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Reviews 360
J Thomson
Oct 23,2020We found this company so easy to work with, just speaking to them after seeing their website gave us the confidence to order the balustrade. The product was delivered within the time frame and all in good order. There was always someone to speak to on the phone with positive answers. The finished product looks and feels quality and we would have no hesitation in using them again.
Mr Tony Sheldon
Oct 22,2020My Frameless system looks fantastic and I couldn’t be more pleased.I would like to thank Bev for making everything run smoothly and Lucky for a brilliant installation professional and informative.
Michael Bussey
Oct 21,2020From my initial call to Daniel, through design, measurement and drawings everything went smoothly. Passed onto the next stage and dealt with Jo who was extremely helpful and knowledgable answering any queries. A great product, and even better service. Would highly recommend.
Lionel
Oct 21,2020From my very first call to Emma on sales through to design, survey and installation every one was very helpful and professional - a joy to deal with, Many thanks to Bev and there excellent installer Charl.
Jon Britter
Oct 16,2020Great service. We are pleased we used SHS for our stainless and glass balustrade. Bev kept us 'in the loop' despite COVID-19 delays. Charl, the installation contractor, did an excellent job putting it all up in 1 day. It sets off our raised patio brilliantly and side mounting the posts makes the patio seem larger! đź‘Ť
David B
Oct 15,2020Luckily, I knew nothing of this company's earlier problems when I placed my order in August 2020, or else I might have had second thoughts. I'm glad I went with them. The sales team was great, advising on the various glass and post options. The product was delivered to spec and on time. They talked us through the perils of drilling through tiles and how to avoid problems. My builder, who carried out the installation, was also impressed with the product and help provided.
Jim
Oct 13,2020Really helpful sales team and quick efficient installation. The end product looks great.
Dave
Oct 13,2020We have just had our handrail system fitted to our new office and I cannot fault the service we've had from start to finish. I can highly recommend SHS !!!!
Darrell Cann
Oct 09,2020Due to the chaotic nature of our builder our project remained unfinished for two years. I recently decided to try and finish it myself. SHS had since stopped supplying this system, but went out of their way to locate some parts for me to get my job done. Much appreciated. Thanks
n turner
Oct 09,2020Excellent service and professional installation.
Penny Jim Collins
Oct 01,2020We are very happy with the balustrade and it's looks. The fitter was quick and clean even cleared up afterwards. A wonderful job. I will be recommending your company and team to everyone who sees the balustrade. I must admit it finishes off our lodge perfectly.
Jason
Sep 29,2020I bought this glass balustrade system a few years ago and it looks fantastic on my deck and had no problems. I recently scratched the steel handrails and despite the length of time since purchase, I still got excellent after sales care from Joanne Seabrook who gave advice on how to polish out the scratches. Thank you
David Newcombe
Sep 11,2020Service superb from start to finish. Drawings were produced very quickly and delivery as promised. Great customer service throughout.
james stewart
Sep 09,2020Like to share the excellent experience of working with SHS on a SS Ballistrade recently installed on my decking From start to finish it was obvious this company is professional and on difficult times managed to deliver the highest quality product cad design in my opinion essential and option Customer services were a credit And my contact was a lady called Joanne who was able to provide an answer and vital when installing first time it's a huge thank you from us and has enhanced our property Will send pics when sun shines regards Jim Stewart Loch Fyne Scotland
Rhodri Richards
Sep 07,2020Service has been great and it all occurred as planned. Delivery was swift and faultless and we are very pleased with the quality of product and its manufacture. Personnel we have dealt with have always answered our queries promptly and efficiently. Would definitely recommend to friends.
Steve Anderson
Sep 02,2020I had read a number of negative reviews about SHS under previous ownership but needn’t have worried. From order through survey to final installation the service has been excellent and well managed by Nicki. And the finished installation is exactly as promised and looks even better than expected. I would thoroughly recommend SHS!
Andrew
Sep 02,2020Excellent product and SHS were a dream to deal with. Fitter was helpfull, meticulous and tidy. Cannot fault anything.
Jacob Murphy
Aug 28,2020Excellent product and excellent from start to finish. Orders on time and it top condition. Materials themselves are superb quality which includes the glass and the handrail. Would highly recommend. VERY surprised when seeing the poor reviews on here as I haven't had a single issue with them. Again, highly recommend. -Robbie Murphy
Upset Customer
Aug 25,2020This company went through some tough times which kept me from giving a rating of 1 star. They were very quick to take my money (unfortunately even knowing they were in very big trouble and a high risk of me not receiving anything), followed closely by silence and fobbing off during many months of trying to locate my order. Once the troubles had cleared the service improved and the product was of a good standard.
Unit E6/E7 West Point, Middlemore Lane West, Aldridge, Walsall, West Midlands, WS9 8BG, Walsall, GB
http://www.stainless-handrailsystems.co.uk/
Monica Vaughan
Oct 30,2020Great customer service from Jo, balustrade looks fantastic