To leave a review you need to be logged in
Reviews 864
Charlotte
Apr 09,2020Terrible customer service from Skiworld - really shocked at the way they have treated paying, loyal guests. Flew us out to France for our 1-week ski trip, chalet host told us the same day we arrived over dinner that 'the resort was closed'. We were then told we would need to leave imminently, but had no updates over the course of Sunday until in the evening the chalet host read out a text message with our *coach* home details leaving the next evening. I didn't see a single rep or resort manager during the 48 hours we were in resort. Clearly we were not able to ski at all, no restaurants/cafes/bars were open and chalet cooking/cleaning stopped abruptly as the reps no longer cared. They are now refusing to refund us anything at all, and are not even helping with refunding lift passes.
TBA
Apr 09,2020I was due to fly out on the 28th. I have still not heard from Skiworld in any form at all. The website says they have contacted all person s due to depart prior to 4th April which is not true as I have had had no contact form them at all! I would have been happy to consider rolling holiday over to next year but not sure I would now given the lack of communication.
Aliyah
Apr 08,2020I just wondered if anyone who had not began their ski holiday has had a refund? We were due to fly out on 28th March but was obviously cancelled. We are still awaiting a refund.
James bunnings
Apr 04,2020Firstly I would give a NO STARS if I could of! What an absolute disgraceful lying company that you are! THOMAS MOULTON assure me that if my booking was cancelled, "of course I would get a full refund" LIAR, quick enough to take your money! 20mins to take your money for 6 of us going to Val Thorens 21st march at £4452, no refunds can have vouchers, or deferral! still no refund even on the lifts passes! and after speaking to LAURA (didn't leave her second name on email as she knows I wasn't going to get it!) I will be making a claim under section 75 off my credit card, and will then the money will be automatically refunded and returned! Although you've held my money for a short period of time! You will never see a penny of my money ever again! Sooo in total iv spoken, THOMAS MOULTON, LAURA (USELESS), GRAHAM SPRATLEY, GEORGE CHALLONER, KOMEIL NOFELI completely useless full of promises... liar liar pants on fire!
Jack
Apr 01,2020Dirty rotten liars. We stayed at Chalet Nimbus in St Anton and were thoroughly disappointed. The listing for this chalet on the website makes out that it’s some luxury level booking (Skiworld’s “Signature” line), but the reality is far from that. Firstly, you don’t get any of the extras they promise. Think you’re getting Champagne on arrival? Nope, you’re getting prosecco in dirty glasses. Packed lunch on the return journey? Definitely not unless you explicitly ask for it – even then it’s pretty obvious that it has been prepared in a rush and is nothing more than a sandwich and cereal bar. Then we get to the chalet itself, while objectively a nice building, when we arrived I was shocked at the cleanliness of it. Skiworld claims that your room gets a daily clean, not true – more like weekly. The crockery and glasses dinner was served in were filthy – finger prints everywhere and washed up by someone who either didn’t really care or was blind. The “Gold level wine” Skiworld speaks of doesn’t materialise (I fully understand that “Gold level wine” doesn’t actually mean anything, but it’s the deceitful impression Skiworld is trying to create) – instead you get what can only be described as bog standard plonk. They say you get port every evening with your cheeseboard. You don’t. We had to ask for it and we were told we could only get it one night of the week. There were a myriad of other annoying points I won’t go into now, but you can see a picture emerging. Skiworld are happy to lie on their listing to entice you in. I totally accept that all the points mentioned aren’t the end of the world, but what it does mean is that you don’t get value for money; you pay the luxury price tag, but get a bargain basement service. To top it all off is the staggering indifference of Skiworld when we sent written feedback to them. Their response was that all these points could have been solved had we contacted the resort manager (a resort manager who was absent and didn’t once check in on us). We were offered a laughable £35 discount if we were to book with them again (They’re literally clueless about customer service). My advice is that if you can get an unbelievable, incredible, fire sale price – go for it safe in the knowledge you’re probably going to be getting what you’re paying for. If you’re thinking about paying full price, just don’t do it to yourself or your wallet. Go with VIPski, or Inghams or someone who knows what they’re doing and gives more than a shred if you enjoy your holiday or not.
