Free delivery available to mainland UK
Fast delivery
First order was a Grillstream Gourmet BBQ, purchased at a great price - couldn’t find anyone selling cheaper. Was able to select a convenient delivery date, comms were good and order arrived on time without any issue. Really easy process would buy from this company again.
Very good customer service. I don't have any opinions about the purchase because I haven't used it yet
The ordering process was very easy. The prices were really good. There was a very good selection and we found the exact fire we wanted. Delivery was really quick, we were texted and contacted with date and time and it was very well packaged.
The goods were delivered on the day as promised. The item itself is super, we are really pleased with it. The staff when I phoned them were really helpful and friendly. What more could one ask for.
Even though there was a hiccup with the delivery date, we had good communication every step of the way. Our stoves arrived as promised and we are thrilled with them. Thank you.
When I placed my order I had a call from StovesAreUs to say the fire I had ordered was from a new supplier they were using. They were keen to know we were happy with the delivery arrangements, delivery drivers and obviously the goods we had purchased. They really wanted to make sure we were happy not only with our purchase but with the whole experience. I have not received that kind of customer service for a long time!
Helpful service , good prices , very pleased 😌
I purchased a Traegar Ironwood 650 BBQ from StovesAreUS as they offered a with Free Cover with it. I received the BBQ however the free cover has still not been received weeks after the purchase. I have called the company three times and was initiallly informed that the issue related to an incorrect SKU number and that they would resolve the matter. However this has still not been resolved over 6 weeks after the invoice date
Ordered stove and glass hearth, all good and came in no time. Delivery guys really helpful too. Oh and the best price I could find on the net at the time. Thanks and would recommend. Shane
Easy transaction. Fast delivery. Hassle free. Perfect, thanks.
Great service best price around and fast delivery. Loving the new pizza oven!
Really simple buying experience, item was quickly dispatched and delivered to the NE of Scotland, and the customer service team were ultra responsive to the one after sales issue we had (which was quickly resolved). Great experience all round with StovesAreUs. We've only just installed our fireplace, but are very pleased so far.
Great price delivered on time value for money Highly recommended
Prompt delivery as per their website
The way it was packaged on the pallet wanted to fall as soonas straing was cut
As described and competitively priced
Item was as described, and delivery was on requested date,
Excellent service. Delivered on time as requested. Best value online.
Paula Edwards
Aug 21,2024The whole process was painless, after researching online, the stove fire was the cheapest compared to other online sellers. Delivery was efficient and on time, after care service was prompt and very helpful.