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Reviews 259
customer
Dec 11,2024Chat feature: very quick response from your team
Leslie M
Dec 10,2024Very easy to use, company has been helpful and very responsive.
Sandra Deich, Veterans Care Tr
Dec 04,2024We had an outstanding experience setting up our phone service, thanks to the exceptional personal service we received. The representative was incredibly knowledgeable and took the time to walk us through all of our options. Their patience and attention to detail made the entire process smooth and stress-free. We are very grateful for the excellent support and couldn't be happier with our new phone service as a Non-Profit!
Robert Smith
Nov 26,2024Great! Company!
Joyful
Nov 22,2024Prompt service. Helpful and the support was productive.
Tonya Murski
Nov 14,2024Customer Service Is Amazing! Spoke with Greg and he explained what I was not understanding, as well as taught me things I did not even know were possible. He was just beyond helpful!
Jonny Ortiz
Nov 12,2024My experience with Unitel’s texting setup has been one frustration after another. After waiting far longer than expected to get the texting feature activated, I was relieved when it was finally turned on, only to discover that it only supports outbound texts. Inbound messages—critical for two-way communication with clients—simply aren’t coming through and it's been a week. After following up again, I learned that the issue is still under investigation by their texting vendor, with no clear timeline or resolution in sight. The response that I keep getting on my Unitel ticket basically amounts to "don't call us, we'll call you". This delay in communication and transparency has delayed my new program start date with my clients, and each follow-up with Unitel just reveals more roadblocks. It’s been disappointing to depend on Unitel for a crucial feature that still isn’t fully operational, with no proactive solutions or updates. I hope others are cautious about relying on this service for time-sensitive needs.
customer
Nov 12,2024Every person was helpful. I had a few issues with billing and some call connections but so far so good.
Nancy
Nov 01,2024I keep having the same reoccurring issue where someone in your company needs to reset my call log. It is extremely frustrating.
customer
Oct 29,2024Fast and easy to work with.
IRIS S.
Oct 25,2024Expert guidance on setting up our company phone. Seamless and easy to use system for a reasonable price. The onboarding team member was from the US.
Barry Crays
Oct 19,2024Everybody that I spoke with was very friendly outgoing and knowledgeable.
Eric Williams
Oct 07,2024Friendly,right to the point & quick results
Ravelle Lawrence
Oct 04,2024Great customer support. They walk you through setting up and navigating the system and do much of the set up for you including setting custom greetings. It's easy to add additional phone numbers to your account and other changes can easily be implemented.
Jon F
Sep 07,2024Great experience from pre sales to support. The product is very easy to use and a great deal for the monthly subscription.
Christian Lozano
Aug 30,2024Listened to my concerns, answered questions promptly, went above and beyond to resolve a minor issue I was experiencing.
Bill A
Aug 29,2024Superb interactions with support when needed and very easy to setup and use. This is a high quality company with excellent services offered. Highly recommend!
Scott Carrera
Aug 23,2024Greg and Taylor are amazing, their customer service is second to none, they are both extremely responsive and super helpful; I wish I could give them both more than 5 stars.
customer
Aug 22,2024Greg was kind and helpful. He knew exactly what was needed. We talked through what I was trying to achieve and gave helpful suggestions. I am happy with the service I received!
RevUp Sports
Dec 11,2024Kristen was amazing and so helpful and patient. She walked through everything and made sure our setup was exactly the way we wanted it.