SHS Balustrades and Handrails

Hosted by David Simmons

4.0 (360 Reviews)

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Reviews 360

4.0

Out of 5.0

Emily Ball

Aug 25,2020

Just had our Balustrade fitted and it looks amazing! Great quality product at a good price. The sales team were very knowledgeable and provided advice where needed. The installation guys were very professional and quick to fit. I would certainly recommend using this Company.

Mr Frank Phillips

Aug 14,2020

A very satisfactory achievement carried out in difficult current day conditions. Would definitely be delighted to instruct SHS again.

Simon Littmoden

Aug 12,2020

Recently installed an Elegance system and had a great experience despite ordering deep in lockdown. Big thanks to Adam, Bev & Gary for all their help. One panel of glass had a very small mark but kudos to Gary for ordering a replacement without me asking. I wasn't aware of the recent past of the company but if definitely didn't impact my order. Would I use and recommend based on my personal experience - yes. System is up and looks great with everything as ordered. Thanks guys.

Paul Sherwin

Aug 08,2020

We are delighted with our new glass and steel balustrade in our garden. SHS customer service was excellent and they fitted 3 weeks ahead of schedule. The installation team were very professional and clean and tidy. We would highly recommend this company.

Peter Coy

Jul 31,2020

I ordered my balustrades early March at a pretty good price, and they finally arrived (well nearly all arrived) mid July due to supply delays with Covid. Was not aware they had previously gone into administration which only just established having read Trustpilot reviews! I installed the railings myself with my son and now almost completed. The main gripe I had was with their delivery Co(Tuffnells) who seem to have mislaid most of the extra items I ordered with SHS. Assistance was at hand with both Emma,Jo,Nicki and finally Gary who pulled out the stops to ensure I could complete the project and sent me the missing items speedily by Royal Mail or my own nominated courier Co to the Isle of Wight (not an easy place to despatch to). Anyhow,they look great and the quality was pretty good compared to other systems I have worked with. I had to purchase a pipe cutter and a better set of cutting shears for the wire rope (than the ones they supplied) from Amazon which made the task much easier. Frustrating though it was initially,issues got sorted with some persistance and willingness on their part. It came alright on the night.

Steve Barrow

Jul 23,2020

Shockingly bad from start to finish. Customer service is the worst I’ve ever experienced. Don’t respond to phone messages left or emails most of the time. She is just not interested in resolving my issues which began with delays as a result of the new owners ‘honouring’ existing orders. Understandable yes. But, and here’s the thing, You would expect them to deliver the right glass? You would expect them to deliver the fixings? You might even expect that the ‘stainless’ steel was stainless? Come on . Is this too much to expect? Apparently so. After complaining repeatedly about the pathetic service delays wrong spec glass and the rusting parts all I got in response was ‘oh we are just honouring the order placed on the original company, nothing to do with us so request compensation via your credit card company’ . What??? . Didn’t pay by credit card!! Then asked for the contact details of a director to escalate beyond the incompetent I’ve been dealing with . No response. So take my advice. Avoid SHS if you want any kind of basic stainless steel product that supposed to live up to the name. Maybe they should re name the company RHS ....Rusting Handrail Systems

Deb

Jul 09,2020

Well what a journey, I ordered my Ballustrade in the summer of 2019. The sales team were amazing, couldn't do enough for me very helpful. However it wasn't all plain sailing. I paid half the cost on order and the full amount once the product had gone to manufacturer. This was over £5000. I paid for supply and fit. The company then went into administration and panic set in. However Jo Seabrook customer service assured me that the new company owners would honour my order I would receive my product. After numerous phone calls to Jo a few months went by but I did indeed receive my goods however not fitted. I have organised my own fitting and the Ballustrade looks awesome. The quality is excellent and I cannot fault the actual product. Jo was excellent and delivered what she said. Fortunately I paid for the product with the credit card and so was able to claim back my losses. Great product and any grievance was with the previous owners who I believe stole my money...

Steve Luckett

Jul 07,2020

Easy to install, very good quality and look great Joanne in customer services was excellent and very helpful would highly recommend

Jessica Shenton

Jun 26,2020

Very disappointing. We waited 10 months since initial down payment for our balcony to be made and erected. When they finally arrived to fit the balcony last week, they had taken the measurements inaccurately and it didn't fit. Did they call us to apologise?? NO. As usual, we've had to chase them.

