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We will make sure your dog finds the perfect fit
Reviews 706
Margaret Sheppard
Jan 07,2025The Bigg downsize of this Company is that it takes foreverrr to recieve product
Customer
Jan 06,2025The items are all exactly what I hoped for, and more! I got 3 different pieces for my friend's dog, and they fit super well. Each piece was well-made and the fabrics are soooo soft! Definitely recommend :)
Dianna Garcia
Jan 06,2025Great quality and super comfortable
Austin
Jan 06,2025The pajamas we bought were very soft and fit our dogs well! However, it took nearly two weeks for them to arrive, which is long in this day and age.
Jennifer Gottschalk
Jan 06,2025Was not happy with my experience at all. Never received my order even though I got a email saying that my order was delivered very disappointed in your company spark Paws.
Flwatergal
Jan 06,2025Love the quality of these hoodies. They are amazing and so soft. I had seen adds for Spark Paws and decided to give it a try. I ordered 3 different hoodies as Christmas presents and was so ecstatic at how exceptional the hoodies were. My only cry was how long it took to get here. I was sweating they wouldn’t make it before Christmas but they did!! Now, I’m ordering matching hoodies for ma and my dog. :)
customer
Jan 06,2025Fantastic products and service
K fox
Jan 05,2025Almost a month and atill waiting on pkg and tracking isnt working
Zo
Jan 05,2025I had a terrible experience with Customer Service when trying to order 2 items. The price of the one item kept changing when I added it to my cart. I would take it out of the cart and re-add it multiple times. I was given 3 different prices during this process. I spent a long time on the phone with Customer Service trying to sort out my order. I was left on hold multiple times, twice for 8 minutes. The Customer Service agent did not know how to solve the problem so I had to send an email to them. I even included screenshots to try to explain the situation (showing that there were 3 different prices when trying to order the item) and resolve the problem. I received an email from Spark Paws basically saying 'Too bad. That's the price' (the highest price, of course). The only reason I purchased the item is because this is what my friend wanted. I will never buy anything from Spark Paws again as they do not honour the price that is indicated online prior to adding the item to the cart. If you see the price of an item and add it to the cart, the price should not change once it is in the cart. Luckily I noticed the error when processing the payment, but how many people don't notice this type of mistake and are getting taken advantage of? Maybe it is a problem with their computer program, but it is false advertising if they don't honour the price that is indicated when you add an item to the cart. I will make sure to tell everyone I know about the deceitful ordering experience I had with them! Save your money and deal with an honest business who stands by their prices!
Fi
Jan 05,2025Lovely and warm jacket, ideal for the Winter. Great service as ever from Spark Paws, highly recommend.
Alicia
Jan 05,2025DO NOT order from this company! **Beware: Positive reviews appear to be bots or paid customers** I have been waiting for over a month for my order that was supposed to arrive before Christmas. I placed my order over 3 weeks before Christmas. The tracking information given shows my order is STILL in China, with no movement or updates since 12/05/2024 (over 4 weeks ago). Their “Customer Service” is an absolute joke, and primarily consists of AI/Bots for that offer no assistance or solutions. I have reported this company to my bank, PayPal, etc., and encourage others to do so, as this is a fraudulent company. Had I known that this was a Chinese company, and seen the vast majority of reviews calling out this scam, I would have taken my business elsewhere. Now I am in the time consuming process of trying to get a refund. DO NOT ORDER FROM THIS COMPANY!!!
Yvette Brown
Jan 04,2025Customer service has been very helpful and prompt in their responses to my questions. I’ve ordered another matching set love all of their choices and colors.
K Mallor
Jan 04,2025Ships from overseas so it took a while to receive. The quality and fit a consistently great.
Buddy Herman
Jan 04,2025First time shopper, I had shipping issues that went a little overboard, i can only assume LOL. I let them know of my issue and they made everything right. Will definitely be buying more. Thanks, Alot old review; Still waiting on my things. It's been over a month. I'd like a refund. Get back at me if you get a chance.
kate
Jan 04,2025I am super impressed with the customer service! The order arrived in a timely manner. I completely missed the size chart and ordered a large when in fact I need a 3XL. Abby, the customer service rep, replied within 24 hours which was amazing since it was Dec 26. She gave me options and we ended up ordering a completely new package. Abby then told us to keep the original purchase and that the new order was being shipped. Anyone else writing about poor customer service must be dealing with some other company!!
Marcus
Jan 04,2025Love the hoodie and jacket we bought. Great quality, nice fit, sizing was right on.
Henry Sam Hundley
Jan 04,2025Its been over 3 weeks and nothing has arrived
Cindy LeRock
Jan 04,2025This company had the most amazing customer service!!! We bought our little Chorkie pjs but they were too small and they are sending a Medium for her .. They are the softest and the cutest .Will definitely be ordering more from them
rcost
Jan 04,2025Six emails and one month later and I still do not have my product. I have repeatedly asked what I need to do to return the product as it is no longer of use to me. They have suggested a $10 gift card. Hello? WHY would I purchase anything from you again when I my requests seem like they are hitting a brick wall, there is no customer satisfaction, the point of the gift (Christmas) and recipient of the product (guest) is no longer applicable?
Jeremy Wilson
Jan 07,2025Update to a past review that I cannot edit for some reason... Originally the company was using regular post which was on strike and had no chance of arriving before Christmas, even though ordered with just enough notice. Support staff changed shipping to a courier service and the package arrived just in time on Christmas-eve.