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Reviews 864
Ian
May 06,2020excellent holiday - everything went to plan, no problems. would definitely use again Ian
Mark Reynolds
May 06,2020Staff were great and food was fab too
Customer in Hartley Wintney
May 06,2020Well setup and run company.
John
May 06,2020The whole holiday in Chalet Alpenland Zug (near Lech) was a real pleasure. Good flights and transfers, comfortable chalet and very good chalet staff and food/wine made for a most enjoyable holiday. Only the poor weather let us down. Thank you very much.
TheKingpleb
Apr 30,2020Yesterday I spent some time logging a complaint with ABTA & ATOL about this issue as like others they are holding out giving me a cash refund. I gave them the chance to change this to a holiday for next season but got no reply. Strangely i only get a reply many days later when I complain. I can only liken the experience we are all enduring to how TalkTalk customers felt in the early days of broadband when they were the worst support out there. I've lost my rag with this lot now and wont be booking with them again. If anyone does start small claims court proceedings please let me know as I think they are just going to cover their tracks and fold now that Credit Card Charge backs are not being processed by some providers now. They have also said to claim from your insurance but this then still leaves the money with them. This isn't very good is it as they still end up with the money so no wonder they want to get people claiming from their travel insurance, very fishy goings on.
chris Pearmain
Apr 29,2020Having had a holiday booked for 04/04/2020 for a family of 11 which Skiworld cancelled due to obvious reasons I have attempted to be conciliatory, as we would like a holiday next year. By email, I discussed purchasing a new holiday for next year to a different resort and using our money they hold as payment. After several emails to and forth Skiworld were attempting to class our new request for a holiday as a deferral holiday. If you look at their Terms & Conditions on deferral holidays these do not offer a full refund if for any reason they cancel your holiday. PLEASE do not be fooled in to accepting a deferral holiday as they are then not obliged to give your money back at all, instead they can, for eternity, give you a credit note.
Charlotte Nayler
Apr 27,2020Completely disgusted by Skiworld's approach to customer service in light of the cancellation of its holidays due to Coronavirus. A group of 5 of us had our ski holiday booked to fly 21 March. This was cancelled the week before and we were offered a full refund which we accepted. Later we were told that credit notes and re-booking were our only options (despite the fact you can't actually reach Skiworld to accept a credit note or re-book even if they were options we would be willing to accept). I am at a loss as to why Skiworld think they are at liberty to decide whether or not to refund their customers. They are quite clearly entirely aware of their legal obligations but continue to avoid expressly committing themselves to a refund at all costs. We have sent countless emails repeating that we require a refund and that no alternative option is suitable to our group. In reply we have received generic emails implying that we should go through insurance (do they think we have not already investigated this?!), repeating what other options are available or to say we will receive a further update in due course. Not one email specifically answered our queries or confirmed that we will be issued with a refund nor in what timeframe that refund would be issued. Skiworld appears to think it is some higher power that does not fall into the same category as the other travel companies who have acted morally and fairly and, most importantly, in accordance with the law by issuing refunds to their customers where they are due. I accept that this is a challenging time for the travel industry and of course I did not expect to receive a refund within 14 days but the radio silence on refunds and avoidance tactics beggars belief. These are challenging times for companies and individuals alike and Skiworld appears to think it's recourse is to its customers, who no doubt are equally troubled by the circumstances we find ourselves in, in order to keep it financially afloat rather than to its insurers or alternative means of funding. I will not under any circumstances be re-booking with Skiworld and would discourage anyone else from doing so.
Rose Willis
Apr 27,2020Extremely disappointing We had a trip booked with Ski World to depart on March 21st. The trip was cancelled a week before and we were offered a full refund which we accepted. Several weeks later we had heard nothing with regard to the refund and were unable to get hold of anyone. We then received a generic email implying that a refund would no longer be given despite the legal requirement to do so. The customer service has been absolutely appalling, whilst these are challenging times for everyone it is not acceptable for Skiworld to flout their obligations under the law and refuse to communicate with customers directly. I would absolutely not recommend this company to anyone. We are still no clearer over a month on where thousands of pounds of our money is and when we are getting it back.
Stephen
Apr 26,2020Y093034 - no refund, booking or credit note, I suggest we all register a complaint with ATBA in the morning
M Brunton
Apr 23,2020Really poor operator. I booked for 9 people in a chalet holiday from 28/03/20 in Switzerland. When trip was cancelled I was promised a 14 day refund. No refund to date. Skiworld started moving the goalposts. Spoke to sales staff who knew nothing of refunds or the refund process, Tried to rebook for next year, but this chalet no longer available in the resort. Told by Skiworld to claim on my travel insurance. My insurer refused to process a claim as Skiworld are still trading and solvent and they are legally bound to refund me. Skiworld Sales then told me to email their customer service team to resolve. No one available in Skiworld to speak to on the phone from their customer service department, they are using email only communication. No tangible answers from customer service email responses, just further delaying tactics. No one has called me back on the phone in 4 weeks. I appreciate its a crisis. But Skiworld are not being clear, upfront or proactive in their resolution. The management are evidently hiding and unavailable to their clients. A proactive phone call round of a few hundred clients, explaining the problem would surely be the way to front up and take responsibility for their current situation. I'm sure many customers would respect that approach and have some sympathy for them and work with them?
