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Sureserve Energy Services delivers market leading smart metering services across the UK. Amongst our highly skilled, fully qualified and customer-centric engineers we offer solutions in all pressure tiers from low pressure up to intermediate pressure.
Reviews 721
Consumer
May 17,2024K Jordan was great, quick, efficient and cheerful 😀 thank you
Clive Sanders
May 16,2024Excellent service provided by Raajun Chatha. Great pre visit communication, on time and very polite, sorted the issue with the gas meter in no time at all. Thanks
Rosalind
May 16,2024Good communication Timely attendance Informative and polite operative John Walker gave an excellent service
Vicky Miller
May 16,2024Simon Stevens was the person installing my smart meter today. He called prior to ensure I was still available and arrived when he said he would. He explained everything clearly and advised of the timescale of the installation and everything he needed access to. The job was completed within the timescale and everything put back as it was so you wouldn't know the meter had been changed. Couldn't ask for more.
George Mortimer
May 16,2024Installation went very smoothly. Simon Stevens took time to explain everything and was quick and efficient. Very happy with service.
Paul
May 16,2024Andrew turned up when he said he would. Did a lovely neat job. Answered all my questions. Showed me how to use the app. Cannot fault anything. Great service !!
W A E Allison
May 16,2024The Providor operator, Chiz, turned up on time and well prepared for the task. With excellent communications skills he explained exactly what was going to be done and what our part in it was. The task was carried out efficiently and without fuss. His explanation of the In Home display was very clear and we are confident about how to use it. He finished off by pointing out where to find additional support from Octopus if required and ended up by taking away all the rubbish. All in all a first class customer experience. Would thoroughly recommend Octopus to potential new customers.
Leanne
May 15,2024The engineer Liam Andrew arrived at my house after giving me notice he was going to arrive. He was friendly and knowledgeable and explained what would be happening during his visit. The work was done quickly and smoothly. He showed me how to work the smart meter and then took time to answer all of my questions.
Sally
May 15,2024Jonathan was a very professional engineer. He was extremely polite and very pleasant during his visit. He kept me informed at each stage of the installation and had respect for my property. Thank you.
Sal
May 15,2024Lovely engineer called Chiz, very friendly and knowledgeable. Got the job done quickly. Gave lots of advise and forwarded notes to energy company as I need to organise another call out to resolve an issue.
Ali
May 14,2024Liam Andrew was very quick and tidy when fitting the meter. He was able to explain how the meter worked, in terms that was easy to understand.
Isio Ikenna
May 14,2024Chris Wemyss Was friendly and had a clear understanding of what to do. Communication was on point.
PO
May 14,2024Andrew Bowden from Cornwall came to our house today to replace the electricity smart meter on behalf of Octopus Energy. The meter is outside and it was raining very hard. Andrew was undeterred and simply set about replacing the meter. He then explained everything to me clearly and made sure I understood. I was very impressed with his professionalism and friendly manner. A credit to the company he works for.
Molly
May 14,2024Just had an engineer from octopus out to install a smart meter. Liam was fantastic! Very pleasant, very helpful, phoned ahead and talked us through the whole process. If Liam indicative of the work ethos and training, I am really glad we have switched to Octopus!
Ronald Mearns
May 10,2024Liam Andrew attended my property on 03/05/2024 on behalf of Octopus energy. Liam was very proffesional in the way he conducted himself and explained everything he was doing to fix the issue I had with my electric smart meter. Liam is a credit to Providor Limited and I was very satisfied with the service received.
Consumer
May 09,2024The engineer, Jomy Thomas, did a great job. He was cheerful and completed the change of both meters very efficiently and! relit our gas boiler which I expected to have to do!! Many thanks Providor and Jomy!
Robert McHugh
May 08,2024Good communication. Tidy work. Pleasant person
Mark
May 08,2024The engineer was helpful and efficient. A good neat job. Then tested thoroughly..
Perry Hore
May 06,2024Really helpful. Thank you.
Unit 2, Craven Court, Willie Snaith Road., CB8 7FA, Newmarket, GB
https://www.sureserve.co.uk/sureserve-energy-services
Ian Bridden
May 17,2024Engineer Raajun Chatha was very courteous and explained the process very well on arrival. Minimal disruption and no issues or mess. Would highly recommended.