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Reviews 857
Mrs Rowley
Nov 07,2016I've had a brilliant service from gas superstore,they also recommend the company TAS for the installation who where fantastic they replaced my oven and hob with a free standing cooker,a very professional competent and clean service I was over the moon with how it all looked.100%satisfaction from start to finish.
Dorothea Gorman
Nov 07,2016Update: Product finally arrived months late and damaged. Have had to buy a whole new cooker hood from a different (reputable supplier). After sending through pictures of damage I was advised that I was wrong and the damage wouldn't have been caused in advance of delivery and I could get no refund. Shocking service and supplier. Dealing with The Gas Superstore has been a terrible experience. They have my money but I can get no response to several emails and phone calls over the past 2 months as to where my order is and when it will be delivered. I have seen similar reviews on this website now that seem to elicit a response so hopefully someone at the company will now contact me to confirm my order is cancelled and refund actioned.
Emma Galley
Nov 07,2016Ordered a Hotpoint fridge-freezer on 9th October 2016 and selected a delivery date of Saturday 22nd October. Gas Superstore took the funds from my account on 20th October. At 2pm on Friday 21st October I received a call from you, telling me that my order would not be arriving the following morning as it was not, and had not been, in stock. The fact that I was not told about this in the 2 weeks prior is unacceptable as I had already disposed of my previous fridge-freezer in readiness for the delivery. I was then informed that the fridge freezer would be in stock over a week later on the week beginning 31st October. They could not be any more specific. After speaking to my partner about when we would be able to receive a new delivery it took us 3 attempts to get through to anyone was on hold for a total of 1 and a half hours in the process which again is unacceptable. When we finally got through they then changed their story about why the item was not available previously saying that it had not turned up on the delivery from Hotpoint. We agreed for the fridge freezer to be delivered on the 1st of November however once again on the 31st October I received a call saying it was not going to arrive with them until 1st November so could not be delivered on that date. Unacceptable. I had booked holiday from work in order to receive this order which once again failed. I rearranged for the delivery to be on Saturday 5th November and after ringing on Friday 4th November for them to confirm it was coming I finally received an expected slot text message. On the day of delivery I was at home and waiting from 7am (my slot was 7am-10am). I ensured I was near to the door so I could see anyone arrive. At 10.24am I rang to find out where the delivery was, I was told it was on its way and the driver was in the area but must be held up due to traffic – the customer support assistant rang the driver and could not get through but left him a message to ring me asap. At 12.19pm, still no call, no sign, I rang again. This time I was put on hold again whilst they spoke to the transport team – however I was disgusted to find out that apparently he had already tried to deliver but no one was at home. Untrue. Furthermore, he had then tried to ring me on my mobile. I had received no calls at all. Once again, untrue. I have now agreed to delivery on Tuesday 8th November – once again taking time off work. As I do not believe that you actually will deliver I expect a full refund immediately if it does not arrive on the day. Please confirm this. Your prices may be low but this is not an excuse for failed customer service. I will update this review on Tuesday.
David Gardner
Nov 06,2016I ordered a Fridge Freezer from Gas Superstore. The pricing was good and the customer services pretty good too. I had somehow managed to order it twice but they picked up on it, called me and cancelled one. That was good of them. On delivery day (yesterday), the 3 hour time slot came and went. I gave them a call and they said everything they could see showed it was still coming and possibly delayed. She seemed confident. If you take a look on my other reviews for Currys/Know How, you will see that this is the same day I was having a truly terrible experience with them on a Washing Machine. So, what was the difference? Firstly, she seemed confident and attentive. Currys were all "don't know innit". The big difference though was 2 hours later, a knock at the door and a very apologetic father and son delivery team were standing there. They had a nightmare with London traffic but were determined to get to every house no matter what time even if people had gone out for their Saturday evening. They were fast and courteous unloading. Gave them both a cuppa in a takeaway cup and off they went. Their manner and determination was a real positive and a credit to Gas Superstore. The Fridge is great too. The difference between them and Currys is night and day (Currys so far no-show on a 12 hour and a 4-hour window, have installed and left a £600 washing machine with a pump clearly not working,water not draining, exit hose bone dry). Gas Superstore late through traffic but got it here even though it was late.
