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Reviews 889
Lee
Apr 09,2020Very impressed with this company especially their after sales support and service, very reliable, I highly recommend them.
Sue
Apr 09,2020Have definitely made the right choice, have had no problems with the system and my latest account reflects my decision to install solar panels.
MATT
Apr 08,2020Consultation and installation was excellent. Installers were professional and clean and careful. Support after installation was good too.
Adam BREW / Carla BREW
Apr 07,2020Couldn't be happier with the service and the result of the installation
Fred HANSEN / Susan HANSEN
Apr 07,2020excellent prompt service,seamless installation
Cornelia BOOM / Eric BOOM
Apr 06,2020Communication was confusing. Advice was given for particular cells, then someone else said it was not available and then we had to switch. In the end we got what was advised in the beginning, after quite a lot of messages. The central number starting with 1300 gives you automatically the nearest Solargain. Not handy if you have a house in another place.
Lynne MARSH / William MARSH
Apr 06,2020It is rare we are able to give full marks to todays companies because they let the $ rule their ethics. However Solargain gave a firm locked in price, installed in the designated time and date Their installers were efficient and thoroughly professional finishing the install with a complete run through about the system and inverter. We would not hesitate to recommend Solargain to everyone who asks. Can't say as much for a number of other companies who have fallen very short on making the customer happy and an important part of their ongoing business.
M FALVEY
Apr 06,2020Tidy install, on time and at the quoted price. The app works well. If only we had space for more panels.
Nimesh !!!
Apr 06,2020Not Good Customer Service after installation.My system didn't straight work aft installation. I had to call around 20 times and speak to so many agents. Every Time I Called , Different answers. I should not be chasing you guys after reporting issues. you suppose to keep me in loop and follow up. Still yet to receive call for Compensation Which I am entitle to receive. Worst client experience ever. I would never recommend you guys.
Glenn SADLER
Mar 30,2020Could have been better, I still have not received my Qantas Frequent Flyer points yet, despite ringing and reminding them. System working great.
Anthea
Mar 29,2020It was efficient and even though it rained the gents performed amazingly.
Dugald Neeson
Mar 29,2020I did a lot of research and got many quotes before deciding on Solargain to install my 6.6kWh solar panel system matched to a Fronius 5.0 Primo inverter. The only negative, hence the 4 & not 5 stars was the original install date was delayed by a month due to the solar panels that were quoted i.e. Jinko PERC half cell panels were not available. The 2 contractors who did the install were excellent, they were on time and the install was first class. All up I would definitely recommend Solargain Malaga WA. The panels have been on the roof for 4 months now and I am very happy with my choice of system & the performance. One word of advise is do NOT sign with any door to door sellers, the ones that knocked on my door started me on the journey to get multiple quotes and it was then that I discovered I'd have been ripped off had I gone with what was being offered by them. Do your home work before signing anything.
Adri Sudjana
Mar 29,2020That great deal
Debbie CONWAY / Brian CONWAY
Mar 26,2020Great service. As solar orphans we were wary, but Leanne put us at ease and helped with all our questions.
Robert ARNOLD
Mar 25,2020Works well got $100 off electy bill want more sunshine only 12 panels Should add value to property might hop up and give it a wipe .
Chris
Mar 25,2020I am very happy with the service and product. Saving money on electricity is great. Learning to become solarsavy.
Sandra CREEK
Mar 24,2020Great service - prompt and timely. The standard of workmanship was top class- would highly recommend them
Peter Wilson
Mar 24,2020This is my second installation by Solargain and in both instances the installation and products supplied were of high quality. The installers were experienced and their customer service interaction have been thorough and pleasant. However; I recently moved residence and used Solargain for the solar and heat pump installation as I was very happy with their previous installation. The system has a wifi connection that was successfully connected post installation, but I was advised to change the password as the installation password was to be considered temporary. Not being familiar with the new app, I admit to being unsure during the password reset and couldn't access the online inverter information. I made a call to the local Solargain office and was given some hints, but was referred to the inverter manufacturer to resolve the problem. As I was about to ring the manufacturer, the installers contacted me to take some photos of their installation work. When I mentioned the wifi problem, the leading hand contacted a person from head office in Perth and I was told they would contact me shortly. Contact was made by email initially advising that they would ring me shortly. I was happy someone was on my case, so I replied to the email that I had a blocking app on my phone due to scammers and if they rang me to leave a message and I would ring them back. This was the last contact with Solargain. Apparently too hard to follow up a customer's problem. Makes me wonder if I had a hardware problem if they would react the same way. Solargain requested this survey post, so here is my experience.
Dale BREDE
Mar 23,2020brilliant on time efficient professional all in all great product great service at a good price
Jennifer White
Apr 13,2020Prompt, cheerful and thorough installation. Salesman was able to explain all the technical terminology, how the parts worked and the differences between different the available units.