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Reviews 878
G
Apr 20,2011After reading the many many posts about this company I must say I was determined to contact the company owner : Hamid Moosavi. After a wee bit of digging I found his mobile number: 07966137310. Mr Moosavi answered the phone and I regaled him with my concerns about my order based on what I had read in previous posts. He said he would phone me back in 1 hour.... he did indeed phone me back. I did inform him that I had contacted fair trading and watch dog regarding his previous track record and this was based on more than 150 complaints that I have read on various posts. I must say that Mr Moosavi insisted that there was nothing to worry about and that he had, in the past, some technical hitches with his internet site including email problems. He also informed me that he had already sent my order the day before and he promptly gave me the tracking order. My items turned up the following week, were well packed and in excellent condition. I am pleased to have received them as they were a birthday gift from my wife. However, I must say that I am not totally comfortable with my experience and would never again order anything from his website. My advice is if you experience problems with your order phone Mr Moosavie on the number above (if he retains this) and have a chat to him. Second suggestion is if you wish to purchase any of the items sold on swisstool.co.uk give it a miss and buy from Amazon, they guarantee all orders and are a totally reliable website who I must say have cheaper versions of most things Mr Moosavie sells.
fedup
Mar 07,2011Same as others, taken my money, no goods recieved, no reply to my enquiries, was relying on it for a birthday gift so very annoyed they do this to people, just informed credit card company and they are sorting it out for me
francesca
Feb 28,2011pretty much the same treatment as everyone below. still nt receievd wat ordered evn tho iv email countless times. i have paid for my item so i dnt really kno what to do :s any body able to advise?
Paul
Feb 19,2011did not recieve good and can not get in contact with them, they basically stole my money so i am goin to contact the police. I live near where their business is so hopefully will have success
Camille
Feb 09,2011I ordered an engraved knife and the item was delivered to my home but I wasnt here so it was sent back to sender. I've tried looking for a telephone number to contact them but there is no such number! So the item was sent back to them but it was never returned back to me and I would have gladly paid for shipping again. I've emailed them 5 different times with no response. I have no idea how to get them to respond and I just want my damn knife! So Im out 45 quid. What else am I left with to do? Worst experience with a company EVER!
vsb
Feb 08,2011I ordered a Swiss Army Knife as a leaving present (for someone who has now left!) and never received the item. I sent 8 emails to the company and never received a single response. The service is unacceptable. I have contacted my credit card company to open a dispute and hope to get my money back. I will also be reporting this to the supplier and Trading Standards. Avoid this company!
Mark Fellows
Jan 20,2011Has anyone ordered a swiss army knife engraved 'Graham Jones 20.01.11'? - swisstool.co.uk sent it to me instead of the one engraved 'Tom Brewer' I ordered. Perhaps we can arrange a swap without the aggro of involving swisstool? I've emailed them twice now without success, and given the reviews I've read here, I'm now concerned. Please contact me at [email protected] if you can help.
Victoria Thornber
Jan 09,2011I have just found this website after I too was looking for a phone number for Swisstool. I ordered a Swiss champ engraved knife just before Christmas for my boyfriend. Whilst I did receive it on time, I have been charged for it twice i.e. ~£100 has been taken as opposed to ~£50. I have emailed twice about it and had no response. I am extremely dissapointed by Swisstool's service and will not be using them again. I will try to contact Hamid but I dont hold much hope in getting my money back from Swisstool!!! Honest advice - Use a different Victorinox supplier.
Alun Rees
Jan 07,2011I paid for the product nearly a month ago, there is no sign of the knife (intended as a Christmas present). Nobody responds to emails, there is no telephone number. Very very frustrating and time consuming.
S Dodd
Jan 03,2011Swiss tool. Why did I bother. Admittedly the products arrived with no fuss, but I needed to exchange one of my items. I have had no response at all from this guy and after reading the reviews I would be very surprised if I do. Please prove me wrong! The fact that there is no contact number on the site should have been a big warning to me. Please do not trade with this site. I have contacted Victorinox to see if they can help me and I have also sent them the link to this review site suggesting they consider if they should really have him as a uk supplier.
