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Reviews 259
B. Genson
Mar 10,2023Jenni is an excellent representative of the company. She was friendly and out-going, answered my many questions and stayed on the phone with me through every step of the process while I signed up online. I felt like I had a friend helping me rather than a company. Wonderful customer service!
Classy Auto
Feb 28,2023Frank at Uni Tel is an absolute Rockstar!! What a blessing to have him help me this morning! Caring, kind, and professional. He answered all of my questions with grace and love. He truly was fantastic! Thanks Frank!!!
Emani's LLC
Feb 22,2023I absolutely love Frank and Unitel Voice. They made this process sooooo easy. They offer so many features and they explained everything in detail.
Alison
Dec 29,2022Frank was friendly, detailed, and knowledgeable! He made setup a breeze!
Jason Neal
Dec 28,2022So Far so Good the system is the only one I found that does not charge per employee but rather for their services and # of phone lines like everyone should. Their support is super helpful, system was easy to set up I didn't even use their videos and was able to set it up. Great price, Great service support, Easy set up. eliminated 50 robo calls per day.
ikuku global
Dec 07,2022Frank assisted me in setting up my phone number today and i had the best experience ever. I highly recommend this company
Kenny Devor
Sep 21,2022The service I have received from UniTel Voice has been outstanding. As a teacher I would grade them an A+ . I have had to contact customer service serval times and I have chosen the chat option. I have never waited more than one minute to connect. Then all question were handled swiftly to my satisfaction. They were super helpful to this non-tech customer. Thank you UniTel Voice
Lawanna Hardy
Jul 06,2022I just wanted to thank Frank super for being so SUPER!! I was confused about how to set up my ringtone to my cell phone and format I should use? Frank not only helped me set up my business line but he also walked me through different formats that would fit my small business. Frank was also patient, professional with great energy made me feel like no question was to somber to ask. Great customer service . Thx
Vergil S
May 14,2022Frank is one of the most professional and personable Representatives I've encountered in years, very knowledgeable and informative. He made our transition seamless, we are new Business owners, Kudos to Unitel for having him on their team, he's definitely an Asset. Vergil and Monica Smith Shanae Transport LLC
whistleblower Louisiana
May 08,2022I must say that the experience has been nothing but great. Jenny was very helpful and patience with me. I recommend this service for everyone.
Aakarsh Bansal
May 07,2022There customer service is pathetic and they are even not educated to treat the customers without any information or anything they suspended my account and while asking they don't have any answer and they hung up on me this is not a service which you guys are providing to the customers I must say I am going to file a chargeback straight away and I will not recommend unitel voice to anyone
Barry Grimes-Hardie
May 07,2022I have used Unitel Voice several times, always to great results. The thing to understand is that they try to make it easy for you to accomplish your communication goals. It is best to have a conversation with customer service so that they can explain how they can help your business with call management, messaging, incoming call protocols and more. Make this your first stop to solve your communication issues.
BARRY
Apr 02,2022Jenni was great! She pinpointed the problem before I had a chance to explain the issue. I am totally satisfied with her skill level. I would rather have her assist me when ever I have an issue... excellent job JENNI!👍
A R
Mar 22,2022UniTel Voice's level of service is well above any other company. They do not have all the features some of the big players have, but they make up for it with the fact that they truly try to find a workable solution to any problem I have. UniTel's staff values my company and proves it by taking any problem or concern I have as seriously as I do. I actually had started to transfer my numbers out after being sold on bad information and nonexistent features by Nextiva. Mid-transfer I reversed the move as I realized that UniTel was more responsive and helpful with me leaving than Nextiva was at migrating in my numbers as a new customer. UniTel does it the right way whether the customer is onboarding or switching to a competitor. That statement alone shows they do care, and in today's world that is near impossible to find.
Vicki Bartlow
Mar 05,2022Great job by Dina in assisting me today and other times I have asked for assistance. Everyone at UniTel Voice has always been extremely helpful to our company. Thank you so much!!
Big Brain
Mar 02,2022I had a wonderful customer experience with FRANK, he was knowledgeable, patient and helpful. I will definitely recommend UniTel Voice.
ALINA BRANSCOMBE
Feb 24,2022Dina, was very helpful in supporting me. Her service exceeded my expectations. I am happy to know that you have hired such a valuable person who went above and beyond to make sure I understood everything she explained to me. Dina, you are a great asset to the team and company. Keep up the extraordinary work and continue to shine your bright light!!! Excellent customer service. Thanks again!
Amber Washington
Feb 10,2022I had trouble with my uploaded greeting superseding the default greeting. I started out on chat and then Jenni wanted to talk to me personally to go over some items. She was very helpful, friendly and tried several different updates to get it running smoothly. Presto, up and running within minutes of speaking to her. Great service!
Sylvia Michel
Feb 09,2022Frank Super was awesome!!! He was very nice and patient with helping me set up my phone service. He explained everything very well and assisted me in uploading my voicemail greeting. It’s people like him that make the setup process easy and smooth!!!! This man deserve a high pay raise!!!!
Lawrence Jones
Apr 07,2023Wow, this is the short version of my experience with UniTel Voice. Well, I must admit I had such low expectations when I first contacted them about getting a business line number. So many products and services to choose from in the marketplace. However, after going on their website, it was quite easy to open up your account and choose a number. Then, I reached out to them via email. I explained to them that I need help retrieving my 1-800 number and setting up my extensions. Then this happened; I got a phone call from one of the representatives. I explained my dilemma. He immediately set up a time and day for me to speak with someone to help me. Frank, the tech, called me and walked me through the whole process and set up everything to my specifications. I was blown away. I didn't know what to do. Within two days, I was able to call my new business number, and hear all the lovely extensions working as promised. Plus received notifications through my email about the phone calls. Overall, I highly recommend UniTel Voice. They are in a class by themselves. They provided me with a no-nonsense approach to products and features, outstanding customer service, and weren't trying to sell me features I wasn't going to use. Thank you, Frank!