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Reviews 864
Santiago Pilgrim
Apr 07,2022I made a complaint about the ski hire company that they use (we had to queue up 2 hours outside to get our equipment, and the shop staff were incredibly rude when you eventually got into the shop, and definitely did not care if your boots fitted properly or not). Skiworld never replied to my email complaint, and still haven't to this date. Clearly, they don't care.
dmd_84
Mar 17,2022The actual holiday I would give 5 stars. However, the customer service post holiday has been HORRIFIC. Our flight was cancelled (no fault of Skiworld of course). So we were told by their rep at Heathrow that instead of waiting 24hrs, we could book alternative travel arrangements ourselves, and these costs would be reimbursed by Skiworld, 'keep your receipts' they said. NOTHING has been reimbursed. They tried to palm us off on BA - who only cover hotel/travel costs whilst waiting for the rescheduled flight, so that was no good. So far ignored my emails. Useless on the phone. They could AT LEAST refund the outbound flight which we never took!! I will be happy to amend this review if I ever get any compensation.
Gary Robinson
Feb 17,2022Not even been on holiday yet and the service is terrible its another case of they have your money and you have no where to go. We had a member of our book group pass away we informed Skiworld and at the time decided to continue with the trip, we asked Skiworld for a revised invoice and they offered £25 discount!!! I then tried to check in online with Easyjet and found that on one of the flights 1 member of our party of 8 was on their own in a different part of the plane couldn't change the seat online so rang Easyjet who wanted £40 to change it we went back to Skiworld who said they couldn't help!! Not really looking forward to the holiday now and fear that is anything goes wrong we'll be left to sort it out ourselves!! If you're looking to book a trip look elsewhere as Skiworld don't value their customers.
Peter Hillyard
Jan 15,2022Threatened to cancel our flight because they lost the key. Thanks angus
Lewis Hobson
Jan 08,2022This company has been an absolute joke over the last few weeks. We’re are supposed to be travelling to France and we’re told that if the travel ban was not lifted two weeks in advance that we would get a refund. Then one week in advance. Now we’re being told they will tell us two days before. We have a group of ten who will need to book child care, dog sitters, airport parking, annual leave and covid tests. Do we arrange all of that and fork out money fork in the hope the the French government changes their policy or do we leave it u Til the last minute like Ski world and end up not being able to arrange any of that stuff. What a joke of a company
Chris
Mar 04,2021Skiworld have had some bad press in the last few reviews. I want to reassure people that they were great with us. Holiday was cancelled but got full cash refund within 2 weeks. Will definitely use them again and hopefully make it away with them next time!
Biggs Ronca
Feb 08,2021Paid the same price for a snow board rental as any major resort. The only difference is that a resort will refund you/give you store credit if you have to cancel for a medical or any other reason... The owner is rude and refused to work with me whatsoever on a solution. Do yourself a favor and pay the extra $5-$10 at a resort for a rental... At least you’ll get a refund if anything happens.
Joshua Elliff
Aug 07,2020Absolutely avoid this company at all costs. Following a cancelled holiday it took 4 months of battling to get only a partial refund. Have had to accept this as partial settlement and pursue the rest through ABTA, but they are also being very slow and not very forth coming. Please don't fall foul of this company as the way they treat customers is appalling. Its not like the package was cheap, costing in excess of £20k for the week. We have had a huge financial loss. I for one will never use ski world ever again.
Claire Hewitt
Jul 10,2020Like many others my ski trip was cancelled for March. I requested a refund and was offered a credit note which I declined. They told my that in line with Abta/ ATOL guidelines they could only offer a voucher !! I made a chargeback through my Tesco credit card and although it took 14 weeks at last I have my money back. The most disappointing thing is the dishonest and extremely difficult communication.
Helen G
Jul 01,2020I to am still waiting for cash refund since March. After numerous attempts via email and telephone to be reimbursed I went to my credit card company and issued section 75 which I have only now received the deposit back. I am still waiting for the balance. I have complained to the CMA, sort legal advise and still there seems be nothing we can do but wait for this dreadful company to issue our refund. In the meantime we bankroll them with an interest free loan! I have been issued with the refund credit note that I have constantly refused. When are you going to pay up Skiworld you are embarrassing yourselves and anyone reading this should not book with you.
