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Reviews 482
Gloria T Bost
Jan 16,2021I called to change banking information and follow up on a reply to an email. The rep was very courteous and helpful.
John Chupp
Jan 14,2021This is literally the most crooked company to deal with. The will straight take your money then lie about attempting to settle accounts and completely leave you hanging when it comes to litigation.
Pamela
Jan 11,2021There is only one person that I am writing this for...Sada! Without her there would have again been no resolution to an extremely critical issue that had been ongoing since the end of November 2020. She stepped into my shoes and saw that the answers she was supposed to relay were simply forestalling the issue and would no longer suffice. Sada stuck to it and found a way to get the issue resolved completely so that there would be a logical progression to my account that was stuck in limbo. She doesn't use catch phrases, or scripted answers or repeat them because she doesn't know what to say. Call center staff can't help client's if the staff giving them the answers to relay aren't viable. Unfortunately for them they are powerless to provide real solutions that work and end up apologizing for someone else and should not have to. THANK YOU SADA!!!!!
Ricky Patterson
Jan 11,2021Thanks for representing me and my wife Keep up the good work As with all of us we can improve Maybe a little better communication Hold times can be lengthy Other than that everything is good also some mistakes were made but later cleared up. Overall I'm glad I hired you and began the program keep up the good work and keep getting better to help people and you will prosper and get better sincerely Ricky Patterson
kids play
Jan 05,2021The lady that assisted me on my last call was very nice.. she explained the information that I was inquiring about in a very friendly and clear to the point way.. I was very pleased with her..
Irish Hester
Jan 05,2021Ms. Kennedy was extremely helpful. She answered my questions, gave me a partial solution, and called me back to confirm everything. Thank you for your help!
Penny
Dec 31,2020I am not happy I cannot discuss my agreement with someone on the phone, than I have to get my final balance for a payoff in my email. I felt Keisha also go a bit smart mouth with me during the conversation, telling me I just said that to you - very unprofessional
Sally
Dec 30,2020Kudos! The staff at Rockwell Legal Group are knowledgeable, friendly, and supportive. My experiences with the representatives have always been positive. Keep up the great work that you do, RLG!
Meca Williams
Dec 27,2020Rockwell Legal Group can NOT deliver on their contract and will lie over and over again to secure funds from their customers instead of rendering the litigation services they promise to provide. This is a SCAM, do not give ONE CENT to ROCKWELL. I enrolled with only two creditors that were difficult or unwilling to negotiate my annual percentage rate or monthly payments. My credit scores were in the 700s and rarely did I miss any payments. However in February 2018, I needed more knowledgeable representation to negotiate with my creditors and hired Rockwell after discussing the terms and contract with Lucas Schachter. He assured me that the contract was binding, and Rockwell could assist me negotiate or with an attorney should I need one for litigation. Rockwell did settle one of my debts, however the other was never settled and I have little confidence they attempted to negotiate. I had to file my own legal response after receiving a Motion for Judgement from State Court. After several phone calls with representatives especially one of the senior customer service managers ERIC McCRAY, sending documents and emails, Rockwell NEVER assigned an attorney to handle this account. After I paid over $8,000 for this account, they did not move to share any updates or attempted to work on my behalf. Additionally, they did not respond after receiving additional court documents and the creditor was awarded the judgement because of Rockwell’s failure to contact the opposing counsel or respond to court documents as instructed. Rockwell does not have a LEGAL GROUP to serve their clients, only minimally trained customer service personnel and a few young unproductive junior attorneys like Patrick Wilczak. He seems to work harder at taking shirtless pictures of himself to post on Instagram instead of returning email messages. LEGAL should not be a part of the company name. This group is SHADY and DEPLORABLE and take advantage of working Americans who are attempting to solve credit problems. What is worse is they will continue this deception and grossly mislead customers. We must stand up and share with others about Rockwell's scam. In a relentless pursuit I will tell everyone I know who is trying to repair their credit or report to every outlet that ROCKWELL is a complete rip-off.
Rosalyn W. Usumang TA
Dec 16,2020I was able to get my questions answered which set my mind at ease. The lady I spoke with was very helpful and explained everything I needed to know.
Joy Mullins
Dec 15,2020Always a pleasure to call Rockwell. Very friendly support team and today David was great.
Megan C.
Dec 12,2020The rep was very helpful, and a joy to talk to! He answered my questions and helped me make an adjustment on my payment plan. My issue was resolved in one call--thank you!
Paul Rich
Dec 03,2020David was able to resolve my issue after calling previously and being provided with incorrect information.
M Flores
Dec 01,2020I had a very positive experience with your customer service representatives They went above and beyond my expectations I would give them the highest rating due to their politeness, sincerity and efficiency. i appreciated their expertise and knowledge with my concern and how quickly they were able to come to a resolution
Mariam Kupalian
Nov 24,2020Misinformation is provided during call. client specialists need additional training to better support customers. Issues are not resolved in a timely manner. I’m Not happy as completing the program is costing me over $90000 over there estimated cost! I would not recommend program to anyone else!
Bridger Roy
Nov 20,2020Awesome Service !!!
dkturner
Nov 17,2020THIS IS HIGHWAY ROBBERY. YOU HAVE HAD MY SETTLEMENT MONEY FOR OVER 2 YEARS AND NOTHING SETTLED. NOW I AM GETTING THE RUN AROUND. I WOULD LIKE TO TALK WITH THE PRESIDENT OF ROCKWELL LEGAL GROUP.
Nicolas Blosil
Nov 17,2020The hold time when I called in this last time was almost non-existent. In the past I've regularly waiting 15-45 minutes. Thank you!!!!!
Theresa Cherney
Nov 12,2020Rockwell has helped me in the last 2 years get rid of my high credit card debit! I have graduated! They are all paid off. I am so thankful for all their help!
Nancy Santiago
Jan 16,2021I’m ok with the results on my Walmart card although I wish it could’ve been more. The person was very nice and he did a good job but I can’t remember his name.