Sam CJ
Apr 22,2020Booked a party of 11 for a trip to La Plagne in March 2020. This was understandably cancelled due to the COVID-19 crisis. Having contacted Skiworld to explain individuals within our party are suffering financially due to being furloughed, Skiworld are refusing to refund our money. This money would alleviate some of our party’s difficulties. Additionally, we have explained two members of our party are pregnancy and would be unable to travel next year with tiny infants. Skiworld take weeks to reply to say that they will get back to you. Same email every time. They have no regard for the welfare of their paying clients and are withholding money illegally. Never book with this unethical company.
Ian Stimson
Apr 19,2020Several e-mails, one telephone conversation and still nothing! This would have been our 3rd ski holiday with Skiworld but never again! I appreciate that these are special times, but the holiday was cancelled 3 weeks before departure (so almost a month has now gone by) and the package holiday regulations 2018 state a full refund is to be provided with 14 days - perhaps Skiworld are above this? Really disappointed and cannot recommend. Will definitely be pursuing a legal angle.
Tanya L
Apr 18,2020Awful company. Awful customer service. Holiday cancelled on the day- promised a full refund and now they won’t refund anything. Not answering emails. No phone operators. Money robbing bast...
Mark Spicer
Apr 17,2020We travelled out on our holiday to Val Thoren when the holiday was curtailed, and Ski world have refused a refund or credit note, even though the whole repatriation was a complete shambles, no rep knew what was happening, no times were properly communicated to us, not enough coaches were ordered resulting in sleeping on the floor of Calais ferry terminal for 5 hrs at 2am. Not even water was provided. We have now been offered a refund of the lift pass, and ski hire, however ski world are trying to take a discount off the refund, despite the refund being part of a package with a chalet. No refund offered for unused days in the chalet. They have taken our money. Our unused flight home has also not been refunded. The days we were on holiday were sub standard. This was the first time I have travelled with skiworld, and the service has been nothing but terrible, the food served on holiday was partially still frozen, and the chalet staff couldn't even manage to clean the chalet properly. The staff overall didnt care because the season was over. One of the worst companies I have ever dealt with. Would personally avoid at all costs!
Jack
Apr 17,2020Awful! Don't use this company. Won't refund any money for a holiday that didn't happen, despite being ATOL protected. Won't answer phones or emails.
Mr Jeremy Nichols
Apr 16,2020Dishonourable company. Claim to have ATOL and ABTA protection and still renege on refunding passing the puck on to insurers. Avoid booking with them. If something goes wrong even in spite of their advising a refund will be made within 14 days, the just do not pay. They offer a holiday next year "with the same protection"! At least Crystal make the refund. Book with them for safety.
A Griffiths
Apr 15,2020#skiworldrefund has started on Twitter for people to expose Skiworld's refusal to honour the terms and conditions of their contract. My experience - due to depart 10th April. Holiday cancelled by them 14th March. No contact until today advised to claim from insurance despite the terms and conditions on their website
Terry Burchett
Apr 14,2020I recently worked for skiworld this season. Alongside skiworld not refunding my family and friends who were due to come out but couldn't because of the virus they are also breaking many employment laws! For example, they would threaten us to sign time sheets that stated we worked 35 hours a week when in reality it was anywhere from 48 - 60 hours. This included a consistent 12-14 hour shift every Saturday for changeover day. Alongside being completely unreasonable working hours, this is FRAUD! Austrian law states employers should not work more than 39 hours a week and should have at least 11 hours in between shifts. Asking us to sign false time sheets essentially was asking us to commit a serious crime. We were told if we did not sign then we would be sent home and then that if we didn't our resort manager would go to jail. Why is the ownership on the employee for such things? There relentless effort to work you into the ground, threaten you if you do not do what they ask and overall working conditions was appalling. I encourage anyone who is thinking about working for skiworld to think TWICE as your barely get time to ski and your be walking on thin ice by breaking many laws! Please, if your thinking about booking a holiday with skiworld consider what your promoting and the impact you'll on sustaining this terrible work climate and threat culture.
Catherine
Apr 12,2020Was booked to go to Val Thorens 21st March - Cant get any answers re a refund - have tried many emails and phone calls - weeks later and getting no response at all. They have now said they will be refunding all ski hire / lift passes but nothing about holiday refunds.
14 Turnham Green Terrace Mews , W4 1QU, London, GB
https://www.skiworld.co.uk
Robert
May 06,2020Both times we've used Skiworld, the chalets have been great and the staff even better. A friendly, helpful team and great food. Highly recommended.