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Reviews 736
DENISE THOMAS
Mar 20,2019needed to move a very heavy and expensive dining room set from a high rise downtown condo in Chicago to Indianapolis. Packed very thoroughly and delivered as expected.
Jill Winegardner
Mar 13,2019I had a perfectly good experience with Ship Smart. They sent my things from California across the country and everything arrived safely, I was kept informed along the way, and they kept to the time frame. Good job Ship Smart.
Danielle
Feb 21,2019I was very please with the move with ShipSmart from beginning to end destination delivery. It was a west to east coast move in winter with me in transit as well.. The matching up dates for pick up and delivery was tricky and ShipSmart worked with me, 1. Employees were knowledgeable and patient with me during my initial phone contacts to arrange move. 2. The pick up was on sechedule, the packers knew their job well - were friendly quick, and positive when picking up in Sausalito, CA. 3. When there was some miscues on delivery date ShipSmart made good on original delivery commitment. They made the move stress free. 4. Trucking Company that did drop off in Cape Cod MA were timely, personable, and very very helpful also. 5. All items arrived - with no damaged and end cost was reasonable -and matched the range initially given.
Larry
Feb 21,2019We are very happy with our ship smart move. The packaging was great no damage at all.
Kim
Feb 19,2019Though the final cost was a little over the original estimate, the entire process from start to finish was better than I expected. Everyone from the office staff, pick-up and drop off crews were courteous, friendly and professional, right down to scheduling the drop off to accommodate a scheduled day off. Very impressed and pleased with the overall protective wrapping, packing and sturdy crating (which DID NOT leak or seep from the rain/snow mix falling on delivery day) that was used for two very fragile family curio cabinets. I highly recommend them and would definitely use them again.
Brenda Joyce Nelson
Feb 19,2019Very flustered can’t get an honest answer when to expect my shipment. I’ve been given 3 different dates to expect my shipment. Today I called and spoke with Tish . She gave me information “it should arrive in two hours”. I left work to get home to receive it. Never came!!
Alana Julia Utsumi
Feb 15,2019Quick, efficient service, and my very delicate item arrived at it's destination perfectly intact and well-crated. The final price was far more then the estimate due to weight once it was crated, but overall, you get what you pay for. This was high-quality service.
Stuart Greenburg
Feb 15,2019The prices are reasonable. The service is great. My desk arrived over packed and overprotected which was impressive. I would definitely use them again.
Cheryl
Feb 15,2019This is the second time we have used this service. The first was a move from the west coast to DC. This time was from DC to the midwest. Both times the service was timely, courteous, and everything arrived in good condition. I have and will continue to recommend to all having a need for a small load mover!
Bruce Tush
Feb 13,2019Very fair and honest company! Highly recommend them!
Jenny
Feb 13,2019Mitch from Ship Smart was delightful to work with. He was caring, followed through on promises and worked out difficult details for delivery to my rural area where roads were not compatible with large vans normally used. The furniture was packed with great care, nothing was damaged, the delivery person was on time, polite and helpful. There is nothing more that could have been done to improve the experience.
Ellen
Feb 13,2019From Plymouth MN to Scottsdale AZ...a perfect journey for two valued tables. The packaging and crating and service incredibly meticulous. The driver at the destination was helpful in getting the crate to the inside of the garage which was not part of the quote to deliver "curbside". I was at the point of origination as well as destination. Not inexpensive!!! But, you get what you pay for! Btw, the estimate was 33% less than the final price as all is weighed after packing! If you value your possessions then highly recommend!
Susan
Feb 13,2019Great company. They picked up my desk at my 80 yr old Mom's home. They were polite and she felt comfortable with them. Shipping and delivery were fast. Large antique desk was very well packed...took me almost an hour to unpack! So happy with this company. Would recommend to anyone.
Celia
Feb 13,2019Your staff knew exactly what I needed after giving them info. A quote was sent right away and the sales team set me up and kept me informed of my item. It came on LTL, packaged well and undamaged, not to mention the driver was very nice. From the moment your team helped me to the delivery was exceptional. Celia
Lori
Feb 13,2019I had our 85 year old family piano shipped from Texas to Kansas and was extremely pleased with your company.
Laurie
Feb 08,2019Wonderful job. Cleaned up everything
Lucinda
Feb 08,2019From pickup in Kansas City to delivery in Brooklyn, everything was handled smoothly and professionally. I would use them again.
Mary
Jan 24,2019Ship Smart will give you a quote that is competitive then after they pick up your items you will get a call telling you that your cost will be 50% more than the quote. You will have to pay the increase or they will charge you for packaging materials and labor and for the cost to deliver your items back to you. So you have not choice but to pay them. After this happened to me I did some more looking online and found this has happened to many of their customers. This is dishonest and a bad business practice. Do not do business with this disreputable company.
Susan Kendall
Jan 11,2019It was really sad how they could not provide anywhere close to an accurate arrival date. When I offered to pay the mark up to get better service, they kept telling me it was too expensive. I slept on the floor for six nights - due to their inability to help me plan my cross-country drive! They did let me call the local vendor and plead my case, and my call did get the final delivery about two days faster. They don't tell you but the cost of the pallets is added to their final cost. The estimator used up front is only for tiny boxes. After they had my stuff, my price rose by 50%! On the upside (and there was very little), everything did arrive safely.
783 Rio Del Mar Blvd Suite 9, 95003, Aptos, US
http://www.shipsmart.com
Ronald
Mar 23,2019Took good care of our item and delivered it promptly