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Reviews 770
Eric
Aug 21,2020I moved away 12 July 2020. They are still billing me for gas. The latest email from them after the usual delay confirms “the switch was completed successfully but our system still shows you on supply” You Just could not make this up. They do add the issue should be sorted in 5 to 10 days. I won’t hold my breath. Just awful.
Warren
Aug 21,2020Still waiting for a response to my problems transferring, terrible customer service, if you’re looking for quick responses don’t hold your breath
Mako
Aug 21,2020After several times to contact them just to solve the problem they neglecting the formal complain letters. The worse company have every seen.
Susan Mowbray
Aug 21,2020I've recently renewed with Tonik because their prices were roughly same as best buys. Tonik have communicated well by email. As I was in credit, they automatically reduced my direct debit to bring down my credit balance in line with the new tariffs.
Charlene Dolan
Aug 21,2020Brilliant company. So so cheap. Feel like I’m doing our bit for the environment with the 100% renewable energy!!!
EF
Aug 21,2020Competitive prices however customer services communication is poor, I’ve emailed twice now In regards to direct debit instructions, once 10th August and then again to chase on 13th August & absolutely no response received.
Keith Robinson
Aug 20,2020I dont miss the daily update of billing as it never marched my usage. Your billing is a bit slower but the deals still make it worth staying.
Samuel B. Shaw
Aug 20,2020Good, cheap tariffs, but very poor levels of communication and customer service. Emailed them back in May and only just (late August) heard back about a refund. Would not recommend.
Kathryn Summers
Aug 20,2020I had issues with my bills not being produced for several months due to the implementation of a new billing system. I emailed (as requested) my question as to when bills would be produced and did not receive any response. 2 months ago I changed tariff and was advised I would receive an email with the new contract details and also how to claim my free boiler service. I have never received this either
Flo M
Aug 20,2020Do not use this company for your bills! Picked Tonik due to their competitive prices and this was the worst mistake I have ever made. My partner and I live alone in a small house and have been paying the exact same amount for winter and summer months (more than double what a family of 4 pays) so when queried I am told this is due to ‘account debit’ and a high consumption in March. March was the hottest month of the year, we were not home and heating has not been used since Feb. Email tone is rude and not willing to help and just advising we are in debit even though we have always paid high rates to them. Clearly trying to con people to keep the business afloat, awful especially during the current pandemic where money is extremely tight. AVOID AT ALL COSTS.
Stephanie D
Aug 20,2020Always happy with your service :)
customer
Aug 20,2020Had some issues with billing from Feb to May. They were taking payments but account was showing large credit balance which did not change month to month, so was unable to track my usage. Ended up having to email them, as they then gave only a couple of days notice to say they were putting the direct debit by £20 a month to cover the last two months of contract.....where upon, I ended up being too much in credit again! For this reason, I have dropped one star. Having said that, although it was flagged up that other customers were also having billing and switching issues, their renewal price was competitive, so have stuck with them for another year. So far so good and hoping this was maybe an issue exacerbated by lock down due to the Covid pandemic.
Lisa Hooper
Aug 20,2020Terrible communication. Do not switch to this company. I have been with them for about 2 years and used to recommend them. Despite my account being in credit they put my direct debit up by £18 a month, tried contacting them and go not reply after constantly chasing. After 2 months of chasing I had enough and decided to switch providers. Again been chasing for my final bill and nothing from them, I am sure they will owe me money as well and goodness knows how long I will wait for them to refund that. Please do not switch to this company, I would rather pay a little more and get better communication. Covid affected everyone and I know they have probably been working from home but they can still contact their customers and respond to emails and phone calls. DO NOT SWITCH TO TONIK.
Debra Loynton
Aug 20,2020Since new year customer service has gone downhill greatly.
