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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
John Paine
Aug 09,2023Very helpful
Linda Plummer
Aug 08,2023I called to see if it was possible to have an annual boiler service, UW arranged for it to be carried out that same day due to my availability. The engineer was very thorough with the necessary gas checks and completed the service so far successfully.
Syed Shah
Aug 06,2023Spoke to Shawni, to confirm my appointment for a issue Im having due to bad weather and pipe issue. Well spoken and excellent service! Thank you
Adam Aboukhatwa
Aug 05,2023Ryan had great customer service, was very efficient and knowledgeable
Louise Elliot
Aug 05,2023Was very helpful and informative.
Rich Peacock
Aug 03,2023My Boiler went on the blink. First thing in the morning I called the service number with Utility Warehouse who use Preferred Management Solutions . The customer service representative Paul was really excellent. Extremely attentive and explained everything very carefully but not in a patronising way. That day, after only a couple of hours, an excellent local engineer called Ali came and quickly fixed the problem. The whole service was 10 out of 10 and the customer service rep was excellent and very helpful. The follow-up was also very good. The price of the insurance it’s just a few pounds a week.
Jane
Aug 03,2023Nicola was so helpful in helping me with my claim. She was extremely knowledgeable, professional and friendly and I felt very confident I was in good hands. Thank you Nicola .. you are a star!
Alan Gilmour
Aug 01,2023Nice chap on time did precisely what he was booked fot
Jiri
Jul 31,202324/7 support is excellent. I didn't have to wait long to get in touch with someone. It was fairly painless to discuss my issue with the person on the phone, and have a plumber scheduled to deal with emergency leak and a failing macerator.
Jan McGregor
Jul 31,2023Helpful and professional customer service from Ryan.
Stewart Purves
Jul 30,2023Shawni was superb dealing with my claim for a blocked drain and had someone out the same day to repair the blockage. First class service
Stephen Ballantyne
Jul 30,2023As a company you have the fastest reaction time dealing with clients today I spoke with Ryan regarding my boiler service and he explained clear and easy what was required and all done in less than 5 m8ns
Andrew Lusha
Jul 30,2023Shawni was very helpful and friendly
Tracey
Jul 30,2023Fantastic Efficient, friendly and helpful Ryan was brilliant and so efficient Thanks Ryan for making a stressful situation easier 10/10
Denise Collis
Jul 30,2023I spoke with Ryan - a very helpful operator who dealt with my new claim in an easy and professional manner. He arranged a very quick date for repair.
Cath Joyce
Jul 29,2023Ryan was friendly and helpful. He was efficient and a pleasure to interact with throughout the call. He took time to build rapport with me whilst still dealing with my claim in a professional and timely manor.
Sean Rushton
Jul 29,2023Ryan was very friendly and personable. Helped me with my issue efficiently and quickly.
Emma Arkle
Jul 29,2023Ryan was so lovely and down to earth and went above and beyond for me to contact the plumber to get an eta Brilliant customer service
Happy customer Wiltshire
Jul 28,2023Very efficient well done
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
Simon
Aug 09,2023Very helpful, polite staff that listen to my problem and explained everything clearly.