Nicola Williams
Nov 05,2016We ordered our fridge freezer on 17/9 and have still not received it. The company is impossible to get hold off. They do not answer the phone or email. After weeks of trying we got hold of someone who said that the fridge freezer was sitting there unassigned. We were told it would be delivered today and no sign. If you speak to anyone at the actual store they are rude and tell you they can't help you. Terrible. When it finally turned up the delivery man was awful. He told us they would take it into the house. When we said we understood that we had paid for this service he suddenly discovered that it was dented so he said he wouldn't be able to take it out of the van! We have requested a refund and have been told that it be will with us in 3-5 days. Here's hoping. For your own sanity don't touch them. Cheap price means cheap service. After 5 days of waiting still no refund so no surprise there. The gas superstore seem to be living up to their appalling reputation. They are claiming that they need to wait until they check that the fridge freezer is in their warehouse! Given that it was never taken off the lorry I find this amazing. Their replies are meaningless and I'm beginning to think that they may be just keeping our money. Stay away from them at all costs.
Linda Pugh
Nov 05,2016Ordered fridge 3 weeks ago picked a delivery date and waited ! No contact from company the fridge didnt arrive! I rang customer services 20 mins later it was answered by girl called Lottie . I was told it was out of stock and was given another date that it may come into store following week. No apologises for my husband taking day off work no apologuses for nobody getting in touch! And hey guess what fridge still hasnt arrived no contact again so i rang again after 20 min wait was told by lottie that purchasing would ring hotpoint and find out when it was due in stock and call me back!! Two days later still not heard anything!!!! This fridge is available on other websites so am going to ask for a refund .... however long this will take!! Basically this company takes your money and doesnt deliver!!!!!
Greg Gale
Nov 04,2016Having read some of the nightmare reviews on here after ordering our new SMEG fridge/freezer, I had reservations about the chances of a successful delivery. We took advantage of the 0% finance deal which was very quick to process and delivery of the goods took place just two weeks later. If you're happy to wait a while for delivery and save a lot (we saved circa £200) then I'd recommend The Gas Superstore Ltd.
darren
Nov 03,2016they happily took my money for a dishwasher, then stated it wasn't in stock. I cancelled the order but haven't received the refund some 5 weeks later. No comms and despite numerous emails, I have had nothing back. I have now had to apply to the small claims court to get a refund. I cant stress enough NOT to use this company!!!
Mrs O
Nov 03,2016I ordered a washing machine online on a Thursday as it was showing in stock for next day delivery. After I paid I got a phone call from Gas Superstore telling me the product was out of stock. They told me they would deliver it to me on the Tuesday. I waited all day but no delivery. I called them and they told me the delivery hadn't been booked and in fact the item was in stock all along. They told me they would send it out for delivery the next day (Wednesday ) between 2.45 and 5.45 pm. Surprise surprise no delivery and no-one will answer the phone. I would NEVER use this company again and would suggest other people think twice. They take your money and don't supply the goods, what is going on ? Worst shopping experience in a long time. Very poor customer service and I am disappointed at the inconvenience caused to me by having to take time off work. I will now be seeking a full refund so that I can spend my money with a reputable company. If I don't get a full refund immediately I will take it further as this is equivalent to theft !
Lucy
Nov 02,2016I was worried when I couldn't get in touch with anyone at the Gas Superstore and read the reviews on here, but I ordered a fridge freezer online, picked a delivery day (Saturday as well) and on Friday received a text with a time slot, Saturday received the item (30 mins late but still it arrived). Its brilliant, and the best price on the internet. Thank you !
Rachel hercock
Nov 02,2016Easy to complete order. Able to book delivery date. Received message prior to delivery and cooker arrived at stated date and time. Very pleased with appliance.
Stephen Woods
Nov 01,2016I have been trying to call and email them all day, phone always busy and no reply to any emails. I want to cancel my order and have a refund. I only ordered on Sunday over the internet so this should be no problem. The only problem is they do seem to want to engage in any form of communication. Please reply to an email, have phone lines that work or call me. Update. They contacted me in the early evening and refunded the money. So I have changed my star rating from 1 - 3. I would suggest they make better arrangements for their phone lines and email support.