Chris
Apr 01,2020Most of my points have been covered by the other reviews below but I also find it completely unacceptable that extras, which we trusted SkiWorld to procure on our behalf and at our expense have not been automatically refunded. After all, it is only SkiWorld which can reclaim them from the skipass and ski hire companies - it's not in our control. They should just take a view and look after their customers by repaying now. I can't see SkiWorld surviving this if they don't up their communications game - they must be alienating thousands of customers.
L
Mar 31,2020I'm extremely disappointed with how Ski World are handling the COVID 19 crisis at the moment. Whilst we acknowledge that this is a tricky time for business, it pays to be honest with customers and Ski World have chosen to be silent when it comes to dealing with the event. We were first told we would have a refund within 14 days after our trip to Austria was cancelled two days before we were due to travel. Our initial experience was positive. Ski World were proactive in contacting us and said that we would have funds within the 14 day period. But since then. We've had no contact and it's been nearly 3 weeks. We've been told to email their customer services team which we have multiple times but still no reply. We've called multiple times but sales agents say they aren't equipped to offer a refund, nor are they able to get anyone to call / contact us who can. Their front line staff are dealing with the brunt of complaints as people quite rightly are asking when the refund will now be processed but we still have no formal reply from Ski World. Staff are citing that they are not supportive of the way senior management are dealing with this. That they cannot escalate to anyone within the business to arrange a call to a customer with an open complaint. That they aren't equipped in order to provide any information / updates. It's just terrible customer service when all we just want to know what's being happening and when our refund will be processed.
Paul
Mar 31,2020Challenging times but Skiworld did get us back home safely. When you hear what is currently going on with other travel companies I guess I'm counting my blessings.
Alice
Mar 25,2020Everything I had to say has been covered in the previous reviews. However, just to reinforce, I think it is despicable that we are not receiving any money back from our holiday. All things considered, bearing in mind that obviously this is a situation which was out of their hands, I was not going to ask for compensation for the horrific coach journey back (which was extremely disorganised). I would even settle for money back minus the 2 days we were fed whilst waiting to go back home. But to take all of our money for a holiday which quite clearly didn't happen is absolutely disgusting. And please skiworld, save your time and don't bother pasting your generic reply to this review because your excuses are pathetic.
Ashley Malcolm
Mar 25,2020As per the other recent reviews just wanted to make a point of how bad they have dealt with the customers who had there holidays cancelled after arriving. Didn't get to ski at all but refusing to refund ski passes even though the resort posted to come to the lift pass office for a refund but as we made the mistake of trusting Ski World to arrange this a refund wasn't possible. Even had the cheek to charge us for the tax of staying in resort even though we stayed 2 nights and didn't use any of the services this was to cover. Fed us for 2 nights with what was left in the chalet but no attempt to look after us once we were on the dreaded coach journey. Terrible communication with the repatriation I ended up on a different bus and ferry to my partner which then lead to more waiting around at Gatwick airport after a 25hour bus journey. Now being told no refunds and we have to go through insurance some insurance company's aren't covering cancellations due to Covid-19 and then ones that are the claims process is a pain and just more time being wasted due to Ski World being tight and not looking after their customers. We've paid for services we didn't receive and after what you put us through on those 4 days as a gesture of good will all holidays should have been refunded or at least been offered as credit on a holiday the following winter. The argument that we should have insurance so can claim on that is hilarious. Why don't you as a company give us our money back for services you didn't provide and then claim on your own insurance. I'm a very keen skier and have done several winter seasons in the past and will do everything I can to convince friends and anyone who will listen to never use Ski World after how they have dealt with this whole situation. Funny thing is all they had to do was refund us for services we didn't receive and I would have probably given them a great review because I understood it was a difficult situation they were in. Look forward to your generic reply of it was beyond our control and we tell all our customers to have insurance for this reason.
Ginny
Mar 24,2020Great holiday lovely Chalet our host Mike was great but he lacked support from his manager when we arrived we had no hit water and again no hot water for the last night the boiler went wrong early morning and still was not fixed in the evening so no showers last night and freezing chalet long story but the Manager was pretty flaky and ineffective. The chalet is a short walk from the bus collection place and in deep snow at 5.15am in the dark difficult with bags but after some persuasion the Manager got one of his staff to collect bags for us. In all the holiday was great good location and nice Chalet wine was ropey so we bought our own but everything else apart from the water above was great. Goid variety of skiing village a bit of a walk but that was fine .
