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Reviews 482
Derrick Lemmie
Nov 05,2020The customer service rep was friendly, professional and extremely courteous. She took immediate steps to get an answer for my question and made sure to check in and update me during the wait for a response.
Dissouri Flores
Nov 05,2020I’m over this program and their high fees. I was suppose to have graduated the program and have no more drafts, however, the last payment to the last creditor hasn’t been made, funds are there and available but it’s just sitting there, causing the drafts and fees to continue and me having to keep calling to have them refunded and have my money (overpayments) reversed back to my checking. Do yourselves a favor and skip Rockwell. These fees they charge are also ridiculous and they never call you back with updates!!!
Kristin
Nov 03,2020I wasn't very pleased with the sarcasm I received in response to my frustration about lack of communication with/ me. However he did help me push through the items I needed figured out. The following has nothing to do with whom I spoke with. This process with Rockwell, has been terrible. I would give extra money as directed but that money wouldn't go to the account it was supposed to. Many of my accounts had not been negotiated until 1.5 years after I entered the program, 3 of my accounts went into wage garnishments while my wages were cut due to the pandemic, and Rockwell did nothing to help me. I have settled 4 of the 6 accounts I entered into the program, on my own.
Zentrino
Oct 24,2020I don't know why every time I call with a question about my account, the rep can't answer it, and no one can get ahold of my "negotiator" so they send him a message. No one contacts me back and my question is not answered. Does my negotiator actually exist?
Consumer
Oct 21,2020I had a call this morning with a very nice woman who said they are working on my Sears account. I was glad to hear that as I hadn't talked to anyone for awhile. I will be very glad to get this settled so I can have a savings account again as I don't have any extra money to put in an account. And right now the credit card company would garnish it anyway.
Randy D
Oct 15,2020They do all the talking to creditors making this whole process less stressful to me. All I have to do is make my payment every month. When I call and talk to someone they are always so friendly and helpful. They answer all my questions.
Shelly
Oct 13,2020This was my 3rd time calling to verify that my account has been updated as being 'graduated' or completed. Each time, I've requested something in writing to confirm this and I'm still waiting.
Roy
Oct 08,2020The lady I spoke to today was very caring and seemed to care about my issues.. You need more staff like her.
Dwayne Long
Oct 05,2020Have had numerous problems the last one was all your fault you all got bill from synchrony bank sent to you all for care credit bill and also jc penny for almost a year got pennys didn’t say anything to me or them and got turned into collections after I got all my stuff in full now I have a ding on my credit report tried calling you all I get is the same run around and all they say they will send a letter out that it was not in the program which all that does is cover your ass for something that you all did and I got stuck with a ding on my credit that I have fixed since I got away from you all this is bullsh!! I asked to talk to a mgr and they would not get on phone all they did was go through representative and mgr said the same thing send letter about not in program so I got FU!!ed I will be turning this into BBB cause I see where you all have a bunch bad reviews now this will be another have get day hope your business fails cause you all ruined my credit and others too because of the way you operate
Patricia Jacobson
Oct 03,2020David S. Thank You So Very Much for helping get my paperwork done Thank You 100% your the Greatest Person
Becky Mcgraw
Oct 01,2020My experience was not great, they did not contact my creditors like they said they would causing some claims against me, also half way through the program they informed me my monthly payment would be going up $100 because of a settlement that was already suppose to be in the original contract. Would not recommend
Kathy St Clair
Sep 22,2020Rockwell is always reliable and professional. I feel confident working with Rockwell Legal Group.
Terri
Sep 19,2020I have nothing positive to say about Rockwell. I have been in the program for over 2 years and feel I have been put on the back burner. I did not call Rockwell, they contacted me to let me know that I have an account in litigation. I informed them over a year ago that I was notified of the litigation. I am hoping they wake up and resolve my accounts in the time frame I was given.
Sandra Jones
Sep 05,2020Nothing wrong happened. The agent I spoke with was pleasant,helpful and very nice.
Frank Webb
Sep 02,2020Your Representative was outstanding in helping resolved my issue! I am so thankful about RLG and will always use this agency in the future for all my financial issues!
Ed
Sep 02,2020Keisha really took time to listen to my needs and made sure that she understood me. I appreciate that very much. She then let me know what she was going to do to help so that I felt comfortable and all my worries were put at ease. Thank you this was a very positive experience.
#NeverAgain
Aug 22,2020I had an approximate $20,000 negotiated down to approximately to $12,000. Saving roughly $8,000. Total fees I paid were about $7,000. So after a couple years and a massive hit to my credit score I saved a mere $1,000 in the program. Would not recommend anyone using this service as the fees eat up nearly all the savings. Perhaps it would have been better for me to try negotiating with the credit card companies first before resorting to something like this.
Marybeth Richards
Aug 17,2020My call was answered quickly. The customer service rep was knowledgeable, confident but friendly. She explained every step she was taking & resolved 3 of my 4 questions/issues. She sent an email to the negotiator after they didn’t reply to instant messaging & asked them to contact me about an account that hasn’t been settled yet. Best experience I’ve had when calling Rockwell!
P King
Aug 11,2020I s/w with Keisha, Customer Service Rep. She was pleasant, kind, patient, and understood the nature of my call. Keisha worked diligently to resolve the issue & answered any questions that I had with extreme knowledge of the program. Keisha explained why the issue presented itself to me and how we could resolve it (step-by-step). She waited on the line with me until she could verify what needed to be done had been done and I really appreciate that level of professionalism. Keisha and I have spoken on more than one occasion in the past and I always receive the same level of excellence from her every time. If I could give her a rating of more than 5*****s I would!!!! My experience was extremely positive and resolved expeditiously.
Steve Larson
Nov 06,2020The representative was knowledgeable, helpful and patient