Preferred Management Solutions

4.5 (715 Reviews)

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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland

Reviews 715

4.5

Out of 5.0

Nicole Cunningham

Aug 29,2023

Ryan was very friendly during our call and tried to put my mind at ease regarding my situation. He was informative regarding the process and next steps. He related to my experience and we had lighthearted joke whilst keeping it professional. Professional / personal touch goes along way opposed to feeling like you’re talking to people who are reading off a script! 5 Stars ⭐️

sharon samuels

Aug 28,2023

Good service had a problem with booking appointment but it got sorted very quickly, very polite professional booking engineer

Paul atkinson

Aug 27,2023

Cloe was very nice explaned everthing, and said she would try her best to sort our problem asap.

MJM

Aug 26,2023

Ryan was very helpful in arrange my boiler repair following its annual service.

Victoria Hooper

Aug 25,2023

Ryan was extremely helpful and arranged for my documents to be emailed to me. Very polite and charming young man, a credit to your company

Donna Crichton

Aug 24,2023

I recently had my boiler serviced which was then condemned. But quickly and efficiently the repair was done. The customer service I had was excellent and I would highly recommend Utility Warehouse x

Consumer

Aug 24,2023

The lady on the phone was lovely. She followed up and was on top of the situation. Unfortunately the engineer was late ( or the scheduled appointment was wrong) but she sorted the problem and rebooked the appointment. Thank you.

David Rixon

Aug 23,2023

Friendly & helpful, got through reasonably fast.

Mrs Cunningham

Aug 22,2023

Very proficient fumigation of wasps carried out by Callum of NBC environment pest control services

Mr HUW BATES

Aug 22,2023

The roofers Anthony Rickard and his son came out when they said they would.They respected my property and explained what the problem was and how they would fix it. Very pleasant gentlemen. That left the property tidy after the repair

Karen Worman

Aug 21,2023

Was referred via our household insurance due to suffering a blocked drain. Preferred Management arranged for a local drain clearance company to come out and clear the blockage. We were kept informed as to when to expect them and the two operatives were polite and worked efficiently to locate the blockage which turned out to be on an adjoining property and therefore not within their remit. We were advised as to the next steps to take and whom to contact.

Bethany Thomason

Aug 18,2023

Ryan was very friendly even first thing in the morning , I had no waiting time and he was helpful and efficient.

Julia

Aug 18,2023

Good comms from PMS, arrived just within time scale, nice guy, cleared blocked drain but sink still flooding garage. Was told the toilet and sink would be flushed or roded by insurance co. ?

Jozsef Ormandi

Aug 18,2023

Ryan was very kind and helpful, we are very satisfied.Great service

Alison

Aug 17,2023

Came home from holiday to lukewarm water and then none! Called UW insurance and they sent someone within 2 hours of my call. Needed a part and back by the next day and hot water working again. Danny the gas engineer and his partner were very friendly and professional and sorted the problem extremely quickly. Would highly recommend and deserve 5 stars

Tracey MacHenry

Aug 16,2023

Explained process in-depth

Linda Ashworth

Aug 16,2023

Ryan was very helpful in dealing with my claim explaining everything clearly

David Atkinson

Aug 10,2023

Polite and quick to respond to making appointment to solve a problem.

Ben McCauley

Aug 09,2023

Ryan provided excellent service talking me through the process

Hayley Lloyd

Aug 09,2023

The gentleman, Paul, I spoke to on the phone was absolutely amazing, extremely helpful, knowledgeable and polite. He showed compassion and understanding for our issue with having a 5 month old in the home and worked for a swift resolution without over promising but doing the best within his ability. I cannot rate his customer service highly enough. I do hope he is able to get the recognition he deserves.