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Reviews 259
Dorinda Peterson
Nov 16,2023I was completely intimidated by this process but the customer service support team was so helpful and amazing. Their customer service is top rated. 10 stars. Thank you for making this process easy.
OnTime
Nov 10,2023excellent, friendly and quick service
Dentapay
Nov 03,2023UniTel has amazing customer service. I’ve used them for two separate businesses and I highly suggest them. Greg was fantastic today! Thank you!
AJI
Nov 03,2023With the help of your customer service agent, the set up was very easy. She explained everything to me and walked me through each step. Setting up my voice mail message was easy too.
North Oak Standings LLC
Nov 03,2023I could not be happier with my phone service. You will be an industry leader. Price, quality, and versatility are unmatched.
Steven R.
Oct 31,2023Super fast and easy to get a 1-800 number. Unitel has great customer support and communication, both chat and by phone. This is my second time using them (second business line).
Steve Smith
Oct 27,2023The chat person recognized my problem quickly and fix it right away. Also, the chat person answered my questions. Good job!
Tim Wilhelm
Oct 24,2023Answered my question quickly before I went out of the country.
Ran Perhar
Oct 10,2023CSR was very helpful and knowledgeable
customer
Oct 04,2023I'm just starting on the journey, but I think its gonna be an easy one with Unitel. Thank you!
Melody
Sep 30,2023Unitel has quick turnarounds for requests and support. They have products and services for a reasonable cost that other service providers dont
Inner Light
Sep 22,2023Bob B and the whole UniTel Team have been very helpful in setting up my phone and small business lines. Thanks!
Jose Perez
Sep 20,2023We've been very pleased and impressed with the personal service from Kim, Taylor and Frank... it's a great system with great people! Thanks, Joe
Vicky Delaney
Sep 20,2023My guy was very helpful and patient. He was the best.
Datalogics, Inc.
Sep 19,2023The Unitel team set up our voice mail boxes promptly and correctly. It was easy to speak to the sales and support team to get our questions answered. We were transitioning 4 lines from 5gstore and use Verizon OneTalk so it was not a simple setup. They recommended the most cost effective option and provided training on their web dashboard as well. We are now up and running with voice mail transcription!
Terrence
Sep 08,2023I tried Ring Central (0 Stars), and my rep kept sending me info about pricing, fees & taxes. But each time I did the math, the price was higher than his email. He finally cut me off in a hissy fit. I contacted Unitel and was told the price shown was exactly what I would pay. I asked for a contract and was told, "No contracts needed"! They even professionally recorded my messages. So what's not to love? Do yourself a favor and call these guys first. You won't be disappointed.
JESSE RUPP
Jun 27,2023HIGHLY recommended. Every time you call in you get the problem solved almost immediately. The phone service plans is cheap. Sometimes business does not do very well. The affordable prices is what keeps the customers. Thank You all Enviro Medic LLC
Tessa
Jun 13,2023The young that I got not only Listen to me before hand he was swift and explain to an old lady as my self, It was a great experience Thank You Greg :)
Hayden James
May 31,2023Read the other 1 and 2-star reviews here. They also manually charged my credit card without my authorization. I'm in the middle of reporting this and uploading supporting docs to relevant authorities. They refused to refund the transaction and FIRST discuss the amount due, since I had already paid $16.15 the day before. As such I requested that they close and cancel my account, to which they said they have to send me a confirmation email first. However, to manually run my credit card for an amount that leaves credit on my account, they did not email me first to authorize it. Terrible customer service at best, and possible illegal handling of customer and payment data. Will continue to get to the bottom of this as I find others with similar experience.
Simon Jefferies
Nov 30,2023I bought a new IPhone and needed some assistance in setting up the app again. It was after hours but through a chat session I was able to quickly get the information I needed and get reinstalled.