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Founded in 1932 by Ole Kirk Kristiansen, and based on the iconic LEGO® brick, the LEGO Group is one of the world's leading manufacturers of play materials.
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Reviews 776
Miriam
Apr 06,2023Acquisto di dicembre presso pv centro commerciale Adigeo.... Sostituzione di un lego dei tre acquistati negata....trattamento superficiale e zero professionalità da parte della commessa e della responsabile negozio. Chiesto supporto on line mi hanno fatto restituire il prodotto tramite corriere e poi il nulla.. Servizio e serietà non esistono! Mai più acquisti LEGO!
Gabriele Marinone
Apr 05,2023Spedizioni rapidissime e un ottimo sito su cui acquistare.
Vic
Apr 02,20233 times now we have been to the lego shop on the Trafford Centre and every time it is closed before the official closing time. It's not like we want to spend our hard earned money on this rubbish but the kids want it and we are willing to do so. Extremely poor customer service and a staff member just smirked and shrugged at the door tonight. Not impressed at all
Jacqui
Apr 01,2023I have used the Lego website for ordering many an item, my sons are just obsessed with Lego! Items have always arrived safely, well packaged and in excellent time!
Yolanda
Mar 30,2023De todos los atención al cliente a los que he acudido, sin duda el mejor,en trato,rapidez, solución, etc...en todo. Y eso que ha sido todo a través de e-mail. Mis niños pierden piezas de Lego, lo que es normal,pues pedí 98 piezas de REPUESTO de diferentes juguetes de LEGO, me las han enviado TODAS,SIN COSTE Y SIN GASTO DE ENVÍO alguno. En menos de dos semanas. El mejor servicio que he visto en mi vida. Se nota que es una empresa de verdad. Huelga decir, que yo tenía las ref.de todas las piezas y las instrucciones guardadas pero aún así un 10 en todo.
G.F. Gokce
Mar 29,2023Levenslange blokkade voor de Lego webstore gekregen. Lego heeft mij een levenslange blokkade opgelegd, zonder schrijven oid. Ik bestelde voor mijzelf en voor mijn ouders. Maar dit mag niet, ze staan niet open voor uitleg. Echter mijn ouders zijn digibeet, hoe moeten zij dan bestellen? Lego webstore discrimineert m.i. en heerst. Schande vanuit Denemarken. Ik hou van Lego maar walg van hun rechtlijnige ideeën en acties. Bovendien verpakken ze de sets sinds 2021 onvoldoende beschermd, waardoor veel sets relatief vaak (fors) beschadigd aankomen. Hoewel Lego beter moet weten... Lego webstore misdraagt zich en kan zich dit door alleenheersing permitteren... Lego webstore is m.i. belust op winst en willekeur. Bestel liever elders zoals bij Amazon.de, Amazon.nl en Bol.com waar men respect voor de klant heeft. IN mijn ogen verdient Lego webstore niet eens een ster, maar 0 sterren.
Revan Ski
Mar 29,2023Drecks Verein. Liefern völlig zerbombte Kartons, keine Ahnung ob da überhaupt noch alles drin ist. Bei drei Annahmeverweigerung auf Lebenszeit gesperrt und ich habe keine möglichkeit diese bescheidene Validierungsprüfung zu umgehen. Missgeburten Laden das nichts geschissen bekommt und den Kunden die schuld dafür gibt.
Matthew H
Mar 29,2023DPD screwed up delivery of my Lego order and insisted I contact Lego about it, despite it being DPD's mistake. I used the web chat on the Lego website and almost immediately got through to a human operator (Madison - thank you!) who was really friendly, helpful and understanding, looked into what happened and quickly arranged to send out a replacement order. I was fully expecting to spend days sorting DPD's mess out, so thanks Lego for being so awesome!
Noah Gresham
Mar 28,2023Like everyone else .. same story! no communication from Customer Service .. wont answer emails or calls! A joke of a business! Shame as everyone loves the products.
Jensen Pearson
Mar 26,2023My son was trying to eat the lego so can you make the lego biger
Disgruntled
Mar 24,2023Do not subscribe to anything to do with Lego. You will get spammed forever. I e been trying for over a year to have my details all removed and still get emails.
jonas van leeuwen
Mar 22,2023geweldige service bij mij ging er een steen kapot, ik ging naar de klantenservice van lego en ik had binnen 5 dagen al een gratis nieuwe steen Bedankt Lego!!
