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Reviews 933
E Burton
Sep 21,2024Bought a Royalcraft patio set 2 years ago. It is now disintegrating with large holes under the table glass and fraying at all edges on the chairs. I understand that it has been exposed to weather but this is outdoor furniture. It should last longer than 2 years. Pretty much unusable now.
Catherine
Sep 21,2024Excellent experience all round. Staff extremely helpful, delivery faultless, product brilliant. Very pleased.
Paul
Sep 19,2024A fantastic company to deal with. Saved the day for me. Thank you!
Christine Johnson
Sep 17,2024Lovely product and when I had an issue with delivery it was sorted very quickly! Will definitely use them again
Customer Ian Simpson
Sep 16,2024all went well and smoothly
anon
Sep 12,2024Delivery as expected and very pleased with item. A small problem with a cushion was rectified immediately - thank you.
customer
Sep 10,2024DO NOT BUY FROM THIS COMPANY! Reporting to trading standards! I recently purchased a metal shed for £300, spent hours trying to put it together only to find that the metal base does not have screw holes for the back panels! Instructions are useless, saying to use parts that are not in the box or even on the parts list on the instruction manual!! I tried lining up the panels in the right order and then the opposite order and still can not screw in the panels as the holes do not exist! Which means I would have to drill in pilot holes myself! I used my heavy duty tarpaulin that was being used to keep garden tools dry, to put under the shed and now all our garden tools etc have been soaked and are not protected after cutting the tarpaulin to fit the shed base! Costing me more money and time! I sent an email on Saturday and heard nothing back apart from a request for a review! So hear it is! Please do not use ROYALCRAFT.CO.UK I will report them to trading standards as I have spent £300 on a shed that can not be put together without voiding the warranty, also the cost of a heavy duty tarpaulin and cost of garden tools to replace. Unbelievable!
Carol Gamble
Sep 10,2024I was very happy with the quality of my garden furniture and how quick it was delivered. No problem what so ever. And the two guys where very good.
brett humphreys
Sep 09,2024Excellent service, fantastic products, can't fault Gabi and the team. Thank you very much!
Nick Mount
Sep 07,2024Bought Luna 8 outdoor furniture set in the sale. The discount was genuine (multiple other vendors still at full price) and very good at just under 50% off. Delivery was one time and delivery company were excellent. Produc quality is excellent - exactly as in the pictures and description. Am very pleased. Will have to see how it lasts...
Mrs Jennifer Wilson
Sep 05,2024From placing the order to the time of delivery the service has been brilliant. The whole process has been quick, easy and problem free. I was notified of the time slot the day before delivery as promised. The delivery men rang half an hour prior to their arrival, they dropped off the items without any hassle. The goods were in perfect order. I would have no hesitation in recommending Royalcraft to family and friends. Thank you!
Emma Bateman
Sep 05,2024Really good quality furniture, excellent service and good value for money. Nice comfortable deep cushions, easy to put together. Great that our set came with a cover for the table too. We were missing one screw which I emailed royal craft about. They sent out a replacement straight away. Brilliant company with amazing customer service which is refreshing at the moment compared to others!! Would highly recommend and will definitely use again. The only downside is that the cover for our set only fits the L shape sofa in one direction. We have it set the other way so have had to order a cover from elsewhere.
Shirley Hollyoake
Sep 03,2024The delivery was really speedy and I was kept informed about exactly when that would be. The garden furniture was just what we wanted, it was well made and we are really pleased with it.
Janet Hammond
Sep 02,2024Excellent service customer service was very helpful and quick response very pleased with the service they gave me Happy customer
Ryan Phillips
Sep 01,2024One of the smoothest easiest purchases I’ve had
Sue Coregan
Sep 01,2024Very quick delivery. Securely packaged. High quality product at an excellent price
Matt Denham
Aug 28,2024I wanted to use a gift voucher as part payment and the team were really helpful in getting this sorted for me.
Helen Richardson
Aug 27,2024Really easy and straightforward to order. Advance notice of delivery even down to 30 mins before arrival. Love the product!
Patricia
Aug 27,2024Very nice cabinet, well made and fits the space beautifully .
Diane Young
Sep 27,2024Arrived when you said it would except delivered the wrong table but next day I received the correct one well done.