James
Mar 19,2020We arrived on the 14th March. 1 day of skiing on the Sunday, then the resort closed. The repatriation process was OK and understandably difficult, however, Skiworld staff at Calais, we're poor in communication, and bus loading was a bit of a free for all.........the biggest issue, is the 'oh no, not our problem, you need to speak with your insurers' No you have money from customers for a service not provided in full. Surely you have an obligation to return monies to customers, as I'm sure you will be trying to recoup monies from resorts, including passes, ski hire and accommodation. Not sure the point of having an operator ATOL protected. Probably could have made my own way home.......
Callum
Mar 19,2020Ski world took our money just over £10,000 for 8 people to ski in Val Thorens. The resort was closed the day we got there, we did not ski and wanted to go home ASAP. This took a couple of days and a horrendous 24 hour coach and ferry journey, with no food or water provided (bearing in mind our holiday was inclusive). We have just been informed that although we did not ski, use any ski’s, stayed one night in our apartment (two more as they were working on repatriation) SkiWolrd will not be refunding anything and will try to get refunds for ski hire and passes for us! Completely unacceptable, even if they are unwilling to refund flights (of which we only had one). transfers and other consumables we had. There are 5 days of accommodation, food (three meals a day and wine), resort tax, also the ski passes and hire (which were not used at all) they should be refunding. To say they will refund nothing it’s for our insurers and will see what they can do about the passes and hire is completely unacceptable. In other words we will keep as much of your money as we can, speak to your insurers. I hope the insurance companies will be taking severe retrospective action against them... I will not ever use SkiWorld again, I feel I have been ripped off. Money has been taken for services which have not been received and they are refusing to refund. I hope other people list their reviews regarding this incident on here too as there will be 900 people all receiving the same response. DO NOT BOOK WITH SkiWorld !!!!!
Barry Nickelson
Mar 18,2020n complete contrast to the last review, I was repatriated from France on March 17 by Ski World. Yes we had to endure two coach rides totalling some 13 hours, but the airports were very unpredictable and none of use fancied being left at an airport for hours with France locking down. The Ski World chalet staff made us cakes and other food and encouraged us to take plenty of fruit etc which was vital for a journey where none of the restaurants were open. We were even encouraged to take the remaining wine! The staff on resort were kindness itself and at Calais, the Ski World staff stayed and looked after our cases while we took shelter from the cold. Yes the coach back to England was two hours late but the staff kept smiling and being helpful. I felt that yes, the whole situation was dreadful but that was this virus, not the company's fault and the repatriation could have been a whole lot worse! I will definitely book with them again. Barry N Surrey
Alison
Mar 18,2020Excellent from booking, to courtesy call prior to travel to check all OK, collection from the airport to a fantastic week in a chalet and return home after one of my best holiday ski experiences in 40 years of travel. Wont travel with anyone else for future ski breaks.
Keith Hunt
Mar 18,2020Great staff! Great organisation. Chalet Furka is a lovely chalet and definitely great food. Very clean. Would like a bigger social area and fresh bread.
Dr E H H
Mar 18,2020I have been on many SkiWorld holidays and always rated them very highly. Great chalets, excellent food, and their staff are cheerful friendly and helpful as they themselves are well supported by the company. During this Coronavirus Crisis they took it to another level. The company did their utmost to establish whether our holiday would be able to go ahead but despite assurances to the contrary the French government closed the resort just 12 hours after we arrived. The evacuation of hundreds of guests and staff from scores of resorts in a calm, and very efficient manor was performed cheerfully and swiftly - all done within 72hours - and we were well looked after and kept informed throughout despite the rapidly evolving situation. I would like to thank all the staff involved for a job very well done.
Ian L
Mar 18,2020A great week with our chalet host in Hera with Sophie our chalet host. Superb food and atmosphere ! Would highly recommend this chalet .
Roger
Mar 18,2020The chalet, chalet team and everything about Skiworld was excellent.
14 Turnham Green Terrace Mews , W4 1QU, London, GB
https://www.skiworld.co.uk
Mr W
Apr 10,2020Had holiday cancelled 2 weeks before departure, I had booked for a large group so trying to rebook for next year would be impossible so chose the refund option. Initially they said no problem, they understand and it would be returned within 14 days. So 25 days, 4 calls and 14 emails sent but with no replies I am still out of pocket and no one will answer. They have gone completely silent for the last 3 weeks. My hopes of getting it back from ski world are fading fast.