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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
Nicola Cotgrave
Sep 06,2023Really helpful, quick advice and support from the calls team. My plumber out that day to review my emergency.
Matthew Woodall
Sep 06,2023When I rang UW Ryan answered. What a helpful fella he was. Nothing was too much trouble & he answered all my questions. Thank you.
Debra
Sep 06,2023This telephone experience to make a claim on my boiler cover was positive but I was surprised to hear that although my cover is up to £4000, this DOESN'T include a new boiler - I only get £500 max towards a new boiler. The £4,000 covers other damage that may be caused during repair. Also, with the cover, you get an annual boiler service but you need to remember to book it. It would be kind if UW sent customers an annual reminder for this. So, 5 stars for the guy I spoke to but only 3 stars for the cover.
Rean Khan
Sep 06,2023Prompt direct answering. No numerous automated options which mess your head up 🤯 Paul was helpful, polite and crystal clear with his comments. Just the way it should be when you are having a home emergency.
Mrs Clorley
Sep 06,2023Excellent service engineer very careful offered to cover shoes to protect my carpets very polite
Jillian cameron
Sep 05,2023Was very happy he took his time to look at our precious history of the issue we are having with our hot water and accepted this as an ongoing issue which it is.
helen binnie
Sep 05,2023Ryan the guy who dealt with my issue was terrific so calm and helpful. Well done Ryan
Danielle M
Sep 05,2023Ryan was so helpful and polite. Great, quick and easy experience. A credit to the company and deserves a pay rise!
Nicola Freeman
Sep 05,2023This morning we had no hot water. At first I thought it was just the shower but it was a boiler fault. Ryan was extremely helpful and professional. I now have a plumber booked for today which is great.
ANDREA WELLS-DRIVER
Sep 05,2023The claim call was answered promptly and all aspects of the claim and call out dealt with efficiently, with clear information on how it would proceed. Text confirmation of claim, immediately and appt times offered quickly .
Sharon
Sep 05,2023Very efficient service
Paul Smith
Sep 04,2023Listened to my problem and provided immediate solution
Gill Roberts
Sep 04,2023Very helpful, got my boiler engineer booked for same day in the afternoon. Great service
Veronica Angus
Aug 31,2023The electrician Paul was very professional and helpful.
Liam Cronly-Dillon
Aug 31,2023Honesty. Knows what he is doing and above all very curtious well done
Nige M (Dorset)
Aug 30,2023Ryan was friendly, courteous and responsive to our situation. He recorded the claim report, and handled the process to determine that we were covered for our particular issues. He set expectations that we would receive further contact within an hour with updates on how the claim was progressing. And that did happen. Overall an excellent customer service experience, which is rare these days!
Mr Peter Duffey
Aug 30,2023Great price great job
customer
Aug 29,2023The service from claim to booking and job being attended was outstanding. The plumbers arrived 30 mins earlier than the alloted time. Really appreciate the service.
Sharon Gardner
Aug 29,2023Jack was lovely however it turns out that my cover doesn’t cover the problem I had, I paid the excess and even after extensively explaining the problem, it wasn’t realised that the problem wasn’t covered so £60 is effectively down the drain with my leaking tank water!
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
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Leah W.
Sep 06,2023Leo, from Preferred Management at Utility Warehouse, was ever so polite, not to mention friendly, knowledgeable and knew exactly what he was doing. My issue was a rather unusual one, but he took the time to search the internet to see what exactly I was speaking about. He’s an asset to the UW team. Thanks, Leo!