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Reviews 878
Maria Donovan
Jun 14,2014I ordered from this company as they were reasonably priced. Didn't think to read the reviews (which i normally would before placing an order with anyone) until i thought about it after. After reading all the negative comments i thought- well that's 50 quid down the drain, sounds like a duff company but to my surprise, five days after i placed my order, which was Personalised, it got delivered. Very pleased with the product, engraving and speedy delivery. As i say, can't fault them. Even though, if i had read the reviews before-hand, i would never have considered buying from them, so in this case i'm glad i didn't do my research
Charles Rogers
Jun 11,2014Placed order 26th July, received confirmation email that goods were dispatched, 3 weeks later nothing, no reply from email enquiry and no answer from the number posted by other customers (07966137310). Of course they took the money immediately. Is this just a rip off site or a real trading company, be warned by all the negative comments.
Kate
May 06,2014I ordered two of the same item but only one arrived. I emailed the company five times but did not get a response or even a read receipt. I tried phoning but no one answered the phone. Eventually I wrote a letter and the missing item turned up. It was in a jiffy bag on its own. No cover note, no apology and no explanation. The goods are fine but the company is very frustrating to deal with. Take your custom elsewhere as SwissTool doesn't deserve it.
Andrew Spencer
Apr 29,2014I have purchased a pen knife from this company previously with no issues so felt confident when I came to purchase my second. I ordered a pen knife in November, never arrived. Received no replies to any of my emails etc. etc. After a couple of months I contacted Southampton Trading Standards who contacted Swisstool. Swisstool Rang me and said a replacement would be sent via recorded delivery and be with me within the next couple of days. The man on the phone spoke in a patronising manor and gave me the distinct impression that he did not believe me. The replacement item did not arrive and I contacted Swisstool again but, yet again, no response. I haven't been given a delivery tracking code or any form of proof delivery in either event and can only assume that the item was never sent. A truly disgusting service.
Alan Dan Daly
Feb 27,2014Sent away for goods...did not arrive.No contact phone number to ring,no answer to numerous e-mails,NON-EXISTENT customer service,and worse ...NO REFUND! Do not use under ANY circumstances! Theft / Fraud /Appalling attitude ...Why-oh-why take the risk? Apt name for company - they are a "Swiss" ... and you are a "tool" for using them!" Only giving a star for the sheer bloody nerve of them!
Angus
Feb 04,2014I sent them 5 emails and a letter with proof of purchase (email confirmation). Have not heard back, I have lost £40 which I paid for 2 Zippo lighters, ordered 2 months ago. If I do receive the lighters I will edit this post. I have no idea how to go about retrieving my money, but will find out.
Wilson Sandisons
Feb 03,2014This is my second purchase from swisstool.co.uk. I ordered a customized swiss army knife for the christmas and it arrived on time as I expected. I got a very good service and can't comment about the other reviews here. They offer the best price and printing service that I couldn't find anywhere else. Thanks.
Steven Paul Britton
Feb 03,2014Ordered a knife, it never arrived. I have emailed a number of times but to no avail. Money lost. Never use them......
Hugo T
Jan 31,2014Very satisfied. Good quality product and rapid delivery
C Holm
Jan 24,2014I have tried to contact SwissTool via their website - the only contact information I can find - to try to return a SwissChamp given as a present and replace with the twice as expensive Leatherman Wave or Surge. Four emails and nearly a month later and I still haven't heard from them. All I want to do is arrange to return the product and pay the difference for the more expensive product - a bit like the way every other mail order company works. But unfortunately, for some reason, these chaps don't seem too keen to talk to me. If there is one thing I can't stand, it's bad service - really poor!
Ruhel Ahmed
Jan 22,2014Like a lot of people I read the reviews after I bought a Swiss SD classic with personalisation and was shocked. However, I received a dispatch email the day after so I'm waiting to see how things go. I will update when I receive my item or if anything else happens. Here's hoping for the best. UPDATE: So I received the Black Swiss army knife Classic SD on the 27/01/2014. All in all I'm pleased with the service as I did not encounter any issues. The personalisation is great, it's perfectly in line and is straight (some of my concerns), it doesn't look like it's going to come off any time soon although I would of preferred it if the writing was more centred, as it's slightly lower than half way down the housing. The packaging was great and it came in a small box with a black with red inside (maybe faux) leather pouch/case which looks great on my keyring. However, I did have my concerns about things going wrong with all the people saying that customer support was practically non-existent so cannot give my 100% recommendation which is why I chose not to give 5 stars.Like someone previously said, people won't usually come to these sites and leave reviews unless they had a bad experience, so the overall bad score may be due to that and not because Swisstool.co.uk is actually a bad company.
