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Official UK Spares & Accessories Retailer for Smeg
Reviews 501
MG
May 11,2020The web shop supervisor, Ali, was absolutely brilliant, correctly identifying the hob I was seeking to replace the working bits on, and offering me choices of the burner kits available. The link she sent me took me to the correct part of the web site and made placing my order very easy.
Claire M
Apr 01,2020Really fantastic customer service. My SMEG oven problem was dealt with swiftly over the phone and the replacement part sent straight out to my home address. Really grateful as need my oven more then ever at this lockdown time!
MNic
Mar 06,2020Good service, kept informed on status of order, delivery as notified. If you need spares look no further would recommend.
Val Abrahams
Mar 06,2020Excellent site and services
Jane Cork
Mar 06,2020Excellent Service , clear website, easy ordering and kept informed. My juicer lives to fight another day with its new part . Thankyou
Nick J
Mar 06,2020Excellent price and speedy delivery. Was cheaper and quicker than others I’ve tried before!
MALCOLM HART
Mar 05,2020Wide choice of parts , quick delivery and good communication
Keith Swain
Feb 26,2020Ordered burners from a comprehensive stock list Very efficient service and prompt delivery Could not have been more easier Thanks
Matt Marl
Feb 26,2020Excellent pre sales and good price
Stephen Davis
Oct 16,2019Had a great experience with Serveastdirect. Rang on a Friday lunch time needing a new oven door for a family dinner at the weekend. I was in a bit of a panic. They had to start searching for the part in a large delivery that had just come in as it wasn't initially in stock. They did this with urgency and then arranged a non standard Saturday delivery. It cost a little bit more but I didn't mind and it wasn't too expensive. The fact they went out of their way to sort this out in a hurry was way more than I expected. And it was all done with little fuss. It is so good to find a company with the personal touch that takes customer service so seriously. A big thank you to Al!:)
Richard Norrington
Sep 03,2019Just had our SMEG oven cleaned by a contractor and went to use it only to find the internal glass doors were no longer attached and kept falling out! Contractors denied any responsibility, despite all the retaining clips and plugs clearly no longer attached to the door! After much searching, we stumbled across Servevast Direct and have blown away by their customer care, and the lengths Ryan has gone to in order to diagnose the missing parts and to send links to the replacement ones on their site. We sent photos of the oven door and he literally replied with the photo updated and marked to show what was missing and where precisely they should go. Given that the parts we literally only a few pounds, the astonishing level of service and almost extinct customer care of some online retailers these days, this was such a breath of fresh air. Parts ordered, and beyond happy. I do NOT have any affiliation or connection with Servevast Direct, nor do I work for them, I just HAD to share my experiences of dealing with them as they are literally AMAZING!
Mrs Thompson
Jul 10,2019We have just moved and the previous occupant did not leave much information re the Smegg oven. The member of staff Ryan was so very helpful from the onset, when he was out of the office Alexandra answered our query couldn’t have done it without them. Our part was delivered within two days MAGIC!!! So hard to find great customer service nowadays Thank you so much.
Vasya Barton
Jun 18,2019It was the first time I’ve used Smegspares and the response was very fast , took less than a day to answer my inquiry ,prior I was waiting for almost two months for a reply from the company in Austria( where I bought my Smeg juicer). Want to say a big thank you for all the help , I’m a happy customer and looking very much forward to receive my order. Would highly recommend this company to anyone!
Steven Wright
May 04,2019I used this company for some spare parts for my Smeg A2A cooker. The level of customer service from the web store manager was excellent - I won't go anywhere else for Smeg spares in future
Marcos AV Feitosa
Nov 30,2018Excellent service
customer
Nov 10,2018Very helpful, answered my query enabling me to proceed with an order I needed. Have used Servevast several times and would recommend them to anyone.
Pam Bell
May 24,2018The website is simple and easy to use. Ordering was was no problem and delivery was just two days. Excellent service.
Mr Paul Allera
May 23,2018First time I have used Servevastdirect, Great service, the info on the website for parts is 100%, ordered the part Friday morning, it arrived Saturday morning, oven fixed ready for lunch. Why would anyone want to go elsewhere Thanks
Christopher
May 16,2018Web ordering system is inadequate and does not or show proper images of, or permit confirmation of the parts ordered. Consequently the wrong part was delivered. Contacted the company who were unhelpful and I ended up paying for the return of the incorrect part and for delivery of the correct part. Do not rely on the web system.
3 Chase House, Park Plaza, WS12 2DD, Cannock, GB
http://servevastdirect.co.uk
John Greene.
Oct 27,2020Managed to break off a gas hob control knob whilst moving a table past it..the leg hit with considerable force ! Spoke, online, with numerous people on the Servevast Smeg service then parts website who were all brilliant . They ascertained that a replacement could just be pushed on in place, no engineer required. Part arrived from Italy, quicker than expected, fitted perfectly and for under £30 ! Fantastic people....quality parts...highly recommended.