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Reviews 259
Miss H
Apr 06,2021Wendy was very helpful, professional, and an expert in the field. Thank you for being patient and answering the 1.5 million questions I had (not literally, of course.)
Rebecca P.
Mar 20,2021I just signed up with Unitel for a toll free number for my new small business. Their customer service is very quick, knowledgeable and helped me with ALL of my questions in minutes. The chat feature on the website is always available and so far I'm very happy with Unitel as my choice for a toll free number provider!!
Maryann Loncar
Mar 16,2021Frank was a great help to me. He is an asset to your company and I hope you treat him as well as he treated me today on our call. I have spoke to many of your employees and he was outstanding and stood out from the rest. I would like this review to be put in his file so you know what a great employee you have. A raise would not hurt either, just saying. Thanks again Frank! All my best, Maryann Loncar Polk St. Partners
Shereka Austin
Mar 05,2021I had a great an awesome experience with this company when I called I spoke with the agent Taylor and she was very helpful and knowledgeable of everything that the company offered and she also helped me to pick out the right vanity number for my business. I definitely will be using this company and referring order people to this company
Clayton Rogers
Mar 04,2021I had a great experience. I had lots of questions for Taylor Smith. She was very patient and helpful. I will continue to use this service.
John Harmon
Feb 19,2021I had the opportunity to deal with both the sales and service teams. Both representatives were professional, knowledgeable and in my instance showed great patience. I am new to UniTel Voice and I am sure the product will be as great as the personnel. As a startup business it is comforting to know that I have the support of a great team and a great product.
Debbie
Feb 16,2021I am a marketer so I know about good customer service... BUT, I don't know anything about setting up a phone system! I did research online and read reviews. In fact, some of the reviews on this Trustpilot page helped me make up my mind to go with UniTel Voice. I watched the videos and was able to pause the video and follow instructions for set-up - EASY! After set-up I tested and had some additional things I wanted to fix. I was able to find answers in their easy-to-navigate "Help Desk" page. Then I still had a few questions so sent some questions to their support email... I was shocked to get a phone call from an actual person who thought it might be faster to help me over the phone - it was!! With my permission, he was even able to make some small changes with my permission - again - EASY :). I am just starting out with one employee - me - but can see that I will be able to grow with this phone system and am very happy with my decision!!
Miles
Feb 11,2021The teams communication has been very good from my intro sales call through implementation thus far. While we havent fully begun using the platform the app seems pretty straightforward. It was a little tricky to set up the extensions, but if you take a little time to watch the tutorials and read the follow up emails anyone can figure it out
Vanessa
Jan 30,2021When I called today, I was overwhelmed with setting up a business phone. With all of the many options to choose from and finding the best fit for me seemed hard. However, the sales manager was very patient with me throughout the process. She helped make the process easier. She answered all my questions, even though I repeated them over and over again. However, it didn't seem to bother her, and she continued to guide me through the process. The professional customer service that I received assured me that going with UniTel Voice was the right decision. Thank you, UniTel, for a great experience.
Scotts Level Solutions /We Buy
Jan 27,2021I am very pleased with the UV Service thus far. Particularly with the professionalism of Frank Super who did a great job in helping me set my phone system up!
Eustace King
Jan 13,2021The representative was extremely courteous and very knowledgeable....stayed with me throughout the process to ensure all my questions and concerns were resolved.
mike Cooper
Jan 12,2021At least Dick Turpin had the decency to wear a mask.
Mike Hughes
Dec 23,2020My 3rd day calling and begging for help. We switched to an unlimited plan but they are still charging us on the old plan. We have spent $1000 in 30 days trying to keep our customer service line open. No resolution. Cannot recommend.
Somen Saha
Dec 18,2020These guys are great. Their user-interface is clean and intuitive. Pricing was one of the best that we shopped and their customer support is exemplary. If you are a small/medium business, you will do well to get them on your side.
Desman Day
Dec 02,2020UniTel is a fantastic service from the support team to the utilization and ease of the application. Very professional and highly recommend!
Monica D
Oct 28,2020Loved using UniTel to establish a business number for my business. The customer service is great, sending emails to check in and make sure I had everything setup the way I needed it. They even created a professional voice-mail message for me so I didn't have to record it. Will definitely use them again for my next business!
Louis Blair
Oct 17,2020I am a teacher/tutor who is struggling to put together an online tutoring business. Taylor is without a doubt, one of the best customer service representatives I’ve ever dealt with. She walked me through the entire setup process with a positive attitude and humor. She was extremely knowledgeable and answered all of my questions. Whatever you are paying her, it’s not enough. Give that girl a raise!!! Thank you Taylor!!!
Jason Scott
Oct 16,2020Taylor provided exceptional 5 Star Service by assisting me with my Unitel account. She was very knowledgeable of the Unitel Services and was very professional and persistent to resolve my issue.
Debbie Philpott
Oct 14,2020SET UP WAS A BREEZE Bob was truly wonderful. Walked me through the process and made set up very easy!!
Toni Elston
Apr 08,2021Awesome customer service and a great customer experience. The service is very inexpensive and it makes communicating with my customers very easy. I would definitely recommend.