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Official UK Spares & Accessories Retailer for Smeg
Reviews 501
John
Dec 29,2024needed a new main oven door seal for SMEG cooker (under Cooke and Lewis branding). Emailed them to confirm the correct part reference and availability. They responded very quickly and once I submitted the order, it was dispatched the following day. Part arrived and was easy to fit (only needed minor adjustments to a couple of the metal hooks which had been bent). No hot air escaping when the oven door is shut. fast, friendly and helpful service and very much appreciated.
Pete
Dec 24,2024Called in desperation on 23rd December seal had gone on my Smeg oven and in urgent need of a replacement. Xmas dinner was in serious peril. Chap who helped me on the phone went out of his way to get it dispatched and with me on Xmas Eve. Dead easy to fit. Xmas saved. Thankyou so much
Simon Fletcher
Dec 17,2024Although the part had to be ordered from Italy they followed up and got it ordered.
Lawless
Dec 14,2024Ordered spare parts late on Thursday evening, they were dispatched to delivery company on Friday. Can't say better than that!
Richard
Nov 25,2024They responded very quickly to my order request, although it had to be back-ordered from the manufacturer in Italy. They said it would take a couple of weeks and it did, but it was not that urgent for me. The item, which was fragile, arrived very well packaged. I am very happy with their service help and efficiency.
Roy Hawkins
Nov 13,2024I didn’t use this company in the end as it proved more economical to replace the appliance than buy a new part. However this company were exceptional in their advice , customer contact and response speed. Outstanding and they deserve all their 5 star reviews.
Mr J Chohan
Nov 12,2024My 2021 smeg gas hob ignition started constantly ticking, called out a number of appliance engineers who charge for coming each time and they all said bin it and get a new one. I didn't want to bin and add to landfill so I called smeg for advice and they suggested a replacement ignition block which I ordered and paid for. The part was replaced by an appliance engineer but the problem was not resolved. I called smeg and they don't take returns of parts when the packaging has been opened unless there is a written report by an approved engineer to say the part is faulty. I am now out of pocket by almost £500 and feel stupid in that I should have just bought a new hob as opposed to caring for the environment and opting for repairs. I will never buy smeg again, these companies are operating with ancient principles and are not customer friendly. I will post this review on social media to warn others.
Zoe
Nov 02,2024I incorrectly ordered some replacement parts for our SMEG. When I realised, the team were helpful in getting them returned and refunded. Furthermore, they helped me to identify the correct parts which I’m looking forward to receiving shortly. Great customer service.
Norma Lyon
Oct 27,2024Great smeg damage pen colour exactly the right colour. Kept me informed when it would arrive in post excellent service
Joeymawd
Oct 25,2024Super swift reply and exceptionally helpful 👌
A. Earley
Oct 21,2024Very quick and helpful service.Correspondence was was excellent.
Baz
Oct 16,2024Great service and communication from the Smeg team. No problems whatsoever. It was a pleasure to deal with such a professional organisation
Malik I.
Oct 15,2024While my order was delayed due to it having to be ordered in, they were super communicative, answered all my queries promptly and once the part had been received, they sent it over to me in record time! Definitely will be buying here again :)
GW
Oct 04,2024Had the product I needed at a reasonable price, order process was easy and product arrived next day - all round great service.
Terence JamesWalsh
Sep 27,2024Being a bulb for the oven we were hoping it wouldn't take too long to arrive. Didn't have to wait long just a couple of days thank you
Michael
Sep 19,2024Ordered a part for my oven, it arrived next day!! Fantastic many thanks
Mr Ian Collier
Sep 08,2024Explained problem online and received accurate part identification. Item arrived a little early, well package and fitted by me without difficulty. My second purchase and this company now my GO TO supplier for my SMEG!
customer Paul Hyland
Sep 03,2024We ordered it an that was easy delivery was quick an well packaged.
Fiona H
Aug 24,2024I needed a replacement door seal for my SMEG oven which was an older model. Servevast ordered this quickly from Italy and kept me informed throughout the ordering process right up to when it was delivered to my door. Thank you for great service.
3 Chase House, Park Plaza, WS12 2DD, Cannock, GB
http://servevastdirect.co.uk
Droogieuk
Dec 31,2024I contacted Smeg about a part I needed to replace on my freezer. The person I spoke to was very helpful and I placed an order for the part even though it was a little bit expensive. A few days later I got an email stating the part had to be backorder from Italy. It only took 10 days for the part to arrive and it was extremely well packed.