Be Warned - this site is owned by ZATU games - who have a terrible reputation for selling pre-orders that never arrive. We didn't know that they were the same company until after checkout when our account showed a charge to ZATU. We went here as it was one of the only shops showing unstuck item that we needed for Christmas - with next day guaranteed delivery - we bought item. Over a week later, no dispatch, today I rang - to be told it should never have been in stock and that it was a system sync error. I can tell you having worked in online retail... systems only show in stock what you tell it, is in stock. The item should be "restock - pre-order" as soon as I heard this I knew I would never see the game, and demanded a full refund. Please do not be fooled!
My item never arrived and it was placed almost two weeks ago(13 days) the tracking number cannot be of use as the royal mail tracking facilities are in works so I’m unable to see where my item has gone I have emailed the company and haven’t gotten a response. Very poor experience shopping here
Item extremely well priced was packaged to perfection and delivered exactly when stated
I ordered two games which I have struggled to source elsewhere. The reviews were a little mixed and did make me feel nervous. However, this was plain sailing. I ordered, received a notification regarding confirmation and then further emails regarding dispatch and Royal Mail tracking. From purchase to arrive games came in 4 days in perfect condition. I never write reviews but felt I should in this case. Will definitely use again thank you toy street!
Dommage mais je ne reviendrais pas. J'ai passé une commande, un gros jeu et une broutille. Gros jeu finalement en rupture j'ai reçu ma broutille après avoir payé les frais de douane. J'aurais préféré qu'on me demande si j'etais tuojours interessé avant de me l'envoyer.
Great selection and great website. Placed an order arrived well packaged, ty dinosaur was amazing for the price.
Delivery was really quick. The item is really good my sister will love it
Great website, amazing selection of toys and gifts at a great price. Some really ‘different’ bits I haven’t seen before too. Would definitely be back and recommend to everyone
My grandson loved the Bing toys. We received them in a timely manner and just in time for his 2nd birthday. I love receiving updates via email on the shipment status. I'm very satisfied with your service.
Really disappointed in the after sales service. I ordered an item on Friday 23rd Sept - the toy was competitively priced and with the promise of 48 hour delivery it seemed a good deal....fast forward to 11 am on Weds the 28th and still no sign of the toy....a 7 minute wait to the "helpline" to discover the toy hadn't even been despatched.....over promise and under deliver = disappointed customer now going to Argos and paying £5 more but at least I'll get it today! Update: although it doesn’t change my review. I was pleased Toy Street took the time to respond and with Christmas approaching maybe I’ll give them another chance but allow plenty of time for delivery 😉
Excellent quick service, and I was delighted with the goods received.
Great seller Got exactly what I asked for. Thank you.
I placed an for my daughter birthday she loves it so much and will order from here again soon thanks again
Toy street are excellent fast shipping no haste and great pricing!
Ordered kitchen online, order fulfilled quickly even during a Mail strike. Able to build kitchen no problem, instructions easy to follow and all packaged up perfectly. Really sturdy kitchen, little boy loves playing with it and loves pretend play with his new kitchen. Cheapest place to purchase online.
Absolutely awful website! Ordered on Wednesday and have not received so much as an order acknowledgement, so no idea when the order will be dispatched or if it's going to arrive on time. Shockingly bad!
Sent me an email after the goods should have arrived to tell me they sold me items which were not in stock and now 3-5 days for a refund! Now got to scramble to find them from somewhere else cause it makes me look bad!
Website showed product was instock so I ordered in good faith. 2 days later I then receive an email stating the website was incorrect and the product wasn’t available. This is an extremely basic thing to get right and it’s now left me with a problem in finding an alternative. I won’t be reusing this untrustworthy company again
Order a board game paid through PayPal no issues fast delivery.
Tom
Nov 25,2022I ordered a board game and received a confirmation email with 48hr delivery, a week later I phoned up as I hadn’t received the game as was told it was out of stock