chris halford
Oct 28,2016Ordered a fridge freezer on the 11th August, paid for it and was then informed it was not in stock. Eventually delivered on 6th September by a male wearing a combat suit who could hardly speak English. Fridge badly damaged and returned on the same day after delivery man dragged the appliance across my kitchen and dining room floor, damaging both. I sent photos immediately. On the 13th September I was asked to provide and send 3 estimates for the damage caused. Here the story ends. I have tried phoning-no reply. Chat - no chat but leave your number and we will get back to you. 17 emails I have sent. NO REPLY!!!!! Sales you are quick enough to take peoples money when you don't even have the items in stock. Customer service just doesn't exist. It is now the 28th of October and they haven't had the manners or courtesy to even contact me in any shape or form. WHAT AN UTTERLY RUBBISH COMPANY Replied to Amy one week ago. Still no acknowledge or contact. These replies informing customers that their problems are being looked into are just to try and make the company look good. THE COMPANY SHOULD BE NAMED AND SHAMED ON SOCIAL MEDIA Its now two weeks Amy since you said you would look into this matter. Am reminding you again. I need this problem sorting out. I have done as you said - You have photos of the damage done along with 3 estimates which were asked for in September. WHY CAN YOU NOT contact me are you all robots. Finally received an email on 17th November telling me that a decision would be made that day. WRONG!!!!! It is now the 22nd of November THIS COMPANY IS PAST A JOKE. I am now seeking legal advice November 24th. Received an email today stating they are not responsible for the damage done to my floor covering due to a clause in the Terms and Conditions. "IT IS YOUR RESPONSIBILITY TO PROTECT ANY FLOOR COVERING TO PREVENT DAMAGE WHILE THE PRODUCTS ARE BEING SITUATED IN PROPERTY" Product was so badly damaged-it was being returned. If product had been undamaged then the damage to my floor covering wouldn't have happened!!! Damage caused is going to cost between £450 and £600 to replace. This wonderful caring company does not want to know. HELLO-why did they ask me to send photos of the damage and provide estimates. ? Please would be customers-beware their prices might be competitive but that's because of the interest they make by making you pay week or months before you might get your goods. Watch this space December 4th All communication now stopped AGAIN from Marin Coles. Last heard from him on the 24th November. He promised he would sort this problem out for me. So last week I contacted Paul by EMail ANY QUERIES WRITE TO PAUL. What a joke. Can somebody from this joke of a company HAVE THE COMMON COURTESY TO SORT THIS PROBLEM OUT!!!!!!!!!!! On February the 1st I was FINALLY reimbursed but only after I wrote to them and threatening to visit their showroom and let all of their would be customer know how I had been treated. GOOD LUCK TO ALL THE OTHER SUCKERS WHO WERE TAKEN IN BY THE COMPANY WHO TOOK YOUR MONEY KNOWING FULL WELL THAT THEY COULD NOT DELIVER
Paul Luckman
Oct 28,2016Ordered a microwave not in stock said it would be a week, well 3 weeks later still not in stock, cancelled order asked for refund by phone and email, customer services do not pick up the phone or reply to emails, sales were reasonably helpful, but never kept informed,I would say only order if in stock.
mrs judy carr
Oct 27,2016I was very impressed with the service we received when we ordered our electric fire. I phoned the order through as I had reservations as had read some bad reviews but I would certainly recommend them to anyone as they fulfilled everything they said they would
Steve Marsh
Oct 27,2016I ordered a dishwasher on Monday 24 October with promised next day delivery and an email promised with delivery times the following day. No communications after that and on calling to see what had happened they tell me the order hadn't gone through, but had now processed it and I could expect delivery "soon" - but not next day. After a few calls over the next 2 days (average wait on hold 15+ mins) I find out they are out of stock and was promised a call to resolve. I have tried 3 times today and last wait was >25 minutes and still no response so I have given up. Just want my money back now.....
Serguey Valkov
Oct 27,2016Placed and paid for tefal pan set 16.10.16 eith promiced delivery within a 5 days. Now is 27.10 and no pans. No reply to my emails. Non existant costumer services person as i have spent 1hour and 15 min listening to a recorded message. Family run bussiness- its just a case of no family left to run it. Comtacting paypal for a refund. Dont bother ordering from them.
