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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
Rob Saddler
Jul 28,2023Ryan was efficient and friendly. 👍
Peter Davies
Jul 28,2023Boiler Service arranged easily and quickly thanks to Call Handler Paul
customer
Jul 28,2023Quick turnaround. Ross and Harmonie were very helpful.
Liz Gilbert
Jul 28,2023Adviser, Ryan, listened and understood problem quickly. He was clear and cheerful and fully explained the process. He got an plumber to come out within the hour and made a follow up call to see how it was going.
Mrs Jane Roberts
Jul 28,2023Had problems with my porch door, rang the claims line at UW to get help, got a 4 hour slot for the contractor to come out.
Chloe
Jul 27,2023Ryan was very helpful, he reassured me with the problem and he phoned around to try and get someone out sooner to help repair our roof as it is leaking. Originally nobody could come out until Monday but now we have somebody coming out tomorrow and we really appreciate his support and effort to get this sorted sooner for us.
fiona passey
Jul 27,2023Ryan was very helpful and got someone out quickly
Simon Osman
Jul 27,2023Ryan was polite and professional He knew exactly what to do and got the claim approved.
Juliet Besly
Jul 27,2023Good, efficient and polite service. Sam took ownership of my request and set up a boiler service appointment quickly and without fuss
Jessica Williams
Jul 26,2023Ryan was very friendly and helpful on the call
Mr John Holmes
Jul 26,2023Very helpful and efficient staff. They were knowledgeable and went out of their way. Several attempts were made to engage a company to help and the one they picked were here within 15 mins of the given start time. The girls I spoke to were very polite.
Jill H
Jul 26,2023Super easy to get help with my boiler fault. No waiting and Rachel sorted it out in minutes and now have an engineer planned for tomorrow
Samuel Ahmed
Jul 25,2023Nice person, did the job perfectly
Ruth Johnson
Jul 24,2023Claim quickly approved and an electrician booked for the same day.
customer
Jul 24,2023I was cancelling services, and Simone did as I asked, without trying to persuade me not to
Joanna Browning
Jul 24,2023Anthony was very friendly and helpful. The boiler engineer was booked promptly and I was clear as to which part of the process would incur a fee and which would be covered by insurance.
Yin Yee Wan
Jul 22,2023I’ve gave 5 stars last week.
LISA C
Jul 22,2023Great service from UW team and Joel in particular. Being a Saturday I expected to be on hold for ages. But my call was responded to immediately. Very polite, professional, friendly service from Joel. Thank you 🙏
Mohammed Habib
Jul 20,2023Very quick and answered all my issues without a problem I recommend UW very quick customer service xxx
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
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Roger Rodrigues
Jul 28,2023Ryan was friendly and professional. Made logging the claim effortless. Would recommend.