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Official UK Spares & Accessories Retailer for Smeg
Reviews 501
Ian
Dec 29,2023A+++++++++
Selda Hasdemir
Dec 20,2023They responded to my emails immediately.They really helped me to find correct oven seal even sent a link.I tracked my order via e-mail. It arrived in 2 days.great job.👏🏻
HOLLYTREES
Dec 19,2023I've used Servevast for many years. Always efficient and keep you advise of order status. Website is extremely helpful and easy to use. They've always provided original genuine SMEG parts. Also very helpful if you need to phone them. Thoroughly recommend them.
Talster
Dec 03,2023We purchased a SMEG cooker recently from our local stockist. SMEG seemed to think that you didn't need more than one shelf in the oven. So I began looking online at where we could purchase an additional shelf and immediately I saw this place. The price was very good and we decided to get the twin pack of the shelves. Their website showed that they are stockist of genuine SMEG parts, accessories, and I can confirm that they are indeed this, as they had the SMEG labels/sticker on the packaging when we received the order. When we ordered it, it was not in stock, but we were kept fully informed that it was on back order from Italy (were SMEG are based) and a time estimate of when we could expect it to be delivered. We got another email to inform us that it had been dispatched out to us and the tracking details for the carrier. Absolutely fantastic communications, and it's a shame that other places online are not as good in this respect! I would not hesitate in returning again when we were in the market for other spares, accessories in the future.
Peter Stoll
Dec 02,2023Prompt and professional management of the need for replacement of item damaged during shipping. Handled by a real live person (!) who was friendly, efficient and fair. Highly recommend product and service.
Geoff Morrow
Nov 29,2023The team are really helpful and can supply all parts to keep our old Smeg fridge running and running. It is so important that we repair things rather than dumping and replacing them. THANK YOU SERVEVASTDIRECT
Mr royston cummings
Nov 16,2023The goods were so well packed, perfect assembly
Richard Sollitt
Nov 11,2023The items came quickly & were well packaged. Highly recommended
Mrs bharti bhatt
Oct 26,2023Responding time was very good I told them I needed a parts but don't know what's it called they send me diagram of dish washer which help me to know what part I am supposed to order they were replying to my inquiries very quickly as well over all very good experience with this company will come back to them in future
Paul Barrass
Oct 24,2023My coffee machine decided that it no longer wanted to steam milk so I contacted Smeg customer support via email. The response from Matt was quick, friendly and professional. I dropped my machine at the repair centre in Cannock as I was driving past on my way to work. As I arrived I met two incredibly friendly and of course professional technicians, Paul and Clint. They explained to me what was likely the issue and that they would get the machine up and running as quickly as they could. No more than a few hours later I received an email to let me know my coffee machine was fixed and ready for collection. Paul and Clint had noticed that the selector buttons on my machine had faded. (To me this is simply wear and tear) Paul and Clint also changed these buttons to good as new which I did not expect although I am very pleased. Smeg appliances may be a little expensive but for customer service like this it’s worth every penny👍
Trevor Henderson
Oct 22,2023Great service. They asked for codes to make sure it was the right part and it arrived on the day I requested while I was working from home.
CW
Oct 21,2023So great to have a UK company providing such comprehensive support for Smeg, and at very competitive prices. I had been facing a cost of nearly £60 for an oven seal from Amazon - which possibly would not have been a genuine Smeg item - then found ServeVast who supplied it £20 cheaper, arriving within two days. Simply brilliant service - keep it up!
Micheál Kelliher
Oct 17,2023Smeg is an expensive brand, but had treated their customers badly. I am in Ireland, and I was forced to buy a replacement part from just one provider that is based in the UK. The blender jug was costing me €50, and that's okay with me. But I had to pay €17 for shipping fee, and €20 for custom charge. I will never buy Smeg products again, because of poor access to replacement parts, and forcing myself to fork out a lot more monies on shipping and custom charges. They had no respect for their customers, they see us as cash cows.
N Taylor
Oct 10,2023Easy to navigate website, straightforward ordering and payment process and quick delivery. Would highly recommend ⭐️⭐️⭐️⭐️⭐️
Gilly
Oct 06,2023Fantastic customer service from Zoe. Would highly recommend.
WIGHT HARE
Sep 26,2023Fantastic, helpful service. They delivered a good product exactly when they said they would.
Guest
Sep 23,2023Replacement bulbs for fridge arrived fairly quickly and fitted OK.
Grahame
Sep 13,2023Order placed on Saturday and delivered Wednesday AM. Excellent service.
Ged D
Aug 21,2023Good advice to ensure I ordered the correct replacement pan supports for my gas hob. Delivery was quick even though the items had to be back ordered from Italy. New supports fit perfectly and look good. Great price and service, thank you
3 Chase House, Park Plaza, WS12 2DD, Cannock, GB
http://servevastdirect.co.uk
Peter Jones
Jan 10,2024A great range of spare parts for Smeg products with plenty of information available including availability of required parts.