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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
DAWN PLANT
Jul 20,2023The call cut off and the chap rang me back.
Jo Ansell
Jul 20,2023The girls have been very helpful in the recent case of my mothers electrics and boiler issues- I’ll give them all a 5 star!
Mrs Cushion
Jul 20,2023Really understanding call handler who understood what I was saying. Clearly spoken which is important to me as a deaf person .
Emma Moss
Jul 19,2023Helpful and polite. Quick to call back. No charges incurred to us so thumbs up from me.
Clive Hyman
Jul 19,2023The time out response was very much appreciated
Jenny
Jul 19,2023Really clear on how to book the service. Pleasant manner and helpful. Thank you
Ml Fletcher
Jul 19,2023All easy and professional conversation to book service all in a pleasant manner.
Maureen Catherall
Jul 18,2023Ryan was very friendly and helpful
Pam
Jul 18,2023Ryan was excellent and made it quick and easy to book my boiler service.
Marzena steels
Jul 18,2023I have leaking roof and I was so worry about as I'm going for holiday and did bother me roof of my house and leaking water throu when was raining heavily. Paul whos working in UW he was so great so helpfull manage to orgenize specialist who's comig this Friday to fix roof of my house. I am so grateful to hi as many people talked to.me and never orgenized anything just pasdi g information but he was the o e who took this further and orgenize specialist who actually will come this Friday I'm so grateful to him for taking my worry about my house seriously. I hope this would be recognised as he did excellent service for me. I leaving a excellent feedback as his service is on very high standards which I would hole all workers would have if is come to safety and worry of other people. Huge Thank you to Paul I'm so grateful for his help. Marzena S
Ms G Smith
Jul 17,2023John was very helpful, polite and efficient. I wasn’t kept holding on the phone like previous utility suppliers!
Sylvia Appleyard
Jul 17,2023Super swift outstanding service and professionalism from Shiree at Utility Warehouse. Thank you for arranging the appointment to repair my boiler immediately.
Sam Ash
Jul 17,2023Call answered within 30 seconds, extremely friendly helpful staff and claim raised with engineer appointment within 5 minutes. I would highly recommend.
Yasmin Broadhurst
Jul 17,2023The male who came out this evening was fantastic!!!! He took his shoes off respecting my house with it been a new build, communicated to me the issue and what was needed to complete the job, cleaned up after himself .. even checked my downstairs toilet to ensure everything was safe. I cannot thank this guy enough. Especially how polite and outgoing he was. I wish all staff members were like him!!! Thank you again for been so amazing.
Oluseyi Omosebi
Jul 16,2023The team were all professional from the start of my call until the booking of the engineer. They made sure that I was comfortable with the time slot that I was given. I recommend getsafe insurance.
H McLean
Jul 16,2023When you cal Utility Warehouse with a problem you can actually get to speak to a human being who will try their absolute best to solve the issue. I recently had a faulty gas meter which was racking up hundreds of units and massively inflating my usage and gas bill. Eventually the meter completely stopped working and cut off my supply rendering me without hot water and heating! After much to-ing and fro-ing calling gas emergency services and personnel at UW my faulty meter was finally replaced and I personally want to mention Hannah, Jasmine and Simon who made this happen for me. Without their constant reassurance and efforts to locate and deploy the emergency gas engineer I have no doubt I would still be without power and a functioning gas meter. These people were personally caring considerate and worked constantly to resolve my issue, they phoned back when they said they would and even after my meter was finally replaced at 8pm on a Saturday night I received a call back from Jasmine to check that everything was working ok and that I was happy. I call this excellent service above and beyond the call of duty and UW is lucky to have such dedicated reliable and caring customer service staff working for them. I commend them all for the help they gave me through what was a very distressing and frustrating time So a huge Thankyou to Hannah, Jasmine and Simon. Also to Phil the gas engineer who attended my property and fitted my new meter on a Saturday evening
Mark parkinson
Jul 16,2023Resolved my issue without delay, which was especially important as water leaking from boiler and arranged for someone to come out within a couple of hours on a Saturday.
Jacqueline R Taylor TAYLOR
Jul 15,2023The staff at Utility warehouse couldn’t be kinder , I was upset and a little confused, they put my mind at rest and help me out more than they realise I’m so very grateful thank you to each and everyone of you. You’re a lovely bunch of people
A Butler
Jul 14,2023Very polite and pleasant service
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
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CB
Jul 20,2023The call was answered promptly. Ryan was most polite and courteous,spoke clearly, explained everything and ultimately got everything sorted out in good order. Nothing was too much trouble. Was well impressed. If only all calls were as easy and helpful it would make everyones lives a lot easier.