Richard
Dec 28,2010It would seem alot of people are not happy with Swisstool. My wife ordered a knife as a Christmas gift then I read the reviews so suspecetd we would have alot of trouble. Product was great - just as ordered. Even though ahe had asked it to be sent second class Swisstoll upgraded it to Recorded Delivery without being asked ensuring it arrived before the 25th December. I would recommend it and use it again. It is true, however, they do not have a contact telephone number - SwissTool please take note. You could get rid of most of your bad reviews if it was possible to speak to human being. If SwissTool have changed Ownership they should publish the fact on their WebSite If still concerned pay bt Credit Card and have product sent by Recorded Delivery - any issues credit card would have to refund.
Richard McCort
Nov 29,2010After patiently waiting 6 weeks for the item that I had paid for, I attempted to contact the company to see if there was a manufacturing problem. No reply, after several emails via their own website and from my own email, all without a reply, as well as no reply to a postal enquiry, whilst searching for a phone number to call them directly I found this site. I emailed them again (including the email for Hamid from this website) including excerpts from their own policies including their promise to reply to communication efficiently, again to no avail. but my threats to pursue the matter with trading standards etc and citing this website, must have had an effect, after just over 2 months i received the item, but no other communication was ever received. i was after a specific item which i had only foiund on their site, so if you must buy from them, definitely use a credit card so you are protected. I suspect the positive reviews posted on this site are from the company itself so do not trust them.
Keith
Nov 20,2010Paid for a knife with an engraving. I received a knife with a blemish on one side and no engraving. I have e mailed 3 times and no reply. The web site looks proffessional but dont be fooled.
Sue H
Nov 19,2010Ordered product on 16/11/10 and my order arrived 18/11/10. Unfortunately wrong item was sent. Contacted by email but got no reply - started to panic a bit after then reading all the negative reviews. Used phone no posted by one of the other buyers and was able to contact Hamid straight away. He had already sent out the replacement item with a stamped addressed envelope to return the wrong one. Replacement item arrived by recorded post the following day. So overall very good service - the problem seems to be that the company are just no good at replying to emails, but if you contact them direct by phone the service is fine.
thegamer
Oct 28,2010i ordered a product over 2 weeks ago and the status is still queued. i have sent 3 or 4 emails to them and have received no reply. My account however was charged immediately. i spent almost £50 and am worried my product won't come. However i might also add that another order i made did go through fine and was as stated on the website. As mentioned in a previous review i may just be that the company is poorly run. That however is still no excuse for the lack of communication bewteen the company and the consumers as many people have experienced. I have sent an email to Hamid's email and have contacted consumer direct.
h
Sep 15,2010I HAVE JUST MESSAGED WATCHDOG ABOUT THEM IF ANYONE WOULD LIKE TO ADD TO IT FEEL FREE. Order not delivered, money taken. Reported to trading standards Complete scam artists. Avoid them
rich
Aug 26,2010I have no complaints with goods ordered and delivery was on time , even with engraving been done on it, the only thing i wasnt happy with is that all comunication seems to be via email , which i found is quite poor, when i wanted some info on my payment ,there was no reply. like another person said on here, if i would have seen the feedback before ordereing i would have gone somewhere else,i hope swiss tool uk are trying to sort all there issues out.
Nima
Aug 25,2010I'm glad I found this review website after I ordered from swisstool.co.uk. Otherwise I may not have ordered ! I ordered and received three products, Classic Alox silver, A black belt pouch and a swiss card all in best shape and condition as expected. I have no complaints and think this is a legitimate website.
Ian R Ladd
Aug 16,2010This is the third time that I have ordered from Swiss Tool. My last order was placed last Thursday for a Swiss Champ knife, my name to be engraved and a black leather pouch to keep my knife in. Very pleased to say that all my items arrived this morning. I had read the reviews on here, and feel very sorry for the people that have been left with nothing, I must admit that I very nearly did not order at all, it was only because I paid with Visa that I knew that if anything went wrong I would get my money back. I hope the problems of the past have been resolved as I certainly have no grounds for complaint.
T
Apr 24,2011Ordered two items, both listed as "in stock". After 7 days the order was dispatched (and arrived soon after). No reply to my inquiry about the oder being shown as "queued" for a week. On the plus side, the goods arrived. On the minus side I wasn't left with a good feeling about the business: Many links in the terms of business didn't exist Slow to dispatch Quick to take the payment No response to contact form on site No telephone contact details