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Sureserve Energy Services delivers market leading smart metering services across the UK. Amongst our highly skilled, fully qualified and customer-centric engineers we offer solutions in all pressure tiers from low pressure up to intermediate pressure.
Reviews 721
Catherine O'neill
Apr 26,2024Michael Normington was very helpful when fitting our new smart meters. He explained everything and it all went well.
marie burns
Apr 25,2024After waiting for so long to have a new smart meter in stalled I have finally had a lovely guy call Chris Wemyss install it today , what another gutter said he couldn’t do the job Chris had no problems what so ever .
Aristotelis Diplas
Apr 25,2024Michael Normington was very polite and arrived on time. It was a complicated job as the meter boxes were quite small and cramped but he managed to fit everything nicely.
Ann Doherty
Apr 23,2024Warren Wright was a very nice man. Very efficient, knowlegeable and very pleasant guy who did a good job
Peter Cox
Apr 23,2024Great service by Simon Thomas friendly and polite
Alex
Apr 23,2024Great service, thanks
Beth
Apr 23,2024The man who fitted our smart meter Micheal Normington was lovely and did a great job. He was in and out got his job done quick and was a great help explaining anything we didn't understand clearly. Thanks for the service :)
Mrs Denise Leech
Apr 23,2024I found Michael normington to be an excellent engineer, sorting my long term problem without an hr. He was the perfect gentleman, had time for week and didn’t leave in up the problem was resolved. He went above and beyond. Even brought my wheelie in back up the driveway. Can’t commend him enough
David Millington
Apr 23,2024Chiz, the engineer, understood the reasons that caused me to report the problem and dealt with it in a very professional way; offering explanations as he progressed.
Jeehoo Kim
Apr 23,2024The engineer was really kind. Chiz is an amazing engineer!
Christopher Lee
Apr 22,2024The guy who came to change the meters, Michael Normington, arrived on time and explained what was going to happen. He changed both Gas and Electric meters, he was very efficient and tidy. First class.
Website User
Apr 22,2024We had Fiona Lynch attend today to do a new smart meter install for gas and electric. Apartment with shared supplies so not the easiest but Fiona was calm practical and managed to get everything done in one visit. Much appreciated.
Dave Cook
Apr 22,2024Chiz, our Providor engineer arrived at his pre-arranged appointment time and introduced himself. He was pleasant and polite and set to work after giving us a brief idea of what he would be doing. He prompted us as to when the electricity was going to be turned off and for approximately how long. The entire appointment lasted between 2 and 2.5 hours (both smart electricity and gas meters were being installed due to a fault on our original 20 year old electricity meter had stopped it from working). After completing the installation Chiz advised us that he had recommended upgrading a small section of our gas pipe from lead to copper as this was safer and in line with current regs. He proceeded to run through the options for our in home display or Octopus in home mini which would allow us to access our readings on our phones and then through a number of short videos explaining some very useful energy saving tips that would potentially save us money in the longer term. After answering a few of our questions and checking that we were happy with the installation the install was complete and Chiz left. The entire install was painless and with minimal disruption. The work was completed to a high standard and the work area left clean and tidy. We had heard various horror stories regarding smart meter installs but have to say, based on our experience, we were and are still more than happy. Good customer service from Octopus and Providor and a conscientious and polite engineer. Thanks Chiz
Dave
Apr 22,2024Excellent service provided by engineer John Walker, from the first phone call to confirm the location and to get directions, to the completed Installation which was not straight forward, taking the time to explain everything to my mother before leaving. A very professional tradesman.
Helen
Apr 19,2024The engineer Kieran was a lovely guy. Very neat work and very tidy as cleaned up afterwards. Explained how to use the ihd and energy saving tips. Happy with job completed
Simon
Apr 19,2024Smart meter installation by the engineer Michael Normington was excellent, the best I have experienced for any home service/utility. Contact made the day before to confirm arrangements. Excellent explanation of changes in services. Could not have asked for a better engineer. Meter switch went like a dream.
Jock Elliot
Apr 19,2024Visited by Micheal Normington today to fit smart meter. Very personable, professional and helpful in explaining how it all works. Thanks
Filippo Tomola
Apr 19,2024Excellent experience, the job wasn't easy as the gas meter was in a tricky spot to access
Paul May
Apr 18,2024Michael Normington attended my property to replace faulty smart meters. The service i received was excellent, he contacted me via text the evening before to confirm the time he was expected to arrive. After the meters were installed, Michael gave a comprehensive overview of the IHD and expertly answered any questions that I had.
Unit 2, Craven Court, Willie Snaith Road., CB8 7FA, Newmarket, GB
https://www.sureserve.co.uk/sureserve-energy-services
Andrew Heakin
Apr 26,2024Smart meters fitted to both gas and electric by engineer Michael Normington who contacted us the previous day and arrived as promised. The whole experience was very pleasant and enjoyable due to how Michael completed the task, he was a clean and tidy tradesperson also taking time to give thorough advice with the operation of the smart display which was much appreciated. Could not have asked for better service thank you Michael.