Anni Wegele
Mar 22,2023Man verzichtet auf Instruktion auf Papier wegen des Umweltschutzes. Was führt zur Senkung motorischer Fähigkeiten für Kinder. Und selbst produziert Lego aus Plastik was zur Umweltverschmutzung führt. Doppelgesichter👎
Felipe T
Mar 17,2023BE CAREFUL WITH YOUR PURCHASES!! I made a purchase on February 15th in the amount of 68.00 pounds soon after the purchase was paid for it was canceled by LEGO and until today they have not refunded me the money, a month has passed and until now I have not received the refund my money!! This company does not respect its customers! I've contacted you several times by email and so far no one has resolved anything!!!
Griffin B
Mar 16,2023I've been a fan of Lego since childhood, am a Free Minded Builder, and have amassed a decent collection of pieces through pick a brick as an adult, most of them since 2013. My problem is their current recurring problems with their pick and delivery system. Bad enough they've separated pick a brick into Bestseller and Standard pieces, and you get Bestseller pieces way before Standard pieces. But then, I can't track the Standard pieces order because it's all under the number of the Bestseller pieces. Then, to go from 28 business days for Standard pieces to 40 business days tells me something is seriously wrong in Denmark. WAY before Christmas I placed a pick a brick order, expecting it to arrive before Christmas, but alas, I didn't get it till well into January. Currently, I have yet to receive the Standard pieces from an order I placed on February 4th. Chances are I may not see it till the end of this month, or longer because customer service says they have no definitive date when I'll get the pieces. Said they're working problems out with new system. Then behind that one, I placed another order, (foolishly unaware of the huge delivery delay) and I believe I may not say that order until end of May or beginning of June, unless by some miracle they get their act together. I currently have a partial build, started last month in anticipation of timely receipt of February 4th order. I'm a little beside myself with frustration, but it won't stop me from ordering. This review stands a chance to be updated at a later date... 4/4/2023 It's been 61 calendar days and 42 business days since I placed the order I FINALLY received today.
Henrik F.
Mar 13,2023Bestilte Pick A Brick og der står på bestillingen at der går mindst 2-3 uger, men pakken lå i postkassen allerede efter 1 uge. Super service.
Mark Eggar
Mar 12,2023A week later and still waiting for my order. DPD email this morning said it would be delivered today, but on tracking says it’s delayed due to “unexpected issue in area”. Far too vague a message. Ultimately parcel has not arrived. Lego have chosen a poor partner for deliveries. Very unhappy. Shocking experience.
Rosie Jarrett
Mar 12,2023its not lego i have a problem with , but i pre ordered an item and 3 weeks later its still not arrived!!!! tracking says DPD have tried to deliver! Im house bound so don't go out !! I am now trying to establish when my item will arrive and there is no help it's disgraceful DPD shame on you !! and Lego use a different company
Einmal und nie wieder
Mar 11,2023Bestellung zum Valentinstag rechtzeitig erfolgt mit Ware "auf Lager" Drei Tage später "Bestellung bearbeitet" (ein Tag vor Valentinstag, werde in ein paar Tagen versandt. -> Anruf beim Support (freundlich): Derzeit noch nicht wieder da, aber die Bestellung geht in zwei Tagen raus, wenn neue Ware da sei." -> Wieso war sie dann erst grün / auf Lager? Artikel kurzfristig im Laden vor Ort gekauft. Stornierung der Bestellung nicht möglich, da schon in Bearbeitung zum Versand.... Artikel Tage später per DPD (unmöglich für Privatkunden) im Shop angegeben. Lagerte dort 6 Tage -> Seit zwei Wochen wurde er wieder abgeholt von DPD, Geld ist noch immer nicht da. Anruf bei Lego (wieder freunlich, immerhin): Die Bearbeitung der Rücksendung / Lieferung könne bis zu 15 !! Werktage in Anspruch nehmen. -> Einen Monat nach diesem verkorksten Versuch ist das Geld noch immer nicht da, in der heutigen Zeit eine Frechheit, war das erste, einzige und letzte Mal, das ich hier was bestellt habe.
Raja Sekhar Bandaru
Apr 07,2023Pathetic response time. No one picks calls. Delivery time shown on the website is just some random number and Lego don't take any responsibility on it. Recommend to just buy from local shop.