I found the Customer service to be particularly excellent and I would have no problem recommending them to anyone or using them again in the future
Excellent product and quality. Only downside was part of canopy was missing, however excellent customer service in dispatching missing part within 24hrs, which arrived within 4 days.
Excellent supplier - quick and efficient.
Very sturdy, good job as our large and heavy sun umbrella fell on top of it when we had an exceptional gust of wind and there wasn’t a mark on the love seat. Also very comfortable to sit and relax with having the footstools.
Excellent service Guy in customer service was amazing .Would definitely recommend.
Excellent product and service
Very responsive and helpful. I asked a lot of questions before buying from them and they answered everything well. Also got a good deal.
Easy purchase, fast delivery, good price and very happy with the product
Great product and price. Delivery fast and easy enough to put together. Ideal for sunny day on the patio....if the rain ever stops!
Quick delivery & lovely garden furniture
Reselling John Lewis products at twice the price, you didn't even change the packaging.
Arrived promptly, the chairs are excellent value !
Paul Freeman
May 11,2018What I ordered was not in stock, although the web site said that it was. This was obviously disappointing. However how a Company deals with issues like this is how it should be judged, and Royalcraft dealt with the problem very well. Communication was prompt, alternatives offered. I decided to wait for new stock to arrive, I was told when Royalcraft were expecting a delivery and one working day after that date the courier contacted me to arrange delivery, and the next day we received the outdoor dining set exactly as advertised, and we are very pleased with it. Great value good customer service.