Will Rogers

Jun 15,2020

SHS have worked with Streetly tennis club to provide a first rate glass balustrade at a really affordable price. All the staff have worked hard during these difficult times to produce a superb glass balustrade which looks great on our new balcony. If you are thinking of a new balustrade make sure you contact SHS first. great job and service. Will Rogers Director of Tennis

Stuart Corbett

Jun 03,2020

We are happy with the work carried out by SHS.Once the completion date was finalised,the installation was efficient with no complications.We are delighted with the end result.

Richard Mead

Jun 02,2020

We can only echo what others are positively saying, a sticky start which was clearly due to the company having issues leading to being put into administration. But this company came good, were more than fair and we finally have a superb end product and wont hesitate to order again, as we enter phaze 2 of our project - the fitter Ben was superb as were Bev and Jo and others in customer support. Thank you all of you at SHS. Richard and Natalie Mead

Allison Marshall

Jun 01,2020

I looked for ages for balustrades for our patio and after seeing Adam at the Excel Exhibition we finally settled with SHS! And what service! From start to finish it was excellent! They advised us on what to have after we changed shape several times and this was no problem for them at all! Every step of the way was easy, and simple. We decided to fit them ourselves but SHS were behind us with support. Their after sales service is exceptional and I would recommend this company without doubt!

Steve

May 22,2020

This is by far the worst company I have ever dealt with. They have failed to install the ballustrade and it’s been sat there for 6 months without any progress. I am sure they will blame it on the previous management but the actual workmanship has been shoddy from the start. Avoid

Mike Westwood

May 19,2020

i looked at several options for my balustrade from different companies all offered variations on what i wanted to achieve and to satisfy my wife SHS went out of their way to change the design several times till WE got a solution we were content with delivery was delayed by the virus but to my surprise arrived earlier than expected the delivery was excellent with the 5 panes of glass at 26kg each carried to my house 40metres and 35 steps from the road with no objections assembly went smoothly until i found a fitting kit was missing but after a phone call it arrived the following day by carrier now complete it is everything we could wish for

Alex

Apr 24,2020

Rough start which eventually worked out - mostly thanks to Jo! We also got caught up in the folding of the company. We placed our order back in November with a pre Christmas "guarantee" and paid half in advance. We went through months of uncertainty and frustration but in the end the new company delivered and we are very happy with our balustrades. I am in no doubt that this is thanks to the efforts of Jo who was always honest, often brutally so. We needed this and made us at least feel like we could trust what we were being told. She kept pushing for this to happen and, with the big efforts from Dave and Nicky, never gave up. If the new company can continue to operate as well as they did in completing our order then i think they need to be given a chance as the final product is great - they definitely need to hold on to Jo and her team though!

Francois chklar

Apr 19,2020

After reading their reviews i thought id give them the benefit of the doubt, having said that i still paid by credit card in order to cover myself.. This is something i should not have done as their reviews completely reflect their company and i am glad i paid by credit card.. I asked for a refund back in January and still to this date i have not had it, so i have now called my credit card company and they can deal with it.. Avoid like Covid-19

Shaun Sizen

Apr 13,2020

Avoid like the plague, nothing more than crooks! We ordered a set of railings from this lot for a large build, Adam in the sales team were efficient, paid the same day deposit and nothing for 3 months just loads of hot air and excuses. Joanne tried to help in customer service but nothing happened. They finally said they would refund, did not, took them to small claims then issued a CCJ for the £2000 they owed and oh guess what they went bust and rolled overnight from SHS Balustrades it into this new company writing off all the "debt" they owed. Could not even be very creative with the new name!! They are frankly criminals so please please do not spend a penny with this lot, use S3i instead as we did and they provide a top products.

Kenneth Shaw

Apr 05,2020

First class company pulled all the stops out to get my balustrade it has now been fitted and looks fantastic thank you I would recommend this company for your balustrade needs well done

Virginia

Mar 25,2020

We were also caught up in the company’s change of management and were waiting for our balustrade for quite some time. Despite this, we finally got our order through and we couldn’t be more pleased with the end result. Jo from Customer Services was superb and was always ready to help even during their difficult time as a company. I believe this company is now up and running normally again so I wouldn’t hesitate to recommend it to anyone. Special thanks to Jo who has been a super star trying to sort out some bits and pieces for our balustrade to work with our electric glass. The communication with Jo has been fantastic and she’s always been really helpful on the phone and ready to sort out any issues for us.