PD
Aug 20,2020Applied to transfer to Tonik; after telling me I was now their customer I found out they had bungled transfer from previous energy company and it was delayed for two months. So I was still paying higher charges I had switched to avoid. That was sorted after a lot of hassle; Tonik provide an e-mail contact address abut never answer, just automated reply. Phone waiting times are 30mins plus and sometimes they just cut you off if they're finding your problem is too complex (as also noted by customers in other reviews). At end of a year they wanted to make a big increase in payments with no justification as I wasn't in debt and usage hadn't increased. So I changed supplier. New supplier advised not to close Tonik direct debit yet so they could take last payment/finalise my account. Then I found that Tonik continued to take several regular payments from my account EVEN AFTER I WAS NO LONGER THEIR CUSTOMER. After more long waits on phone got through to an OK advisor who promised to finally settle my account, close it down and repay the payments wrongly taken. This was done and that seemed to be the end of my hassles with these sharks. But no... Now, months later, last week I find a new direct debit set up by Tonik and another payment taken from me. I wait 40mins to speak to Tonik, explain the problem and then, Tonik admin annoyed at complexity of my problem, I'm cut off. And again Tonik ignore all e-mails. My bank tells me they are "a 3rd party" in this so can't prevent it; the only way I can stop Tonik from repeatedly setting up direct debits is to switch to a new bank account (with all the accompanying hassle) that they wont have the details of. I had already begun a formal complaint with Tonik but, again, they completely ignore it. next stop - energy Ombudsman. Tonik are the worst company ever and have STOLEN MONEY FROM MY ACCOUNT: yet they refuse to discuss this with me. And my bank says they can't stop them doing this again unless I close my account! Avoid Tonik like the plague. UPDATE; after more ignored e-mails and then threatening with Ombudsman a Tonik admin responds; he can't explain why all this has happened and admits he doesn't really understand why. But he states that Tonik actually owe me £70 which will be paid back to me. I have to remind him that Tonik are legally obliged to provide me with an actual bill so I can try to check the validity of their calculations - this he then does. I am now awaiting the refund payment. I've asked Tonik to erase all my details from their records in the hope that they don't at some future time again randomly set up a new Direct Debit and start stealing money from me. It is now 6 months since I stopped being a Tonik customer and I'm still dealing with this mess. And I haven't even received an apology from these jokers.
L Mellings
Aug 20,20203rd Year in a row i've renewed. I've shopped around and just could not beat my renewal quote once again. Never had any issues with billing, great service all round
Phil M
Aug 20,2020I have renewed with Tonik for the third year. Fortunately, i spoke with Birmingham based contacts during the renewal, had good service and competitive energy costs. However, over the last few weeks (August) i have been trying to sort out issues with my parents billing and lack of invoices since February, what a "nightmare". I appreciate times are difficult and people working from home, but just getting through to a Customer Service Agent can easily take 40 minutes plus and follow ups are slow !
Laura
Aug 20,2020Never had a reply to one of my emails in the two years I was a customer, when they had a 'system changeover' at the end of 2019 I was left without access to bills for 4 months, which meant that when things got back up and running they had miscalculated my usage and left me owing them £100. When I switched to a new provider and finally got someone on the phone, I explained that I would never use Tonik again and the agent actually laughed! There are so many providers charging a similar price nowadays for decent service and ability to provide meter readings on an app. I would choose any of them over Tonik.
Kelly Wheatley
Aug 20,2020For once we have seen our energy bills drop! As a family of 5 with kids who don’t always remember to turn off lights, we enjoy a warm house and can now feel free of high monthly energy bills. More importantly we know we are more green by having a 100% renewable energy source. The big brands we have all heard of haven’t been used by us in a few years since we discovered we can get greener cheaper energy!
Barry Grainger
Aug 21,2020Good website easy to review usage, supply meter readings and amend account details. Competitive energy prices. Good & effective communications. Easy to transer from previous supplier. Going into our 2nd year with Tonik and here's to many more. Would certainly recommend using them. If you need your spirits lifting, Tonik is a real pick-me-up.