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Reviews 864
patric pinn
May 19,2020Package holiday was cancelled 21st March going to val thorens. Still no refund. Reported to CMA and waiting for barclaycard section 75. Failing this small claims court. Ski world your not doing yourself any favours by keeping customers money.
P Bell
May 18,2020Like others illegally keeping our money. Complaint to the CMA just gone in. S75 claim going in and if that is rejected County Court claim. If enough do that that we can bring the company down and at least we will do an ATOL claim.
Timothy Li
May 16,2020Skiworld cancelled our 7 day ski holiday after 2 days, and are refusing to provide a refund. The customer service and overall communication is terrible. After cancelling the holiday, they just emailed everyone informing them that they would simply refuse all refunds. They are not responding to emails or calls either. The customer service throughout the booking was also terrible, and should have been a warning sign. I had to repeatedly call and follow up ski world to get documentation and information about my flights, which was never emailed to me. I would suggest to book with other travel companies.
Marianne
May 16,2020Easy to book.. information easy to access and the staff at resort amazing and helpful. The chalet was beautiful and our chalet host brilliant.
David Harris
May 13,2020Was poorly advised to select a room which was dreadful. Room was uncomfortable, bunk bed was centimetres from the ceiling. Skiworld need to rethink their star rating on their chalets. Stayed in Chalet Lores, Val D’Isere.
Brendan
May 13,2020Good fun at good prices.
Leah Morgan
May 12,2020Blanket silence from Skiworld as ever. Interesting how they have time to contact previous guests for good reviews but haven’t time to answer questions on refunds. Keep on reporting to CMA AND ABTA
PF
May 11,2020Chalet hosts friendly and unobtrusive. Food excellent. Arrival/departure arrangements worked very well for Snow Train overnight Eurostar service. Access to slopes from chalet very convenient. Bedrooms needed more shelf and hanging spaces. Dining table was too small for full complement of guests. Minor faults within what was overall a very good holiday.
Ski Nut
May 08,2020We booked a family holiday in good faith with this company, reassured that Skiworld repeatedly stated that our money was safe and fully protected, and they are a reputable operator. I also saw they had awards from National newspapers and prided themselves in public proclamations of their expertise and longevity in the ski industry. Our 1 week family holiday was cancelled due to the virus. I reasonably asked for a refund (we were promised a 14 day refund) Skiworld lapsed in their legal requirements and failed with the promised refund. Both Crystal Ski and Inghams refunded their customers and fulfilled their legal obligations. The management of Skiworld have not communicated adequately and addressed our individual concerns in these months. We haven't had a call back? Nor been given the name of the customer services director of CEO. We have received intermittent emails making generalizations about their collective customer base. Skiworld suggested in the first instance to get our insurer to pay. Our insurer won't they said its Skiworld's bill to pick up. Interestingly, if and when Skiworld go out of business then we will have an insurance claim. Secondly, Skiworld suggested a credit voucher. Why would we want to use this company, in future, based on this shoddy experience? Skiworld have tried to frustrate, divert and not offer any meaningful communications to address my questions or concerns. We have no trust in this company and their approach to clients. Surely Skiworld are robust / well resourced enough to be able to refund maybe 4-6 weeks of ski holiday bookings at the tail end of the season...? Without resorting to this disastrous PR and Customer Service process. It would appear their policy is blaming their European suppliers and passing the buck. Their competitors simply made refunds. As a client I'd expect Skiworld management to be visible and personally accountable to their clients. We have a business and if we have a client with a concern, I personally either call or email that valued individual, and listen to their concerns and their questions. Before personally being responsible for ensuring it gets resolved (whatever the cost to me or my business) We would never fob people off and play the victim. You have to act with decency towards your clients and treat them with respect, however difficult the situation. Its a difficult time but their is a choice in how you choose to behave and treat your customers.
