Free delivery available to mainland UK
BBQ purchase in excess of £550 that and delivery went fine. When building the BBQ there is an issue with one of the parts meaning I cannot use it. So far after two weeks no help at all from customer service.
Had a few questions regarding stoves and instalation. Spoke to Neil who was very knowledgeable and helpful. The products were the right price, came quickly and top quality. Thank you 👍
Excellent delivery, product as expected. Overall a good experience.
Quick delivery and quality stove. Well packaged
Good product, fair price, quick delivery.
Easy ordering experience and delivered on time. Stove looks great in fireplace, particularly with very realistic plastic accessory stove pipe!
Would highly recommend buying from stoves are us. Great price good knowledge and great customer care
Good service
Dreadful company. Customer service does not exist took four weeks to refund for an item purchased that was faulty. Certainly would not buy from them again, although have to say after weeks of getting no response or refund it was finally sorted by a very helpful team member called sharon.
Exellent service my order arrived well packaged and looks great, must add the delivery company drivers were very polite and helpfull a big thanks to them, overall a great company to deal with from start to finish, Thank you
Great Comms, great product, great service 👌🏻
I tried ordering a Heston Blumenthal Everdure Furnace/barbecue from another site. Only after paying for it did I get an out of stock email and then nearly a month for a refund. With StovesAreUs they simply delivered the goods without any delay, extra charges or fuss. Great to deal with.
Easy to order, Arrangements for delivery were good and staff emailed when required. Delivery was on the day stated. Very good service
Easy to use great products at very competitive prices and quick delivery.
Really well packed, no damage and very prompt. Website was very easy to use and plenty of detail on description.
Communication after ordering was excellent. There was a slight delay and they kept me updated. Delivery was spot on. Despite being on a pallet the driver helped to get it up out driveway.
Easy to order, quick delivery, well packed excellent goods
it was a good service no mess
Contacted me after purchase made online.,o check suitable delivery date. Contacted the day before to confirm.
Mrs Stokes
Sep 10,2024Many thanks to Sharon and the company for outstanding customer service. I will certainly recommend Stoves are us on the Quality of your products and especially the way you treat your customers.