Saiedur
Oct 26,2016Ordered an item 3 weeks ago. Took my money but no delivery and no communication from them. Never picks up the customer service line. Have emailed them for a full refund. Let's see how long that takes. Saiedur
Ian Boulter
Oct 26,2016I made an order online last night and realised I had mistakenly listed the delivery address as the billing address. Easily done as it is already ticked on their site.You can't change these details online so surely it would be easy to contact them to change such a simple thing. Oh no, I have been calling their customer service all morning. No answer. I have contacted their online chat service to be told that is only pre sales only. Finally got through to their sales line to be answered by someone who abruptly told me that they couldn't help and said he would put me through to customer services. i told him I had been ringing them all morning but he just switched me without asking to the very same line I had been ringing. Guess what, fifteen minutes later and I am still waiting for an answer. I wouldn't mind so much if the fire I had ordered was for me but it is for my Father in law who is due out of hospital after a serious operation and will rely on this for the coming winter. I now have no faith that I will get this product when and where I need it. I am amazed a company can operate like this. Don't bother being an online business if you can't handle it.
64-72 Hinckley Road, LE3 0RD, Leicester,
http://www.thegassuperstore.co.uk
Pete Clarke
Nov 08,2016On the 22/10/2016 I was looking to purchase an Evonic BANFF3 electric stove. I did some research online and The Gas Superstore came up with this product available. It is an Official looking website promising free delivery and said to call for a price. I spoke to the sales department (I have the name of the individual) who gave a price of £643.50 and confirmed this included the remote control which is normally £80.00 extra. To put this into perspective the equivalent nearest price I could find for this combination was £920.00 so a massive approx 30% saving. They did some checks while I was on hold and confirmed they had one in stock and it was available for next day delivery. I placed the order over the phone paying with my debit card (I should have paid credit card to protect myself). I booked in delivery for the 31/10/2016 to enable me to book the day off work as in fact next day delivery was not convenient for me. I was advised I would be emailed and texted a 3 hour delivery slot the evening before or first thing that morning of the delivery. I received an invoice by email with details of the order that looked satisfactory. The money left my account on the 24/10/2016. On the 29/10/2016 I contacted the sales department at the company. I had seen some of the reviews on Trust Pilot so wanted some reassurance it was going to be delivered when stated. I spoke to someone who was very helpful. They immediately pulled up my order and confirmed the order had been processed and was due for delivery on the 31/10/2016 citing the same advice I would be notified the evening before or first thing on the morning of the delivery. On the 31/10/2016 it had got to 0930 hours and I had not heard from the delivery driver with my 3 hour slot. I immediately called the sales department (I have details of who I spoke to) and they said, “HAS SOMEONE NOT CONTACTED YOU, THE ITEM IS NOT IN STOCK AND THEY ARE HAVING TO ORDER IT IN”. No – someone had not spoken to me – and I explained I had been lied to twice. I now realise the sales department would have said anything to take my money. So I insisted on a refund and demanded to be copied in on an email to customer services (I had already tried calling customer services but no answer and hung up after 30 minutes on hold). I did receive this email – instructing a named person in customer services to process the refund and to let me know when it was done. I did not hear anything so tried calling customer services and did eventually get through to someone after persevering for about 30 minutes. They checked my order. Stated that the refund had been processed at 0940 hours and I should receive the money in my account in 3-5 working days. 08/11/2016 Now over 5 working days later. No money received In my account. I have called customer services as soon as the company opened at 9am. The phone was answered quite quickly and I spoke to the same male who had stated the refund had been processed at 0940 hours 31/10/2016. He stated that there had been a system error last week which had caused a delay of 2/3 days and that if the refund was not in my account by tomorrow then to call back! I asked for an email with proof the refund had been processed (ie copy of receipt / transaction ID etc). He put me on hold for a few minutes and stated the ‘back office’ would email this across to me straight away but couldn’t be done while I was on the phone. At time of writing I have not received this email with proof of refund or in fact the refund itself. GAS SUPERSTORE PLEASE SORT THIS OUT AND ESCALATE IT. CUSTOMER SERVICE IS SO IMPORTANT. I WILL UPDATE THIS REVIEW AS SOON AS HEAR ANYTHING FROM THE COMPANY OR ACTUALLY RECEIVE A REFUND. Update: Since posting the review I have received an email from the accounts department confirming the refund has been processed and will be in my account in 3 to 5 working days. While this gives me some hope - does this mean I was just lied to about the previous refund ?! Update 11/11/2016: Full refund now received in my bank account.