Tonik Energy

Hosted by David Simmons

2.5 (770 Reviews)

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Reviews 770

2.5

Out of 5.0

S&S Lewis

Aug 20,2020

Great utility provider with very competitive tariffs. Excellent customer service.

M. Pace

Aug 20,2020

Absolutely hopeless. They stopped asking for meter readings in January 2020 and used their own estimates-which actually went down month by month- until I left them in early April. The bills were a mess because of this but I knew I was still in credit. I asked them via email to repay this credit ( ringing them was a complete waste of time) but after 3 months there was no credit payment, no final bill and no communication whatsoever. Funnily enough, once I involved the Energy Ombudsman, all at once I recieved a final bill and the credit I knew I was due but it took Tonik almost 5 months! However, I am still waiting for a promised £40 "goodwill gesture". I am pleased to see the back of Tonik and my new company is a lot cheaper. Never again.

Anon

Aug 20,2020

Quoted a month cost and within 3 weeks of signing up ie waited for 14 day cancellation period to end then added another 50% to the monthly amount. Account in credit ever since, now having to request a refund after closing account 3 weeks ago...Monthly meter request were random if at all. Don't even think abut using this supplier...

Lawrence Pilgrim

Aug 19,2020

Very good company to deal with, they don't usually bother you with unnecessary emails.

steve walsh

Aug 19,2020

I have an update on my previous review. After lodging a formal complaint with them and reminding them two weeks later that I would soon be able to pass it on to OFGEN they finally called me. We had a long and “frank” discussion during which I said what I really wanted to do was leave and get my money back but I didn’t trust them to do that. They have now agreed to set my direct debit for dual fuel to £6.95 a month. I’ve learn a valuable lesson, always file an official complaint. Just moaning at them makes no difference

Helen Aplin

Aug 19,2020

Really easy to renew my Tonik with a great tariff

Ann

Aug 19,2020

Your admin procedures need to improve. I left in Jan 20 & still receiving 2 bills a month. One with no charges & 1 with charges. Have brought this to their attention several times. Frustrating & unecessary

Norman Savage

Aug 19,2020

Outstanding value and service for the last 3 years.

RL

Aug 19,2020

Tonik have been very efficient during the year I have been with them. So much so I have just renewed for a further year!

Richard Wild

Aug 19,2020

My main reason for switching to Tonik is that it appears to be making every effort to be environmentally friendly. It claims that 100% of its electricity is from renewables, and that part of its gas is also from renewables. Tonik has a good customer rating, whereas some of its cheaper competitors did not. I struck a balance that suited me. Tonik is the first supplier I have experienced which uses smart meters. I have no problem with this, but I would like a clearer statement (quarterly, half-yearly, or annually) to show my power usage so that I could try to make reductions if/when necessary. Overall, I am very happy with the service I have received over the past three years.