Colin Bates
Jan 08,2014I ordered a knife and pouch for a Christmas present. the knife arrived, but the pouch didn't. I have emailed and used their message form on the website several times. all to no avail. After sales service is none existent. No phone number, no answer to emails/messages. Should have read reviews before placing my order. Put it down to experience and never use them again, certainly will not recommend anyone to use them either. Might just as well through my money down the drain.
Ian A
Dec 27,2013Ordered two personalised knives which did arrive very quickly. The personalised names where not as shown on the website example so I wanted to return them to be corrected. Despite numerous attempts to contact them I got no reply. As they were Christmas presents it got too close to Christmas to do anything so I have had to accept them as they are.
Chris Quick
Dec 18,2013We ordered late on Friday and were concerned when on Monday we had no order confirmation. I emailed and got no reply. However saying that our order came today (Wednesday) in the post well packaged, so only 3 working days on the 2nd class post option. So very happy with product and delivery. Just need to sort order confirmation and letting customers know what is going on. Giving a company phone number on website would help.
Rhi Boxall
Dec 14,2013I HAVE STILL NOT RECEIVED THE REPLACEMENT PRODUCT APPARENTLY POSTED 1ST CLASS NEARLY A WEEK AGO. I ALSO PAID FOR EXPRESS DELIVERY. I HAVE NOT RECEIVED THIS SERVICE OR PRODUCT YET THEY HAVE TAKEN MY MONEY. THEY ARE NOT RESPONDING TO MY EMAILS. I WOULD BE CAREFUL BEFORE USING THIS COMPANY. I received the wrong product and e mailed. Thought I had no response so added a low rating, however their e mail had gone to my junk mail, they have assured me the replacement has been sent out.
Neil Kerry
Nov 14,2013Like many I'd ordered without reading the reviews..I wouldn't have if I'd have read if Im honest. However the product arrived within a reasonable time at an excellent cost. I've just ordered again and would recommend. Their customer service didn't seem great in replying to emails....but my emails were along the lines of "I've read the reviews, please don't let me down!"
Russ Clapham
Aug 16,2013Recently ordered 3 knives with different engravings. When I realised I'd made a mistake with the dates I looked for a contact number - there wasn't one - I searched the net and found this site and was then seriously concerned by the negative reviews. I emailed the changed engraving and crossed my fingers... All 3 knives were delivered within 3 days well packaged with the correct ammended engraving - so I can only say they delivered a great service in my experience..
Catherine Baker
Jul 30,2013As with other people on this site, I placed the order, they took the money, and nothing arrived. I have tried contacting on many occasions but no response. This is a fraud - if only I'd seen this site before I placed the order.
Lewis Higgins
May 20,2013I recently bought a SwissChamp pen knife from this company with personalisation. I then found these highly concerning reviews which made me feel that I'd made a big mistake. However happily I found the company sent my item within 48 hours and received my item today 3 days after dispatch. The knife was carefully packaged and the engraving was perfect. I am very pleased with Swisstool and feel the negative reviews all stem from the company having had closed early this year and the catch up which was required. I do not feel it is fair to accuse this company of fraud or stealing, I simply feel the company needs some serious re-organisation according to other reviews. Overall I would purchase from this company again. However it is important to chase them up if the order is not dispatch promptly.
Rizz
Jul 05,2014After reading reviews I was extremely skeptical about making an order with this company. I wanted to get a personalised Swiss Army Knife as birthday gift for my Grandad, to get what I wanted with engraveming cost me £50 from Swisstool. Now I could have got the SAK from a more reliable website for £40 but I wouldn't know where to start looking to get it engraved myself especially within the time frame. Getting the same thing from one of the few other sites that I found that offer an engraving service would have cost £70+ and the process of ordering didn't seem as simple as Swisstool. So I took a Chance! Made my order on the nighttime, I paid an extra £4 for 1st class insured delivery. Next day received an E-mail, item has been processed. Received the Item next day. Fantastic! Knocked off a star due to item had in fact been sent unrecorded, came straight through the door, no scan & no signature. Now I paid the extra £4 for insured delivery as a precaution due to other reviews, In case they was a problem they could provide me with a tracking number as prove of postage. But item was just sent Standard 1st Class not what I paid for.