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Reviews 784
Tom Hunter
Feb 08,2025This was a very smooth operation. The crew in Auckland were expecting our delivery and immediately started wrapping goods. The app for tracking the shipment was useful. Delivery at the UK end was efficient and we were updated constantly on delivery procedures.
Benjamin Evans
Feb 08,2025From start to finish the whole process has been a breeze. The team have been great at explaining the process and no question that I had was a stupid one. Thanks so much.
Steve Saunders
Feb 07,2025Great team, on time, would highly recommend
Anthony Hollingsworth
Feb 06,2025The UK part seemed fine, but it all went wrong at the destination. My PSS contract had some wording about how they ensure the best service at the destination, but it's just fluff an they do not stick to that! My property is being held hostage whilst ridiculous fees are demanded and PSS "helped" by telling me to just pay them. Note PSS have replied to this review with an outright lie about my distance - this is what you have to deal with for this company! On a survey map my actual real distance is 30.3 miles from Boston, but if you drop a pin on city hall in the center of Boston and calculate the distance travelled along the winding roads of their preferred roue (NB not the shortest route!) then you can make it so that my address seems to be further away. Neither them using winding roads distance nor being able to drop the pin wherever they like as the starting point were in my contract. Be very wary if you're moving to a city larger than 30 miles across then! In particular, they have calculated the distance I live from Boston using google maps route distance calculator - in the screen shot they sent me there were even 2 difference routes with 2 different distances! So I guess my advice, if you want to go ahead with PSS, is to pray for no diversions or road closures on the day your stuff arrives as it affects the distance they claim and they will demand significant fees - in my case this is double figures % of my total cost for this service, for just 500 yards of extra distance! In theory only is it 50 yards, as the company are driving it from New York, just to really rub it in that this is a nice technicality they found a loophole in. Their subcontractor operate on US law, despite me signing a UK contract. And US law applies a much more "gotcha" approach to any technicalities allowing to extort extra cash from you if they feel they have any power to do so. I wish I'd paid the slightly higher quotes I got elsewhere as this would have been cheaper!
Maureen
Feb 06,2025I’ve had the worst experience with this company, our quote went up by 50% due to there incompetence, they made huge mistakes and we are having to pay for it, they are holding our goods to ransom because they made mistakes, I would never use or trust them again, shame I can’t give zero stars. Thanks for the expected response, to confirm we did not edit any delivery address it has always been 3 to 3.5 hours from Toronto, your employee decided on the original address for ‘order purposes’ and stated that it would make no difference, so more lies. To date we are not aware of any outstanding balance on our account for you to hold the balance of our goods to further ransom. Perhaps your customer service colleague should read the latest email correspondence and address accordingly rather than continue to state that it is, as always with PSS, the customer fault.
Mrs Toogood
Feb 05,2025Friendly informative staff. So helpful & understanding with the daunting task ahead of me. There was nothing that was too much trouble for these guys! Excellent communication too!
NXRewards member
Feb 05,2025Few days delay but still provided good follow up until cargo delivered to my house with care. Thks for the delivery guys which is super professional
Maria Teresa Cencioni
Feb 04,2025the company has an outstanding organisation.
Shane Scott
Feb 04,2025I have done several moves with PSS and have been very happy with their professionalism and the seamless shipping of my goods. Service is quick and easy and the staff are very knowledgeable and efficient. I can highly recommend PSS for both big and small moves
Kerstin
Feb 03,2025Very courteous and friendly staff! The team worked efficiently and took great care when packing our items! Very appreciated the teams upbeat spirit despite the early morning ☺️
customer
Jan 31,2025The team that packed my goods was incredibly fast and highly professional. Most importantly, their efficiency stood out. I am very pleased with their workmanship and professionalism.
Clare
Jan 31,2025PSS have a very thorough but efficient process, to help through every stage of the journey. My goods are on their way to NZ now, but everything at this end has been seamless. Great communication, really friendly and helpful team members at every stage. They’ve taken the stress out of what is a very stressful time.
Tim in Bransdale
Jan 29,2025Craig and the team did a great job yesterday given some challenging circumstances. They took great care covering carpets and flooring to keep it clean. Many thanks!
Peter Bates
Jan 29,2025Collection of boxes for shipping went well, two friendly people and arrived on time.
Ewan White
Jan 29,2025I chose PSS for my move from England to Amsterdam, and it’s been an absolute nightmare from start to finish. The entire process felt like I was dealing with a team that had no idea what they were doing. I specifically requested coverage for my computer, only to find out—at the last minute—that they either ignored or forgot my request. I had to fill out an additional form right before shipping, which should have been handled properly from the start. To make matters worse, DHL later informed me that one of the customs documents, which PSS had advised me to complete, was incorrect. This resulted in further delays to my shipment. On top of all this, the initial quote was nowhere near what I ended up paying. I was charged nearly £1,000 for just five boxes. The lack of helpfulness and poor communication from their employees made the situation even more stressful. If I could give them 0 stars, I absolutely would. Avoid at all costs.
Briana
Jan 28,2025Rachel King has been very helpful and always quick to respond. The pick up driver was also very friendly and professional.
Aghi
Jan 27,2025I wish I had seen more honest reviews before trusting PSS International Removals with our family's move from London to Brisbane in January 2024. What followed was nothing short of heartbreaking - we lost nearly everything we owned due to water damage and black mould. When the container arrived in March 2024, we were absolutely devastated. Cherished belongings, furniture, and personal items that we had carefully packed up in London were now covered in black mould. The worst part? PSS knew about this damage weeks before delivery but never bothered to tell us. Instead, we were blindsided when the movers showed up at our door in Brisbane and basically forced us to accept the damaged items or pay daily storage fees. Trying to get help from PSS was like talking to a brick wall. Countless emails and phone calls went nowhere. They just passed us off to their insurance people, who offered us such a low amount compared to what we lost. We even had professional cleaners come to assess the mould damage, but PSS and their insurers wouldn't cover the cleaning costs. Being in Australia, with the time difference to the UK, made everything ten times harder - we'd wait all day for responses that never came. Eventually, we were so emotionally drained from fighting that we accepted their low offer just to try and move on with our lives. The whole experience was incredibly stressful and upsetting - these weren't just "items" to us, they were our family's belongings, memories, and comforts from home that we'd brought to start our new life in Australia. Now in 2025, we're heading back to the UK and I felt compelled to share our story. If you're planning an international move, please look elsewhere. PSS might pack your stuff nicely in the beginning, but when things go wrong (and they did, terribly), you're on your own. The lack of care, communication, or basic decency when dealing with our situation was shocking. Save yourself the heartache we went through.
Sarah
Jan 25,2025Brilliant service. Lovely chaps. They arrived early and were very pleasant and efficient. Thank you!
Adam
Jan 24,2025Guys were very careful packing and loading all our items.
Unit 6, Mill Lane Trading Estate, CR9 4PS, Croydon, GB
https://www.pssremovals.com
Dave Brooks
Feb 08,2025Good clear communication guiding us through all the necessary paperwork followed by a very efficient service of collecting and packing. Everyone knew what could or couldn't be shipped and could advise if there was additional space available in the container. 10/10 for service PSS