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Official UK Spares & Accessories Retailer for Smeg
Reviews 501
David
Aug 10,2024The Wok burner on my 26 year old SMEG SER34AX1 hob had basically burnt out, literally the centre part had become detached. I contacted smegspares.co.uk (the brand name for ServevastDirect.co.uk) and amazingly I found I could still get a new Wok burner to fit my old hob. Then they told me for a few quid more I could get the entire SER34AX1 Burner Kit to replace all 4 burners. The only drawback is they had to order it from Italy, and it would take 2 weeks. That was no problem and it arrived today, 2 weeks later, only £5.82 delivery. Saved me having to get a completely new hob and having it installed properly, probably around a further £300. So thanks Smeg for being green and keeping old spare parts for your old hobs, and thanks Smegspares for your help & advice and great service hopefully giving my Smeg hob another 25 years of life.
Philip Walker
Aug 09,2024Once the correct SMEG part number was determined with the help of SMEG UK, the order was promptly placed and received the next day by Royal Mail.
Customer
Aug 08,2024Excellent communication. Because our SMEG oven is over 20 years old they advised it may be back ordered and come from Italy. Ordered Saturday and arrived today. Thank you so much for my lovely new shelf and 10% off next order. Side panels here we come and being ordered.
Steve Frattaroli
Aug 08,2024Fantastic service part arrived within 24 hours. would definitely use this company again highly recommended
Mr D A Whittle
Aug 03,2024Reasonable price, good communication and prompt delivery, well done.
Gary Key
Aug 01,2024Excellent service. Always kept informed throughout the order and delivery process. Would highly recommend.
Christine Longden
Jul 26,2024Great response from the initial query about a replacement Waveguide Cover for my microwave. Then the subsequent ordering process of the part was really easy. Super customer service thank you very much. My part has arrived and I also see that you have given me a 10% discount code for a future order. Thank you very much.
Justine Tipling
Jul 22,2024Placed an order on 11th July. Not heard anything and when I have checked the status is "Backordered Freight", which suggests to me they do not even have the part to send me!
James Mason
Jul 19,2024Great company
Mr James Hotten
Jul 18,2024Website was confusing causing me to order an incorrect part part but email response was very good and correct part arrived very swiftly.
Jonathan Shaw
Jul 15,2024Very helpful and prompt.
AT
Jun 29,2024Great company. Sourced a hard to get part for my fridge freezer. I was kept fully up to date with my orders progress and delivery. No hesitation in using again.
David
Jun 14,2024Helpful staff, correct product arrived on time and in perfect condition. Still not sure why original didn’t last 2 years and wasn’t covered under warranty.
Roy
Jun 12,2024Item was out of stock and had to be ordered from Italy. I was informed and given a choice to wait or get refunded. I chose to wait and sure enough I received my part as promised.
Jonathan
Jun 07,2024New SMEG range oven arrived with missing main oven rack. Contacted SMEG who were great. Replacement arrived in two days. Great service.
John Brown
Jun 04,2024Helpful telephone advice and recommendations as product not listed
BLG
May 25,2024Our smeg espresso machine had been leaking for a while and I was about to bin it and replace. However a quick scan of youtube, purchase of a new gasket and a 10 minute easy fix and we are good to go!!! Gasket was easy to find and order with quick delivery. Highly recommended.
John
May 03,2024Great service and good communication Highly recommended
Olena Slade
May 02,2024Great website, great communication and a great product - definitely recommend
3 Chase House, Park Plaza, WS12 2DD, Cannock, GB
http://servevastdirect.co.uk
Marilyn Dennehy
Aug 10,2024Brilliant service, I really didn’t know how to order a door seal, I went onto the company’s website, used an online chat service and I can honestly say the lady at the other end was brilliant. I sent her a photo of what I required she immediately got details and all I had to do was go on the link she provided and order. Even though my oven is no longer available I have got the seal I needed and delighted with the service. Very happy customer