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Reviews 360
simon osborne
Mar 09,2021I had a tricky requirement to complete the balustrade for the stair in my new build. SHS helped me with the design solution, they were flexible with their approach and nothing was too much trouble, reworking drawings a number of times. The kit when it arrived was as described, good quality, well packed and labelled. I ordered the steel first and then templated the glass in plywood and sent up to them, all straightforward. The glass was spot on when it arrived. I couldn't recommend SHS highly enough.
Mr Goodall
Mar 03,2021The whole process of ordering, receiving and installing the ballustrade was simple to deal with and everyone I spoke to was both courteous and professional. The folks at Aldridge were easy to converse with and of a cheery disposition which made for a good working relationship and I was communicated to along the way and the day of fitting came much quicker than planned so that was a nice bonus. Charl arrived on time and proceeded to install the ballustrade taking his time and ensuring we were happy all through the process, we made a slight change of a few centimetres to exactly where it was fitted which Charl was happy to oblige and agreed with our thinking as well. Great experience and a superb product, thank you all.
Sara
Feb 11,2021Prompt, efficient and excellent communication from Claire and Bev Balustrade looks amazing Thanks
Pass Ban'li
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David Bonner
Feb 01,2021Glass Balustrade. SHS surveyed, designed and fitted marine grade stainless steel and glass balustrade to the front of our property. This wasn’t easy due to our driveway have two sets of stairs and several raised areas to navigate around. This was all done with total professionalism to a very high standard. I can’t recommend them enough.
Clare Patterson
Jan 22,2021Excellent product and service. We would recommend both SHS and the fitter.
Bob Caple
Jan 06,2021Our balustrade supplied early in 2019 is of the highest quality and is often a talking point with our visitors using the mezzanine. A recent after sales enquiry was handled with excellent efficiency and courtesy by Katy. Would highly recommend this company. Bobby Caple Car Quay Ltd Derby
Mark Bowditch
Jan 05,2021We ordered the frameless glass balustrade. The process was simple and you get chance to check your dimensions and designs. Please be aware that the internal base U sections also have small drainage holes that aren't shown on the drawings and are hidden by the protective cellophane. The balustrades were a few weeks late due to Covid so I accept this. There was an imperfection on one of glazing panels but it were replaced. Jo in Customer Services was brilliant and turned the whole customer experience around. Thanks Jo. The delivery was very good and the end result looks amazing. In the end, SHS turned it around and I'm sure some of it was probably down to the pandemic. Would I recommend them? Yes, I would but as always, keep getting updates which they're happy to give.
SRC
Dec 22,2020Great customer experience throughout. Very helpful advice and guidance regarding measuring and advice from photos of our ‘site’. Delivered on time. Even our fitter asked where we had purchased it from - he’s fitted plenty and was very impressed by the quality and finish! Great value for money and looks even better than we had hoped. Would happily recommend.
Michael Spence
Dec 02,2020I am absolutely delighted with the work that SHS carried out for me. The easy to follow instructions and guidance sheets and customer care outstanding. I'm the light of us been in a pandemic the delivery time was excellent. I would wholeheartedly recommend them. Many thanks to all of the team. Mike Spence
CustomerTy Norris
Dec 01,2020From start to finish SHS balustrades have been excellent ,advice in what I needed ,ordering, and being kept informed regarding delivery cannot recommend them enough. Ty in Cornwall.
Buster
Nov 27,2020The quality of this product is superb and finishes my decking beautifully
P G M Williams
Nov 17,2020Right from our initial contact with SHS Products, nothing was too much trouble. We found them friendly and conscientious, who listened to our requirements. We were shown examples of their different products and quoted us on the various options. We chose to have a site survey first to confirm our ideas would work. They submitted design drawings from which we gave them the go-ahead. The order was delivered on time and installed by their team. We are absolutely delighted with the quality, delighted with the care and attention to detail during installation and delighted with the finished look. We would have no hesitation in recommending SHS Products and would use them again in the future.
Kevin Ward
Nov 11,2020My experience was by no means perfect. My customer gave me a strict deadline for his 50th birthday party which we would have missed by 6 weeks. Fortunately it was cancelled due to Covid and no harm done. I suppose attempting this project with a deadline when most materials come from abroad was a mistake on my part. Mid pandemic! The people at SHS are all very helpful and while I felt I was being strung along a bit (they were waiting for a boat) I can understand why. All of the staff there had an air of confidence about the product I had brought (wire rope system). When I received delivery and installed the handrail I understood why. If looks fantastic my very fussy customer could not find fault. A couple of parts were missing which after a phone call arrived at my house next day. The cost was 30% cheaper than the next nearest quote. I would definitely recommend this company although I was told 5-6 weeks and it took 12 hence the 4 stars.
Isabel Fraser
Nov 06,2020So so pleased with my balustrade, lovely staff , not bias but have never seen one around that looks as good as mine all thanks to SHS..Isabel
Vic L
Nov 05,2020Really happy with all aspects of my SHS Balustrades and Glass experience!! The balustrade looks fantastic, the customer service from Emma and Bev was great and Lucky, the guy who installed it, was professional, thorough, tidy and did a great job! Thanks!!
Bob Miller
Nov 03,2020SHS Balustrades And Glass try hard but at the end of the day, were just terrible to deal with. I had to chase them at every single step of the way. Over 60 emails and multiple phone calls for one single balcony. It was relentless and draining because of the constant mistakes. I’d love to leave a good review but I could write pages of what happened - calls and emails ignored, multiple assurances reneged on, wrong items delivered (!!), tools missing, incorrect information given, glass panels with nothing to fix with… I even had to contact their supplier in the end, who, as you can imagine, was not impressed. One member of staff actually laughed at me and told me I was one of the lucky ones!! Talk about insulting when it takes weeks on end to get your balcony and are so out of pocket due to the constant false promises given. I lost loads in the end. I’m sure someone will write something clever below and try and blame anything but themselves for what happened. Yes, I understand that Covid has made things tough, but that does not excuse ignoring customers for days and days, whilst making ridiculous simple mistakes that cost us time and money. It seems others are quite happy with SHS, but everybody here was furious at this company’s actions by the end of it, but... lesson learnt. Never again will I trust the internet for such an expensive investment, because you have absolutely no control over what happens. Update to the below response - so you can't find the emails and people I spoke to can't remember... "we don't have any record of your calls". What a surprise - complete denial.
Lewis Richardson
Oct 30,2020Excellent quality product, we ordered the Elegance balustrade system which I fit myself, we’d highly recommend this company.
Anthony Brown
Oct 30,2020Just completed my installation of a wire rope balustrade - looks really great. A complex job on a bridge river crossing with two flights of steps. The technical design work was excellent, the quality of the materials supplied was first rate and the helpfulness of the customer support staff much appreciated.
Unit E6/E7 West Point, Middlemore Lane West, Aldridge, Walsall, West Midlands, WS9 8BG, Walsall, GB
http://www.stainless-handrailsystems.co.uk/
Floyd Parks
Mar 09,2021Having just completed erecting a 'safety railing' in our garden using your Tension Wire System my wife and I would like to commend and thank you for both the superb quality of your product and the ease of working with your company during the purchasing process. Being our first experience with both your company and with this product we were concerned that the product would be what we needed and that we would be able to do a self-build. We needn't have had any worries. We couldn't have asked for better quality, for a better purchasing process, for better packaging and delivery, or for better thought out and ease of construction. We can wholeheartedly recommend you and your product to any non-professional client such as ourselves.