me in a very timely fashion
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
C Cooke
Sep 25,2023Very fast and helpful service.