Si Cubbon
May 07,2020It's nearly been 6 weeks now since I asked for a refund, and all I have had is a play off between Skiworld and Iglu Ski. When I finally speak to someone, they try to use ABTA guidelines to say that they don't have to refund (incorrect), and that I will potentially have to wait until 2021. If Skiworld were transparent from the beginning and communicated well, I would have been OK with this, but they are openly misleading customers, lying about what we are entitled to, and essentially just flouting their legal responsibility to provide a refund - something which has recently been clarified by the UK government.
Peter
May 06,2020We stayed in Chalet Gemini, the host was excellent! The ski pass service was excellent, the ski hire was good From personal experience it would be much better if your flights went (from Birmingham/East Midlands) to Chambery rather than Grenoble or Geneve
Mrs Caroline Davies
May 06,2020Our family of 5 absolutely loved our skiing holiday in Meribel Mottaret. Loads of lifts and slopes for us (intermediate and advanced) so we were happy to keep to our local ski pass. Chalet Elodie looked over the mountains and was very well positioned for the slopes a short walk away. You can ski back to the same point so really convenient. There were a lot of steps to and from the chalet but it kept us fit! Bedroom 2 has a bath and the water was always very hot. Our window had shutters that we only realised opened on our last day! Bedroom 5 has a lovely view from the window and is bigger. Our 24year old son had the single room (bedroom 4) which although hot and small (the skylight can’t be opened when covered in snow) he loved having his own space. Beth our chalet host was wonderful. She was really caring, kind, fun and helpful and cooked lovely meals for us. Our 26 yr old daughter went horse riding around the frozen lake with other riders. The riding centre is in the area and you can ski down to it from the chalet. She loved it. The transfers were good, long but interesting, and Skiworld organisation was great as always.
Catherine
May 06,2020Due to Covid-19, our holiday for a group of 8 was understandably cancelled in March. Since then, extremely poor communication with blanket emails from Skiworld. We have not yet seen ANY money, of which Skiworld owe us around £11k. We have tried to email multiple times, which have bounced back and phone lines busy. We really do understand that this is a difficult situation, but Skiworld are not alone in this, most of our party have been furloughed and some made redundant. We have now been offered a Refund Credit Note, but no actual monetary refund mentioned. They are also asking people to go through insurers but this is not something we should have to do. Still very confused to when we will see the money again. From reading all the reviews and comments on Facebook hundreds of people are in the same boat, yet Skiworld continue to try and sell Holidays for next season and have clearly been requesting reviews on Trustpilot to boost the 'good reviews' from earlier in the season. I don't know who is booking holidays at this time, but I would never book with Skiworld again. Despite being covered by ABTA your money definitely does not feel safe! Do not trust any good reviews as they have all been requested. Don't cut your nose off to spite your face. Customers ARE your business.
Luke West
May 06,2020superb chalet (not perfect but very good) great staff and a wonderful resort. All before COVID spoiled the fun
Joshua Wadsworth
May 06,2020First time in a catered chalet and ski world set the bar really high! Couldn't recommend enough, seamless service and excellent chalet host!
Gary
May 06,2020Always a great trip with Skiworld hence been using them for over 10 years now
Buist
May 06,2020Easy travel arrangements with ZERO problems. Smooth transition from plane to bus with knowledgeable staff. Chateau was exactly as advertised and the chalet staff were fabulous with wonderful cooking talents. I would not want anything to be changed. Travelled from US to ski with UK friends.
Alison Hodson
May 06,2020Excellent pleasant staff- location great - accommodation lovely!
Nick
May 06,2020An excellent holiday with great chalet staff. Val d'Isere is a resort that I'd like to visit again with Skiworld.
14 Turnham Green Terrace Mews , W4 1QU, London, GB
https://www.skiworld.co.uk
Seb
May 25,2020Always had a decent holiday with these guys and drama free flights and transfers. The staff and chalet hosts have alyways been top notch. Reasonably priced and some great all-in deals to be had as well.