Nancy Farrimond
Jun 29,2020Has anyone received a refund yet from Skiworld? They tell me they are refunding but we haven't received anything. We were due to fly on March 28 and this was obviously cancelled. First of all we were told we would get a refund end Jan 2021. After complaining they now say we will have a refund by end Aug 2020. It's just not good enough Skiworld.
Liesbeth Chauhan-zoon
Jun 28,2020I still have not received the 1700 pound return I paid for the ski holiday in April, cancelled because of covid 19. That is terrible,
Philio Smith
Jun 27,2020I booked a holiday with this company in March of this year. This was cancelled due to Covid 19, 2 days after booking. I expected a refund within the 14 days of the cancellation as per ABTA rules. This never materialised and there was a flat refusal to refund any money. At one stage I was told that the ski package only would be refunded, a complete lie as this never arrived and I suspect it was a way to pacify myself and others. I eventually complained to ABTA and after 3 1/2 months, and on the day of the deadline for a response to ABTA, they released my money. In effect they have used my money, and that of others as an interest free loan. Disgraceful and would never use this company again.
Ally Taylor
Jun 26,2020Very disappointing experience with Ski World in December 2019. On arrival both the hot tub and sauna in our chalet were broken, although they didn't tell us until later in the holiday after we were told they were "just warming up". They weren't fixed and the whole chalet was just a bit run down. We complained and were offered £50 each, which we felt was very poor considering the cost of the holiday was nearly £15,000! They refused to take our complaint seriously and were, frankly, very arrogant in their approach. This included telling us that we seemed to enjoy the holiday anyway, so they didn't think it was serious. We were forced to take it through ABTA and ultimately the arbiter to get a settlement that was fair. This process took around six months. I would highly recommend going with another tour provider. There are plenty of better ones out there. There are a lot of people who have had similar customer service experiences to us if you search through trust pilot so this is clearly not a one-off event!
Diane
Jun 17,2020We were flown out to France on the day it went into lockdown and have been refused a refund. Communication has been very bad and we are now looking to claim against the credit card section 75. I would be very wary of booking with this company.
Mr Evans
Jun 14,2020Holiday was scheduled for mid April, cancelled in mid March. Still waiting for refund. Holiday was booked through agent, Iglu ski which makes the whole thing worse. Was initially told no refunds, now apparently I will be offered a refund credit voucher. To date nothing. Communication confusing and contradictory. Very poor. Avoid in future
A Griffiths
May 28,2020Beware of booking with this company. I am one of many many people now being refused a refund after Skiworld cancelled our holiday . They have been impossible to contact with every email bouncing , and refused to come with legal conditions of contract. They do though have a sense of humour - offering credit notes against a holiday with them next year ...so funny ....
NISHAL SHAH
May 28,2020Our holiday in March was cut short from 7 nights to 2 nights after the French government announced their lockdown. We had spoken to Skiworld before our trip regarding cancellation/refunds and they told us that we would not be entitled to a refund if we did not go as the ski resort was still open and that our package was protected if anything happened. We had to return after 2 nights and initially Skiworld refused any refunds and asked us to claim via our travel insurance company. Our travel insurance told us that Skiworld were responsible for the refund as the holiday was booked as a package. Skiworld took responsibility and finally offered a pathetic refund of £800 for a holiday that we have paid £5600 (for 3 families). Unbelievable! They say that they have calculated this amount based on 5/7 of the accommodation and not the full holiday cost. Will report to CMA and ABTA. Not sure what else we can do. Thoroughly disappointed with their communication and refund amount as we have used them since 2007 and will never book through them again.
DC
May 28,2020Holiday to Val d'isere cancelled on 14th March and they are still refusing to refund the full amount in accordance with the 2018 regulations. Skiworld communication has been very very poor to say the least and what communication I have received is very vague and non committal. I have reported them to the CMA and recommend that anybody considering to book a holiday with Skiworld in the future to think again.
14 Turnham Green Terrace Mews , W4 1QU, London, GB
https://www.skiworld.co.uk
MrsMiddleton
Apr 22,2022Easy booking, can always get through to agents on phone if required. Chalet was lovely, hosts were lovely. Only criticism would be food seems a little cheap now compared to previous chalet trips, plus having the majority of it prepared offsite and brought in frozen is not a good look nor taste. FYI frozen churros are bad!